Agency Debit Memo Violations

Agency Debit Memo Violations

Booking

• Incorrect or missing passenger information:
  • Failure to provide or incorrect provision of passenger names, dates of birth, or contact information
• Incomplete or inaccurate flight details:
  • Incorrect flight numbers, dates, or times
  • Failure to include all required flight segments
• Unauthorized itinerary changes:
  • Changes made without passenger consent or airline approval
• Failure to apply correct booking codes:
  • Incorrect use of fare basis codes, booking classes, or ticket designators

Fares and Ticketing

• Incorrect fare calculation:
  • Failure to apply correct fare rules, taxes, or fees
  • Incorrect application of discounts or promotions
• Inaccurate or incomplete fare breakdown:
  • Failure to provide detailed fare components or calculate correct totals
• Ticketing errors:
  • Incorrect ticket issuance, including incorrect ticket numbers or dates
  • Failure to issue tickets within required timeframes
• Failure to apply correct fare restrictions:
  • Incorrect application of fare rules, including advance purchase, change fees, or refundability

Reissue

• Unauthorized reissue of tickets:
  • Reissue without passenger consent or airline approval
• Incorrect reissue of tickets:
  • Failure to update ticket information, including fare, tax, or fee changes
• Failure to collect correct reissue fees:
  • Incorrect application of reissue fees, including waiver of fees without authorization
• Incomplete or inaccurate reissue documentation:
  • Failure to provide required documentation, including reissue memos or receipts