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5S and 5 Why's Analysis Quiz
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5S and 5 Why's Analysis Quiz

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Questions and Answers

What are the 5S's?

  • Shine (correct)
  • Sort (correct)
  • Standardize (correct)
  • Shorten
  • Save
  • Sustain (correct)
  • What does 5 Why's Analysis aim to uncover?

    The root cause of a problem.

    What does ACE stand for?

    Achieving Competitive Excellence.

    What is the purpose of an ACE Board?

    <p>To track an organization's performance.</p> Signup and view all the answers

    What is an Action Plan?

    <p>A detailed listing of activities required to achieve objectives.</p> Signup and view all the answers

    What represents Benchmarking?

    <p>The process of measuring against industry leaders.</p> Signup and view all the answers

    What does Best in Class refer to?

    <p>Outstanding effectiveness and efficiency in processes.</p> Signup and view all the answers

    What is a Bottleneck?

    <p>An operation that limits the output of a process.</p> Signup and view all the answers

    What does Bronze represent in ACE Certification levels?

    <p>Improved Performance over Baseline.</p> Signup and view all the answers

    What is a Business Process?

    <p>An ACE site designation for non-Manufacturing/Operations areas.</p> Signup and view all the answers

    What is the purpose of a Cause and Effect Diagram?

    <p>To identify causes of a specific problem.</p> Signup and view all the answers

    What is Continuous Improvement?

    <p>Ongoing small improvements in work processes.</p> Signup and view all the answers

    What is the DIVE methodology?

    <p>A problem-solving approach that involves Define, Investigate, Verify, and Ensure.</p> Signup and view all the answers

    What is a Significant Escape?

    <p>A major impact issue not conforming to customer requirements.</p> Signup and view all the answers

    What is the Gold certification level in ACE?

    <p>The highest level characterized by Best in Class performance.</p> Signup and view all the answers

    What is the function of an Impact Maturity Chart?

    <p>To prioritize processes based on maturity and impact.</p> Signup and view all the answers

    What is Kaizen?

    <p>A method for continuous improvement.</p> Signup and view all the answers

    What is the purpose of Quality Clinic Process Charts (QCPC)?

    <p>To record turnbacks and escapes in processes.</p> Signup and view all the answers

    What does a Roadmap communicate?

    <p>Major goals and strategies of an organization.</p> Signup and view all the answers

    What defines a Turnback?

    <p>Any situation that hinders the flow of work.</p> Signup and view all the answers

    What does Value-Added Work refer to?

    <p>Tasks that customers are willing to pay for.</p> Signup and view all the answers

    Study Notes

    5S (Visual Workplace)

    • Promotes a clean, organized, and efficient workplace that is welcoming for employees and visitors.
    • Eight key characteristics: self-explanatory, organized, controlled, improved, clean, safe, and welcoming.
    • The 5S's are: Sort, Straighten, Shine, Standardize, and Sustain.

    5 Why's Analysis

    • Involves asking "why" repeatedly to uncover root causes beyond immediate symptoms.
    • Encourages exploration of multiple root causes for comprehensive understanding.

    ACE (Achieving Competitive Excellence)

    • UTC's proprietary operating system for achieving high-quality products and processes.
    • Comprises three key elements: culture based on Yuzuro Ito's teachings, a toolkit for identifying process improvements, and organization-wide commitment.

    ACE Board

    • A performance tracking tool for monitoring organizational metrics.
    • Can be physical or digital, displaying balanced scorecard elements, ACE tool usage, and project statuses.

    Action Plan

    • Lists activities required to meet objectives, including steps, responsible parties, timelines, and status updates.

    Active Daily Use

    • Indicates that ACE tools are integrated into daily business operations.

    Benchmarking

    • Continuous process of measuring products/services against industry leaders.
    • Facilitates significant improvements by setting benchmarks that meet or exceed customer expectations.

    Best in Class

    • Processes recognized for superior effectiveness, efficiency, and agility.
    • Achieved through customer and third-party recognition of outstanding performance.

    Bottleneck

    • The operation within a process that constrains total output.
    • Identifiable by observing where work accumulates behind slower processes.

    Bronze Certification

    • An ACE certification level demonstrating "Improved Performance" compared to baseline metrics.
    • Indicators of measurable improvement in customer deliverables with aspirations for Silver level.

    Business Process

    • Designates organizations not classified under Manufacturing/Operations or Engineering.
    • Includes Finance, Legal, HR, Sales, Distribution, and service organizations.

    Cause and Effect (Fishbone) Diagram

    • A graphical method for organizing potential causes of a problem.
    • Useful in Relentless Root Cause Analysis to categorize issues effectively.

    Cell

    • Represents functional departments or workgroups in a manufacturing context.
    • Multiple cells collaborate to produce final products or services.

    Certification Plan

    • A targeted Action Plan to establish control and capacity within a process.

    Continuous Improvement

    • Involves ongoing enhancements to work processes by removing waste.
    • Consistent small improvements lead to significant overall enhancements.

    Customer

    • Refers to anyone impacted by a product/service or the production process.
    • Includes both internal and external stakeholders.

    Customer Defined

    • Represents metrics or criteria articulated by a customer regarding their expectations.

    DIVE (Define/Investigate/Verify/Ensure)

    • A problem-solving methodology emphasizing detailed analysis and validation of corrective actions.

    Escape

    • Any non-conforming output that leaves a department or site negatively affecting customers.

    Significant Escape

    • Major non-conformities with potential severe impacts on safety or customer relations.

    External Customers

    • Individuals or organizations receiving products or services from UTC.

    Gold Certification

    • The highest ACE certification level, reflecting "Best in Class" performance and customer satisfaction.

    Gold Target

    • A validated objective recognized as Best in Class.

    Impact Maturity Chart

    • Visual tool for prioritizing processes based on data maturity and impact on stakeholder requirements.

    Internal Customers

    • Individuals or teams within UTC receiving products or services.

    Kaizen (Continuous Improvement)

    • Focuses on iterative enhancements to eliminate waste systematically and attain world-class performance.

    Key Process

    • Identified high-impact processes influencing customer satisfaction and operational efficiency.

    Market Feedback Analysis (MFA)

    • Captures customer satisfaction feedback on diverse aspects, rated on a standardized scale.

    Metrics

    • Performance indicators used to evaluate product and process effectiveness and progress toward goals.

    Mistake Proofing

    • Development of methods and devices designed to prevent defects in tasks.

    Passport

    • Review process to enhance strategic decision-making capabilities during significant organizational changes.

    Passport Policy

    • Outlines when the Passport Process is necessary, endorsed by senior management.

    Process

    • A sequence of activities creating value by transforming inputs into outputs through defined operations.

    Process Robustness

    • Ensures reliability in business processes through structured methodologies.

    Qualifying

    • Initial ACE certification level focused on establishing baseline performance and training in ACE tools.

    Quality Clinic Process Charts (QCPC)

    • Tool for tracking escape incidents, utilizing Pareto Charts for identifying frequent issues.

    Relentless Root Cause Analysis (RRCA)

    • Persistent investigation into underlying issues causing process failures.

    Roadmap

    • One-page guide outlining organizational goals and strategies for short- and long-term horizons.

    Root Cause

    • Fundamental reason behind an event or condition that must be addressed to prevent recurrence.

    Standard Work (SW)

    • Methodology for simplifying and structuring tasks to maximize quality and productivity.

    Targeted Turnback Reduction

    • Focuses on identifying and addressing major turnback categories to enhance efficiency.

    Team Leader

    • Trained individual responsible for analyzing system problems, ensuring adequate workflow, and facilitating process improvement.

    Total Productive Maintenance (TPM)

    • Maximizes equipment effectiveness with employee involvement through maintenance strategies.

    Turnbacks

    • Situations that disrupt workflow, such as tool issues, incorrect paperwork, or bottleneck delays.

    Value-Added Work

    • Tasks that enhance the product's attributes, justifying customer payment.

    Value Stream

    • Organized process groups collectively delivering customer value, analyzed through Value Stream Mapping.

    Value Stream Map (VSM)

    • Visual tool representing all processes in the material and information flow of a value stream.

    Value Stream Mapping

    • Technique for graphically representing value streams, aiding in waste identification and process improvement.

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    Description

    Test your knowledge on the principles of 5S and the 5 Why's analysis techniques. This quiz covers key concepts to enhance workplace efficiency and problem-solving strategies. Perfect for those involved in lean management or continuous improvement.

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