5S and 5 Why's Analysis Quiz

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Questions and Answers

What are the 5S's?

Shine (correct)

Sort (correct)

Standardize (correct)

Shorten

Save

Sustain (correct)

What does 5 Why's Analysis aim to uncover?

The root cause of a problem.

What does ACE stand for?

Achieving Competitive Excellence.

What is the purpose of an ACE Board?

To track an organization's performance. Signup and view all the answers

What is an Action Plan?

A detailed listing of activities required to achieve objectives. Signup and view all the answers

What represents Benchmarking?

The process of measuring against industry leaders. Signup and view all the answers

What does Best in Class refer to?

Outstanding effectiveness and efficiency in processes. Signup and view all the answers

What is a Bottleneck?

An operation that limits the output of a process. Signup and view all the answers

What does Bronze represent in ACE Certification levels?

Improved Performance over Baseline. Signup and view all the answers

What is a Business Process?

An ACE site designation for non-Manufacturing/Operations areas. Signup and view all the answers

What is the purpose of a Cause and Effect Diagram?

To identify causes of a specific problem. Signup and view all the answers

What is Continuous Improvement?

Ongoing small improvements in work processes. Signup and view all the answers

What is the DIVE methodology?

A problem-solving approach that involves Define, Investigate, Verify, and Ensure. Signup and view all the answers

What is a Significant Escape?

A major impact issue not conforming to customer requirements. Signup and view all the answers

What is the Gold certification level in ACE?

The highest level characterized by Best in Class performance. Signup and view all the answers

What is the function of an Impact Maturity Chart?

To prioritize processes based on maturity and impact. Signup and view all the answers

What is Kaizen?

A method for continuous improvement. Signup and view all the answers

What is the purpose of Quality Clinic Process Charts (QCPC)?

To record turnbacks and escapes in processes. Signup and view all the answers

What does a Roadmap communicate?

Major goals and strategies of an organization. Signup and view all the answers

What defines a Turnback?

Any situation that hinders the flow of work. Signup and view all the answers

What does Value-Added Work refer to?

Tasks that customers are willing to pay for. Signup and view all the answers

Study Notes

5S (Visual Workplace)

Promotes a clean, organized, and efficient workplace that is welcoming for employees and visitors.
Eight key characteristics: self-explanatory, organized, controlled, improved, clean, safe, and welcoming.
The 5S's are: Sort, Straighten, Shine, Standardize, and Sustain.

5 Why's Analysis

Involves asking "why" repeatedly to uncover root causes beyond immediate symptoms.
Encourages exploration of multiple root causes for comprehensive understanding.

ACE (Achieving Competitive Excellence)

UTC's proprietary operating system for achieving high-quality products and processes.
Comprises three key elements: culture based on Yuzuro Ito's teachings, a toolkit for identifying process improvements, and organization-wide commitment.

ACE Board

A performance tracking tool for monitoring organizational metrics.
Can be physical or digital, displaying balanced scorecard elements, ACE tool usage, and project statuses.

Action Plan

Lists activities required to meet objectives, including steps, responsible parties, timelines, and status updates.

Active Daily Use

Indicates that ACE tools are integrated into daily business operations.

Benchmarking

Continuous process of measuring products/services against industry leaders.
Facilitates significant improvements by setting benchmarks that meet or exceed customer expectations.

Best in Class

Processes recognized for superior effectiveness, efficiency, and agility.
Achieved through customer and third-party recognition of outstanding performance.

Bottleneck

The operation within a process that constrains total output.
Identifiable by observing where work accumulates behind slower processes.

Bronze Certification

An ACE certification level demonstrating "Improved Performance" compared to baseline metrics.
Indicators of measurable improvement in customer deliverables with aspirations for Silver level.

Business Process

Designates organizations not classified under Manufacturing/Operations or Engineering.
Includes Finance, Legal, HR, Sales, Distribution, and service organizations.

Cause and Effect (Fishbone) Diagram

A graphical method for organizing potential causes of a problem.
Useful in Relentless Root Cause Analysis to categorize issues effectively.

Cell

Represents functional departments or workgroups in a manufacturing context.
Multiple cells collaborate to produce final products or services.

Certification Plan

A targeted Action Plan to establish control and capacity within a process.

Continuous Improvement

Involves ongoing enhancements to work processes by removing waste.
Consistent small improvements lead to significant overall enhancements.

Customer

Refers to anyone impacted by a product/service or the production process.
Includes both internal and external stakeholders.

Customer Defined

Represents metrics or criteria articulated by a customer regarding their expectations.

DIVE (Define/Investigate/Verify/Ensure)

A problem-solving methodology emphasizing detailed analysis and validation of corrective actions.

Escape

Any non-conforming output that leaves a department or site negatively affecting customers.

Significant Escape

Major non-conformities with potential severe impacts on safety or customer relations.

External Customers

Individuals or organizations receiving products or services from UTC.

Gold Certification

The highest ACE certification level, reflecting "Best in Class" performance and customer satisfaction.

Gold Target

A validated objective recognized as Best in Class.

Impact Maturity Chart

Visual tool for prioritizing processes based on data maturity and impact on stakeholder requirements.

Internal Customers

Individuals or teams within UTC receiving products or services.

Kaizen (Continuous Improvement)

Focuses on iterative enhancements to eliminate waste systematically and attain world-class performance.

Key Process

Identified high-impact processes influencing customer satisfaction and operational efficiency.

Market Feedback Analysis (MFA)

Captures customer satisfaction feedback on diverse aspects, rated on a standardized scale.

Metrics

Performance indicators used to evaluate product and process effectiveness and progress toward goals.

Mistake Proofing

Development of methods and devices designed to prevent defects in tasks.

Passport

Review process to enhance strategic decision-making capabilities during significant organizational changes.

Passport Policy

Outlines when the Passport Process is necessary, endorsed by senior management.

Process

A sequence of activities creating value by transforming inputs into outputs through defined operations.

Process Robustness

Ensures reliability in business processes through structured methodologies.

Qualifying

Initial ACE certification level focused on establishing baseline performance and training in ACE tools.

Quality Clinic Process Charts (QCPC)

Tool for tracking escape incidents, utilizing Pareto Charts for identifying frequent issues.

Relentless Root Cause Analysis (RRCA)

Persistent investigation into underlying issues causing process failures.

Roadmap

One-page guide outlining organizational goals and strategies for short- and long-term horizons.

Root Cause

Fundamental reason behind an event or condition that must be addressed to prevent recurrence.

Standard Work (SW)

Methodology for simplifying and structuring tasks to maximize quality and productivity.

Targeted Turnback Reduction

Focuses on identifying and addressing major turnback categories to enhance efficiency.

Team Leader

Trained individual responsible for analyzing system problems, ensuring adequate workflow, and facilitating process improvement.

Total Productive Maintenance (TPM)

Maximizes equipment effectiveness with employee involvement through maintenance strategies.

Turnbacks

Situations that disrupt workflow, such as tool issues, incorrect paperwork, or bottleneck delays.

Value-Added Work

Tasks that enhance the product's attributes, justifying customer payment.

Value Stream

Organized process groups collectively delivering customer value, analyzed through Value Stream Mapping.

Value Stream Map (VSM)

Visual tool representing all processes in the material and information flow of a value stream.

Value Stream Mapping

Technique for graphically representing value streams, aiding in waste identification and process improvement.

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Description

Test your knowledge on the principles of 5S and the 5 Why's analysis techniques. This quiz covers key concepts to enhance workplace efficiency and problem-solving strategies. Perfect for those involved in lean management or continuous improvement.