Podcast
Questions and Answers
What should an associate do if their device is locked after 30 days?
What should an associate do if their device is locked after 30 days?
- Reboot the device (correct)
- Contact their manager
- Go to a Walmart store
- Unlock the device with Command
What should an associate do if they cannot find an app in the managed Google Play store?
What should an associate do if they cannot find an app in the managed Google Play store?
- Log out of the Hub app
- Wait several hours (correct)
- Contact the Walmart Service Now assignment group
- Send an email to [email protected]
What should you do first to resolve the issue with the app?
What should you do first to resolve the issue with the app?
- Uninstall and reinstall the app
- Reset Network Settings
- Check the settings
- Restart the device (correct)
What are the supported web browsers for the UEM console?
What are the supported web browsers for the UEM console?
What should the manager do if they want to return a replacement device that has not yet arrived?
What should the manager do if they want to return a replacement device that has not yet arrived?
What is the first step to resolving the issue with the app not working?
What is the first step to resolving the issue with the app not working?
How can you search for a device in Workspace ONE UEM?
How can you search for a device in Workspace ONE UEM?
How can a store verify the number of inactive devices they have on hand?
How can a store verify the number of inactive devices they have on hand?
What format does the username need to be for Store Users?
What format does the username need to be for Store Users?
What is the Rule of 3?
What is the Rule of 3?
What format should the username be for Store Users?
What format should the username be for Store Users?
What is the minimum length of the PIN?
What is the minimum length of the PIN?
What should the associate do if they did not complete the DocuSign process in ULearn?
What should the associate do if they did not complete the DocuSign process in ULearn?
What must be done to recover the device from the associate?
What must be done to recover the device from the associate?
What should an associate do if their device is not found in Workspace ONE (AirWatch) and is part of the connected associate program?
What should an associate do if their device is not found in Workspace ONE (AirWatch) and is part of the connected associate program?
How can associates order replacement parts for their Samsung X-Cover Pro?
How can associates order replacement parts for their Samsung X-Cover Pro?
What format does the password need to be for Home Office Users?
What format does the password need to be for Home Office Users?
What should the associate do if they have a lost or stolen device?
What should the associate do if they have a lost or stolen device?
How can you tell if the device is connected to a network?
How can you tell if the device is connected to a network?
How can an associate find the Fresh Production app?
How can an associate find the Fresh Production app?
What should the store do if they need more devices?
What should the store do if they need more devices?
What is the model number of devices in the connected associate program?
What is the model number of devices in the connected associate program?
How do you connect to Walmart's Wi-Fi?
How do you connect to Walmart's Wi-Fi?
What format should the password be for Home Office Users?
What format should the password be for Home Office Users?
What is the GNFR Product ID for the Belkin Mixit USB-A to USB-C 6-Foot Cable?
What is the GNFR Product ID for the Belkin Mixit USB-A to USB-C 6-Foot Cable?
How do you connect to Walmartwifi?
How do you connect to Walmartwifi?
How can an associate validate that their user ID and IMEI are in the same organization group?
How can an associate validate that their user ID and IMEI are in the same organization group?
How often can device enrollment be done?
How often can device enrollment be done?
What type of PIN is required?
What type of PIN is required?
What browsers are supported by the UEM console?
What browsers are supported by the UEM console?
What must be done if the device cannot be recovered?
What must be done if the device cannot be recovered?
What must an associate have in order to make phone calls?
What must an associate have in order to make phone calls?
What type of accessory is the GNFR Product ID 100665729?
What type of accessory is the GNFR Product ID 100665729?
What type of information can be found in the Device Info section?
What type of information can be found in the Device Info section?
What is the Hub App?
What is the Hub App?
How can you access your favorite and most-utilized pages within the UEM console?
How can you access your favorite and most-utilized pages within the UEM console?
What should an associate do if they are prompted for Samsung Pass?
What should an associate do if they are prompted for Samsung Pass?
What must associates do if prompted?
What must associates do if prompted?
How often must the PIN be changed?
How often must the PIN be changed?
What should the associate do if the device is not part of the connected associate program?
What should the associate do if the device is not part of the connected associate program?
How many device enrollments can an associate have?
How many device enrollments can an associate have?
What should an associate do if they are looking for an application that is not included in the application list?
What should an associate do if they are looking for an application that is not included in the application list?
What should you do if the problem persists?
What should you do if the problem persists?
How do you reinstall the app?
How do you reinstall the app?
What should be done if a salary member is having errors trying to report a device?
What should be done if a salary member is having errors trying to report a device?
What can the associate use to unlock a Samsung XCover Pro phone?
What can the associate use to unlock a Samsung XCover Pro phone?
What is the link to the Device Recovery Form?
What is the link to the Device Recovery Form?
What will happen once inventory levels are restored?
What will happen once inventory levels are restored?
How do you uninstall and reinstall the app?
How do you uninstall and reinstall the app?
What is the Rule of 3?
What is the Rule of 3?
What action should be performed when reporting a lost or stolen device?
What action should be performed when reporting a lost or stolen device?
What is necessary for an associate to login to the One Walmart(WIRE)?
What is necessary for an associate to login to the One Walmart(WIRE)?
What can you do with global search?
What can you do with global search?
How can the associate validate an IMEI number if the device is not found in Workspace ONE (AirWatch)?
How can the associate validate an IMEI number if the device is not found in Workspace ONE (AirWatch)?
What should the associate do if they have not already set up an account in Workspace One (AirWatch)?
What should the associate do if they have not already set up an account in Workspace One (AirWatch)?
What is the Rule of 3?
What is the Rule of 3?
What should you do if the problem persists?
What should you do if the problem persists?
What should be done before wiping a device?
What should be done before wiping a device?
What should you do if you see an enrolled phone with a compliance violation?
What should you do if you see an enrolled phone with a compliance violation?
What is Device Staging?
What is Device Staging?
What is the Walmart Knowledge ID when reporting a lost or stolen device?
What is the Walmart Knowledge ID when reporting a lost or stolen device?
What should you do if the app is frozen or not working?
What should you do if the app is frozen or not working?
What is the key fact from the text above?
What is the key fact from the text above?
What should you do if the app won't connect to a Wi-Fi network?
What should you do if the app won't connect to a Wi-Fi network?
How many devices can a Walmart Associate enroll at a time?
How many devices can a Walmart Associate enroll at a time?
What is Knox Guard?
What is Knox Guard?
Study Notes
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Walmart has partnered with Insight to deploy, support and retrieve 15,000 Samsung Galaxy X Cover Pro mobile devices to 100 pilot stores.
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Initial manual processes and procedures in place at go-live will be replaced as we mature our tool set and develop various integrations.
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Throughout this engagement, the Insight service desk team will be working closely with the following teams:
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The associate experience
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The Samsung phone is a new benefit.
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Contact with Insight needs to be as seamless as possible.
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Issue during the associate start-up process need to be resolved quickly.
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Time to resolve all clients want us to quickly resolve issues. Walmart is no exception.
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Hourly associates need to get back to their work assignments as quickly as possible.
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Associate Device Set Up or How to Questions
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There is a process every associate must complete upon receiving their phone to set up the work section of their phone.
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Failure to set up the phone and set a passcode will result in the phone being disabled.
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There are many How To knowledge articles available to assist users with basic questions.
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Something is Broken
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When a phone is dropped, comes into contact with water, or has damage such as a broken screen, you will initiate an advanced exchange.
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It’s important to ask the associate how the phone was damaged. For example, if the phone suddenly doesn’t turn on, Samsung needs to know if it was dropped.
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While no approvals are required to exchange a broken device, you may need to do some basic troubleshooting for devices that won’t turn on or charge.
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Lost/Stolen,
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Retrieval
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Devices that are lost, stolen or need to be sent back to Insight due to a termination must first be approved.
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The associate or manager will need to enter a ticket into MyTech (Walmart’s Self-Service site)
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MyTech will obtain the approvals and assign Insight tasks.
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Service desk will send notifications to sales or order materials for a retrieval.
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Walmart
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ServiceNow – all tickets and tasks will be managed in Walmart’s ServiceNow System.
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WorkspaceONE (AirWatch) – Read only access to view device status and apps.
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Digital Workspace (DWS Virtual Desktop) - provides access to Walmart's Internal Network.
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Identity Dashboard – this verification tool is used to ensure phones are unlocked for valid associates only.
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Insight
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Knowledge – knowledge articles will be accessible from Insight’s ServiceNow site at https://services-na.insight.com/.
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Device Order Bot – used for Lifecycle or Depot Fulfillment Event (Deployment, Advanced Exchange,
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Insight provides device replacement for employees who are terminated, a broken device is sent for repair, or a lost or stolen device is recovered.
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An advanced exchange order is placed through the STARs system, and a retrieval order is placed through the system when a device is coming back to Insight.
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Devices can only be shipped to a Walmart facility to the attention of the store manager.
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Associates must turn in their devices upon employment termination.
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