Nomad Internet: Hurricane Relief

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Questions and Answers

What is the initial service period offered by Nomad Internet for those affected by Hurricane Milton?

  • 90 days
  • 30 days (correct)
  • 60 days
  • 14 days

What must new customers do to access the free internet service?

  • Enter the 'Hurricane Relief' promo code
  • Order a modem through the website using the 'Milton 24' promo code (correct)
  • Contact customer support
  • Visit a physical store

Which of the following scenarios qualifies for the 'Hurricane Milton Relief' credit?

  • New customers who apply during the free service period
  • Customers who ordered service before the hurricane occurred
  • Current customers who submit a support request and are located in the disaster area (correct)
  • Customers requesting an upgrade to their existing plans

What happens after the 30-day relief period ends?

<p>Customers are switched to a paid Residential subscription plan (D)</p> Signup and view all the answers

What does Nomad Internet state about the shipping of modems to alternate locations?

<p>Customers can request shipping to an alternate location if affected by disruptions (A)</p> Signup and view all the answers

What limitation is mentioned regarding the transfer of the Hurricane Milton Relief service?

<p>There may be restrictions on transferring outside the disaster zone (C)</p> Signup and view all the answers

Why is it mentioned that orders cannot be expedited?

<p>Due to the high volume of orders and shipping impact from the hurricane (A)</p> Signup and view all the answers

What is the return policy for the modems provided under this relief service?

<p>30-day return policy for a full refund (C)</p> Signup and view all the answers

Flashcards

Hurricane Milton Relief

Nomad Internet's free internet service and modem offer to those affected by Hurricane Milton for a month.

Eligibility

Meeting the criteria to receive the free service, often based on impacted area.

Free Internet Offer

Free internet service for a first month for specific customers in specific areas.

Nomad Modem

A modem required for access to the Nomad Internet network

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New Customers

Customers who have not used Nomad Internet before.

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Existing Customers

Customers who already have a Nomad Internet account

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Milton24 Promo Code

A code to access the free service for new customers during Hurricane Milton relief.

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Shipping Delays

High volume and the impact of Hurricane Milton cause delays in shipping.

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Study Notes

Hurricane Milton Relief Program

  • Nomad Internet is offering free internet service and modems for one month to those affected by Hurricane Milton.
  • This is a temporary relief for individuals and families to stay connected.

Eligibility and Access

  • New Customers: Visit the website, enter address, use promo code "Milton24", and order.
  • Existing Customers: Visit the website, apply using the link provided or contact live support, request the "Hurricane Milton Relief" service plan, complete the process.
  • Current Customers: Submit a support request for a "Milton Relief credit". Eligibility assessed based on impacted areas.

Free Service Details

  • After 30 days, automatically switch to paid Residential plan based on location.
  • Notification about the change will be sent before the end of the free period.
  • Service transfer outside the disaster zone may be restricted, depending on the situation.
  • Accommodation for alternate shipping locations due to mail disruptions is possible.
  • 30-day return policy on modems for full refunds.

Expedited Orders

  • Expedited orders are unavailable due to high order volume and hurricane impact on shipping services.
  • Customers are advised to check with local FedEx offices for service updates or to consider alternate shipping locations.

Weather Impact on Service

  • During hurricane-force winds, bring the modem and cables indoors when possible.
  • Protect exposed cables from water if unable to bring the modem indoors. Ensure cables are dried properly if wet.

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