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What is the definition of a Key Performance Indicator (KPI)?
What is the definition of a Key Performance Indicator (KPI)?
- A metric or measure used to evaluate employee performance and productivity.
- A tool used to document audit evidence and evaluate it objectively.
- A qualitative assessment tool used to assess customer satisfaction.
- A metric or measure used to quantify and evaluate organizational success, set measurable objectives, evaluate progress, monitor trends, make improvements, and support decision making. (correct)
What is the purpose of a Key Performance Indicator (KPI)?
What is the purpose of a Key Performance Indicator (KPI)?
- To document audit evidence for evaluation.
- To collect information relevant to the needs and expectations of interested parties.
- To assess individual employee performance and productivity.
- To measure how much success and progress an organization has made relative to the objectives to be achieved. (correct)
What is the role of a Subject Matter Expert (SME)?
What is the role of a Subject Matter Expert (SME)?
- To conduct independent and documented processes for obtaining audit evidence.
- To assess customer satisfaction through qualitative assessments.
- To provide expertise and specialized knowledge in a particular area to support decision making and problem-solving. (correct)
- To evaluate organizational success using quantitative measures.
What does an audit entail?
What does an audit entail?
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