Podcast
Questions and Answers
What is the initial service period offered by Nomad Internet for those affected by Hurricane Milton?
What is the initial service period offered by Nomad Internet for those affected by Hurricane Milton?
What must new customers do to access the free internet service?
What must new customers do to access the free internet service?
Which of the following scenarios qualifies for the 'Hurricane Milton Relief' credit?
Which of the following scenarios qualifies for the 'Hurricane Milton Relief' credit?
What happens after the 30-day relief period ends?
What happens after the 30-day relief period ends?
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What does Nomad Internet state about the shipping of modems to alternate locations?
What does Nomad Internet state about the shipping of modems to alternate locations?
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What limitation is mentioned regarding the transfer of the Hurricane Milton Relief service?
What limitation is mentioned regarding the transfer of the Hurricane Milton Relief service?
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Why is it mentioned that orders cannot be expedited?
Why is it mentioned that orders cannot be expedited?
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What is the return policy for the modems provided under this relief service?
What is the return policy for the modems provided under this relief service?
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Study Notes
Hurricane Milton Relief Program
- Nomad Internet is offering free internet service and modems for one month to those affected by Hurricane Milton.
- This is a temporary relief for individuals and families to stay connected.
Eligibility and Access
- New Customers: Visit the website, enter address, use promo code "Milton24", and order.
- Existing Customers: Visit the website, apply using the link provided or contact live support, request the "Hurricane Milton Relief" service plan, complete the process.
- Current Customers: Submit a support request for a "Milton Relief credit". Eligibility assessed based on impacted areas.
Free Service Details
- After 30 days, automatically switch to paid Residential plan based on location.
- Notification about the change will be sent before the end of the free period.
- Service transfer outside the disaster zone may be restricted, depending on the situation.
- Accommodation for alternate shipping locations due to mail disruptions is possible.
- 30-day return policy on modems for full refunds.
Expedited Orders
- Expedited orders are unavailable due to high order volume and hurricane impact on shipping services.
- Customers are advised to check with local FedEx offices for service updates or to consider alternate shipping locations.
Weather Impact on Service
- During hurricane-force winds, bring the modem and cables indoors when possible.
- Protect exposed cables from water if unable to bring the modem indoors. Ensure cables are dried properly if wet.
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