Questions and Answers
What does LD stand for?
What is a PO #?
Purchase Order Number
What does MOD stand for?
Manager on Duty
What does NCR mean?
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What does MJA stand for?
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What is referred to as a Job in this context?
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What does IMS stand for?
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What is Genesis?
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What does GDO refer to?
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What does ICB stand for?
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What does 'in-stock' mean?
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What is ETA?
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What does GL stand for?
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What does 'IWNB' stand for?
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What does ISST stand for?
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What is an Exception in this context?
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What does DISM stand for?
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What does DMIS refer to?
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What does DD mean in Lowe's context?
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What is a Detail?
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What does CW stand for?
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What is a DC?
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What is a Change Order?
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What does CCIC stand for?
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What is CCI?
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What is Call 1?
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What is Call 2?
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What is a BOL?
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What does ATR stand for?
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What is an ASM?
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What is a Claim?
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What does COC stand for?
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What is a COV?
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What does omni-channel mean?
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What is Type 1 Installation?
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What is Type 2 Installation?
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What is a Work Order?
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Study Notes
Lowe's Abbreviations and Terms
- LD: Refers to Lowe's Delivery, indicating the delivery of products.
- PO #: Represents Purchase Order number, used for tracking orders.
- MOD: Stands for Manager on Duty, the manager responsible during a specific shift.
- NCR: Means No Call Required, indicating no follow-up call is needed.
- MJA: Represents Multiple Job Awareness, a concept for tracking various job tasks.
- Job: Installations completed in one day by an Independent provider.
Systems and Management Terms
- IMS: Installation Management System, used for managing installation processes.
- Genesis: Lowe's operating system for estimate generation, sales transaction completion, inventory status updates, pricing, receiving, and returns.
Product and Delivery Information
- GDO: Short for Garage Door Opener, a specific product category.
- ICB: Inter-company Billing, involving transfer of products between stores for customer service.
- In-stock: Indicates products available at the store.
- Express: Refers to in-stock items like dishwashers, carpets, and air conditioning units.
Timing and Financial Terms
- ETA: Estimated Time of Arrival, predicting when a delivery will happen.
- GL: General Ledger, a complete record of all financial transactions.
Installation and Service Terminology
- IWNB: In Warranty Non-Billable, costs covered under warranty that are not charged to the customer.
- ISST: Installed Sales Selling Tool, assists in selling installations.
- Exception: Additional payment made to an Independent Provider beyond regular billing.
Management and Support Roles
- DISM: District Installation Support Manager, oversees daily operations of installation support teams.
- DMIS: District Manager In-Home Services, responsible for onboarding Independent Providers.
Delivery Categories
- DD: Direct Delivery, signifies product delivered directly by Lowe's vendors.
- Detail: Specific measuring and evaluation scope sold to a customer for contractor assessment.
- CW: Carry With, indicating products taken home by customers at the time of sale.
- DC: Distribution Center, where merchandise is received and dispatched to stores.
Job Management Processes
- Change Order: A modification to a job already in progress.
- CCIC: Customer Care Incident Center, where incidents are recorded for unsatisfactory service experiences.
- CCI: Customer Called In, denoting direct calls from customers.
Customer Interaction Procedures
- Call 1: The first call made by the Coordinator to thank the customer and set job expectations.
- Call 2: The follow-up call to confirm schedules and review expectations.
Shipping and Claims
- BOL: Bill of Lading, detailing goods included in a shipment.
- ATR: Add to Rotation, involving the addition of an Independent Provider into a store's provider rotation.
- ASM: Assistant Store Manager, supports the Store Manager across various functions.
- Claim: Created for products deemed defective after installation inspections.
- COC: Certificate of Completion, signed by customers to confirm job completion.
- COV: Customer Opportunity Visit, requested for unresolved disputes or quality inspections.
Sales & Installation Types
- Omni-channel: A multi-channel approach for seamless customer experience.
- Type 1 Installation: Lowe's provides the product while a third-party Independent Provider supplies labor.
- Type 2 Installation: Both product and labor are provided by a vendor, with installation sold by Lowe's.
- Work Order: Document generated for customer issues necessitating job site inspections.
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