A+ Guide to IT Technical Support Quiz

The objectives covered in the presentations for Chapter 1 include identifying the various parts inside a desktop computer case and describing how they connect together, identifying the various ports, slots, and internal components of a laptop computer, describing various hardware components in mobile devices and types of wired and wireless connections mobile devices can make, and describing the purpose of various tools needed for IT technical support.

A complete set of images from the book can be found on the Instructor Companion Site.

Mobile devices can make both wired and wireless connections.

<p>The special concerns when supporting and maintaining laptops include understanding the various ports, slots, and internal components of a laptop computer.</p> Signup and view all the answers

<p>The purpose of the presentations is to cover the objectives found in the opening of each chapter and to help customize the presentations to fit class needs.</p> Signup and view all the answers