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Questions and Answers

Which roles are classified as informational roles within management?

  • Entrepreneur, disturbance handler, leader
  • Monitor, disseminator, spokesperson (correct)
  • Monitor, negotiator, representative
  • Leader, facilitator, monitor

What are technical skills in management?

  • Job specific knowledge and techniques needed to perform tasks (correct)
  • The ability to motivate teams
  • Thinking abstractly about organizational issues
  • Conflict resolution skills

How has the manager's role changed in relation to customers?

  • Managers are less involved in creating customer-responsive organizations.
  • Customers have fewer opportunities for choice.
  • Managers no longer need to focus on customer service.
  • Delivering high-quality service has become essential. (correct)

What is a key characteristic of organizations?

<p>They consist of a structure, people, and a distinct purpose. (A)</p> Signup and view all the answers

Which skill is essential for managers to handle abstract and complex situations?

<p>Conceptual skills (A)</p> Signup and view all the answers

What role do managers play in promoting innovation?

<p>They encourage employees to think creatively and take risks. (B)</p> Signup and view all the answers

What is the role of social media in modern management?

<p>Managers need to understand and manage its impact. (D)</p> Signup and view all the answers

What is primarily the role of first-line managers?

<p>They coordinate the work of non-managerial employees. (C)</p> Signup and view all the answers

Which of the following best describes decisional roles in management?

<p>Roles that revolve around making choices and decisions (C)</p> Signup and view all the answers

What is the primary focus of the scientific approach to management?

<p>Finding the best way to perform a task using scientific methods (D)</p> Signup and view all the answers

Which of the following best describes the concept of 'efficiency' in management?

<p>Achieving maximum output with minimal input. (A)</p> Signup and view all the answers

Which of the following statements best describes the reality of work in management?

<p>All employees either manage or are managed (D)</p> Signup and view all the answers

Which management function involves monitoring and correcting the work?

<p>Controlling (B)</p> Signup and view all the answers

What role do middle managers primarily have?

<p>They implement the plans and policies established by top management. (A)</p> Signup and view all the answers

What does the general administrative theory focus on?

<p>Describing the actions of managers and what constitutes good management (D)</p> Signup and view all the answers

What is a significant reward of being a successful manager?

<p>Significant monetary rewards for their contributions (D)</p> Signup and view all the answers

According to Mintzberg’s roles approach, which of the following is NOT an interpersonal role of managers?

<p>Monitor (D)</p> Signup and view all the answers

What does the behavioral approach in management study?

<p>The emotions and behaviors of individuals at work (C)</p> Signup and view all the answers

Which of the following is NOT a primary managerial concern?

<p>Details (D)</p> Signup and view all the answers

What is the significance of the division of labor in management?

<p>It breaks jobs into narrow, specific tasks for efficiency (A)</p> Signup and view all the answers

What is the main focus of top managers in an organization?

<p>Making organization-wide decisions. (D)</p> Signup and view all the answers

Which function of management involves defining goals and developing plans to achieve those goals?

<p>Planning (C)</p> Signup and view all the answers

Which approach to management emphasizes making organizations as efficient as possible?

<p>Classical approach (D)</p> Signup and view all the answers

What is a characteristic of bureaucracy in organizations?

<p>Clear division of labor and defined hierarchy (B)</p> Signup and view all the answers

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