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Questions and Answers

What does LD stand for?

  • Lowe's Discount
  • Lowe's Delivery (correct)
  • Lowe's Department
  • Lowe's Division

    • What is a PO #?

    Purchase Order Number

    What does MOD stand for?

    Manager on Duty

    What does NCR mean?

    <p>No Call Required</p> Signup and view all the answers

    What does MJA stand for?

    <p>Multiple Job Awareness</p> Signup and view all the answers

    What is referred to as a Job in this context?

    <p>Installations that are typically completed in a day by one Independent Provider</p> Signup and view all the answers

    What does IMS stand for?

    <p>Installation Management System</p> Signup and view all the answers

    What is Genesis?

    <p>A Lowe's operating system used for various operational tasks</p> Signup and view all the answers

    What does GDO refer to?

    <p>Garage Door Opener</p> Signup and view all the answers

    What does ICB stand for?

    <p>Inter-Company Billing</p> Signup and view all the answers

    What does 'in-stock' mean?

    <p>Product supply on hand at store</p> Signup and view all the answers

    What is ETA?

    <p>Estimated Time of Arrival</p> Signup and view all the answers

    What does GL stand for?

    <p>General Ledger</p> Signup and view all the answers

    What does 'IWNB' stand for?

    <p>In Warranty Non-Billable</p> Signup and view all the answers

    What does ISST stand for?

    <p>Installed Sales Selling Tool</p> Signup and view all the answers

    What is an Exception in this context?

    <p>An additional payment made to Independent Provider through a work order or payment request</p> Signup and view all the answers

    What does DISM stand for?

    <p>District Installation Support Manager</p> Signup and view all the answers

    What does DMIS refer to?

    <p>District Manager In-Home Services</p> Signup and view all the answers

    What does DD mean in Lowe's context?

    <p>Direct Delivery</p> Signup and view all the answers

    What is a Detail?

    <p>Sold to a customer for an Independent contractor to measure and evaluate the scope of work</p> Signup and view all the answers

    What does CW stand for?

    <p>Carry With</p> Signup and view all the answers

    What is a DC?

    <p>Distribution Center</p> Signup and view all the answers

    What is a Change Order?

    <p>A change to the scope of a job that is in progress</p> Signup and view all the answers

    What does CCIC stand for?

    <p>Customer Care Incident Center</p> Signup and view all the answers

    What is CCI?

    <p>Customer Called In</p> Signup and view all the answers

    What is Call 1?

    <p>First call from Coordinator to customer to thank for their purchase and set expectations</p> Signup and view all the answers

    What is Call 2?

    <p>Second call from Coordinator to customer to confirm installation schedule</p> Signup and view all the answers

    What is a BOL?

    <p>Bill of Lading</p> Signup and view all the answers

    What does ATR stand for?

    <p>Add to Rotation</p> Signup and view all the answers

    What is an ASM?

    <p>Assistant Store Manager</p> Signup and view all the answers

    What is a Claim?

    <p>Created when a completed installation is inspected and deemed to be defective</p> Signup and view all the answers

    What does COC stand for?

    <p>Certificate of Completion</p> Signup and view all the answers

    What is a COV?

    <p>Customer Opportunity Visit</p> Signup and view all the answers

    What does omni-channel mean?

    <p>A seamless approach to multichannel commerce</p> Signup and view all the answers

    What is Type 1 Installation?

    <p>Product supplied by Lowe's and labor provided by a third-party Independent Provider</p> Signup and view all the answers

    What is Type 2 Installation?

    <p>Product and labor provided by vendor, but installation sold by Lowe's</p> Signup and view all the answers

    What is a Work Order?

    <p>Created for any customer issues requiring a job site inspection</p> Signup and view all the answers

    Study Notes

    Lowe's Abbreviations and Terms

    • LD: Refers to Lowe's Delivery, indicating the delivery of products.
    • PO #: Represents Purchase Order number, used for tracking orders.
    • MOD: Stands for Manager on Duty, the manager responsible during a specific shift.
    • NCR: Means No Call Required, indicating no follow-up call is needed.
    • MJA: Represents Multiple Job Awareness, a concept for tracking various job tasks.
    • Job: Installations completed in one day by an Independent provider.

    Systems and Management Terms

    • IMS: Installation Management System, used for managing installation processes.
    • Genesis: Lowe's operating system for estimate generation, sales transaction completion, inventory status updates, pricing, receiving, and returns.

    Product and Delivery Information

    • GDO: Short for Garage Door Opener, a specific product category.
    • ICB: Inter-company Billing, involving transfer of products between stores for customer service.
    • In-stock: Indicates products available at the store.
    • Express: Refers to in-stock items like dishwashers, carpets, and air conditioning units.

    Timing and Financial Terms

    • ETA: Estimated Time of Arrival, predicting when a delivery will happen.
    • GL: General Ledger, a complete record of all financial transactions.

    Installation and Service Terminology

    • IWNB: In Warranty Non-Billable, costs covered under warranty that are not charged to the customer.
    • ISST: Installed Sales Selling Tool, assists in selling installations.
    • Exception: Additional payment made to an Independent Provider beyond regular billing.

    Management and Support Roles

    • DISM: District Installation Support Manager, oversees daily operations of installation support teams.
    • DMIS: District Manager In-Home Services, responsible for onboarding Independent Providers.

    Delivery Categories

    • DD: Direct Delivery, signifies product delivered directly by Lowe's vendors.
    • Detail: Specific measuring and evaluation scope sold to a customer for contractor assessment.
    • CW: Carry With, indicating products taken home by customers at the time of sale.
    • DC: Distribution Center, where merchandise is received and dispatched to stores.

    Job Management Processes

    • Change Order: A modification to a job already in progress.
    • CCIC: Customer Care Incident Center, where incidents are recorded for unsatisfactory service experiences.
    • CCI: Customer Called In, denoting direct calls from customers.

    Customer Interaction Procedures

    • Call 1: The first call made by the Coordinator to thank the customer and set job expectations.
    • Call 2: The follow-up call to confirm schedules and review expectations.

    Shipping and Claims

    • BOL: Bill of Lading, detailing goods included in a shipment.
    • ATR: Add to Rotation, involving the addition of an Independent Provider into a store's provider rotation.
    • ASM: Assistant Store Manager, supports the Store Manager across various functions.
    • Claim: Created for products deemed defective after installation inspections.
    • COC: Certificate of Completion, signed by customers to confirm job completion.
    • COV: Customer Opportunity Visit, requested for unresolved disputes or quality inspections.

    Sales & Installation Types

    • Omni-channel: A multi-channel approach for seamless customer experience.
    • Type 1 Installation: Lowe's provides the product while a third-party Independent Provider supplies labor.
    • Type 2 Installation: Both product and labor are provided by a vendor, with installation sold by Lowe's.
    • Work Order: Document generated for customer issues necessitating job site inspections.

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