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Questions and Answers
What are the 5S's?
What does 5 Why's Analysis aim to uncover?
The root cause of a problem.
What does ACE stand for?
Achieving Competitive Excellence.
What is the purpose of an ACE Board?
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What is an Action Plan?
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What represents Benchmarking?
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What does Best in Class refer to?
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What is a Bottleneck?
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What does Bronze represent in ACE Certification levels?
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What is a Business Process?
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What is the purpose of a Cause and Effect Diagram?
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What is Continuous Improvement?
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What is the DIVE methodology?
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What is a Significant Escape?
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What is the Gold certification level in ACE?
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What is the function of an Impact Maturity Chart?
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What is Kaizen?
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What is the purpose of Quality Clinic Process Charts (QCPC)?
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What does a Roadmap communicate?
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What defines a Turnback?
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What does Value-Added Work refer to?
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Study Notes
5S (Visual Workplace)
- Promotes a clean, organized, and efficient workplace that is welcoming for employees and visitors.
- Eight key characteristics: self-explanatory, organized, controlled, improved, clean, safe, and welcoming.
- The 5S's are: Sort, Straighten, Shine, Standardize, and Sustain.
5 Why's Analysis
- Involves asking "why" repeatedly to uncover root causes beyond immediate symptoms.
- Encourages exploration of multiple root causes for comprehensive understanding.
ACE (Achieving Competitive Excellence)
- UTC's proprietary operating system for achieving high-quality products and processes.
- Comprises three key elements: culture based on Yuzuro Ito's teachings, a toolkit for identifying process improvements, and organization-wide commitment.
ACE Board
- A performance tracking tool for monitoring organizational metrics.
- Can be physical or digital, displaying balanced scorecard elements, ACE tool usage, and project statuses.
Action Plan
- Lists activities required to meet objectives, including steps, responsible parties, timelines, and status updates.
Active Daily Use
- Indicates that ACE tools are integrated into daily business operations.
Benchmarking
- Continuous process of measuring products/services against industry leaders.
- Facilitates significant improvements by setting benchmarks that meet or exceed customer expectations.
Best in Class
- Processes recognized for superior effectiveness, efficiency, and agility.
- Achieved through customer and third-party recognition of outstanding performance.
Bottleneck
- The operation within a process that constrains total output.
- Identifiable by observing where work accumulates behind slower processes.
Bronze Certification
- An ACE certification level demonstrating "Improved Performance" compared to baseline metrics.
- Indicators of measurable improvement in customer deliverables with aspirations for Silver level.
Business Process
- Designates organizations not classified under Manufacturing/Operations or Engineering.
- Includes Finance, Legal, HR, Sales, Distribution, and service organizations.
Cause and Effect (Fishbone) Diagram
- A graphical method for organizing potential causes of a problem.
- Useful in Relentless Root Cause Analysis to categorize issues effectively.
Cell
- Represents functional departments or workgroups in a manufacturing context.
- Multiple cells collaborate to produce final products or services.
Certification Plan
- A targeted Action Plan to establish control and capacity within a process.
Continuous Improvement
- Involves ongoing enhancements to work processes by removing waste.
- Consistent small improvements lead to significant overall enhancements.
Customer
- Refers to anyone impacted by a product/service or the production process.
- Includes both internal and external stakeholders.
Customer Defined
- Represents metrics or criteria articulated by a customer regarding their expectations.
DIVE (Define/Investigate/Verify/Ensure)
- A problem-solving methodology emphasizing detailed analysis and validation of corrective actions.
Escape
- Any non-conforming output that leaves a department or site negatively affecting customers.
Significant Escape
- Major non-conformities with potential severe impacts on safety or customer relations.
External Customers
- Individuals or organizations receiving products or services from UTC.
Gold Certification
- The highest ACE certification level, reflecting "Best in Class" performance and customer satisfaction.
Gold Target
- A validated objective recognized as Best in Class.
Impact Maturity Chart
- Visual tool for prioritizing processes based on data maturity and impact on stakeholder requirements.
Internal Customers
- Individuals or teams within UTC receiving products or services.
Kaizen (Continuous Improvement)
- Focuses on iterative enhancements to eliminate waste systematically and attain world-class performance.
Key Process
- Identified high-impact processes influencing customer satisfaction and operational efficiency.
Market Feedback Analysis (MFA)
- Captures customer satisfaction feedback on diverse aspects, rated on a standardized scale.
Metrics
- Performance indicators used to evaluate product and process effectiveness and progress toward goals.
Mistake Proofing
- Development of methods and devices designed to prevent defects in tasks.
Passport
- Review process to enhance strategic decision-making capabilities during significant organizational changes.
Passport Policy
- Outlines when the Passport Process is necessary, endorsed by senior management.
Process
- A sequence of activities creating value by transforming inputs into outputs through defined operations.
Process Robustness
- Ensures reliability in business processes through structured methodologies.
Qualifying
- Initial ACE certification level focused on establishing baseline performance and training in ACE tools.
Quality Clinic Process Charts (QCPC)
- Tool for tracking escape incidents, utilizing Pareto Charts for identifying frequent issues.
Relentless Root Cause Analysis (RRCA)
- Persistent investigation into underlying issues causing process failures.
Roadmap
- One-page guide outlining organizational goals and strategies for short- and long-term horizons.
Root Cause
- Fundamental reason behind an event or condition that must be addressed to prevent recurrence.
Standard Work (SW)
- Methodology for simplifying and structuring tasks to maximize quality and productivity.
Targeted Turnback Reduction
- Focuses on identifying and addressing major turnback categories to enhance efficiency.
Team Leader
- Trained individual responsible for analyzing system problems, ensuring adequate workflow, and facilitating process improvement.
Total Productive Maintenance (TPM)
- Maximizes equipment effectiveness with employee involvement through maintenance strategies.
Turnbacks
- Situations that disrupt workflow, such as tool issues, incorrect paperwork, or bottleneck delays.
Value-Added Work
- Tasks that enhance the product's attributes, justifying customer payment.
Value Stream
- Organized process groups collectively delivering customer value, analyzed through Value Stream Mapping.
Value Stream Map (VSM)
- Visual tool representing all processes in the material and information flow of a value stream.
Value Stream Mapping
- Technique for graphically representing value streams, aiding in waste identification and process improvement.
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Description
Test your knowledge on the principles of 5S and the 5 Why's analysis techniques. This quiz covers key concepts to enhance workplace efficiency and problem-solving strategies. Perfect for those involved in lean management or continuous improvement.
