Agency Debit Memo Violations

Study Notes

Agency Debit Memo Violations

Booking

Incorrect or missing passenger information:
- Failure to provide or incorrect provision of passenger names, dates of birth, or contact information
Incomplete or inaccurate flight details:
- Incorrect flight numbers, dates, or times
- Failure to include all required flight segments
Unauthorized itinerary changes:
- Changes made without passenger consent or airline approval
Failure to apply correct booking codes:
- Incorrect use of fare basis codes, booking classes, or ticket designators

Fares and Ticketing

Incorrect fare calculation:
- Failure to apply correct fare rules, taxes, or fees
- Incorrect application of discounts or promotions
Inaccurate or incomplete fare breakdown:
- Failure to provide detailed fare components or calculate correct totals
Ticketing errors:
- Incorrect ticket issuance, including incorrect ticket numbers or dates
- Failure to issue tickets within required timeframes
Failure to apply correct fare restrictions:
- Incorrect application of fare rules, including advance purchase, change fees, or refundability

Reissue

Unauthorized reissue of tickets:
- Reissue without passenger consent or airline approval
Incorrect reissue of tickets:
- Failure to update ticket information, including fare, tax, or fee changes
Failure to collect correct reissue fees:
- Incorrect application of reissue fees, including waiver of fees without authorization
Incomplete or inaccurate reissue documentation:
- Failure to provide required documentation, including reissue memos or receipts

Description

Test your knowledge of common errors that can lead to agency debit memos, including mistakes in booking, fares and ticketing, and reissue processes. Identify the violations and avoid costly mistakes. Improve your travel agency's operations and customer service.