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Questions and Answers

What was a significant factor contributing to the rise in demand for Shiseido's products in China?

  • Expansion into European markets
  • High-profile endorsements by celebrities
  • Increased production capacity in Japan
  • Tariff cuts on cosmetics (correct)

Which category of Shiseido products saw sales fall short of expectations in 2018?

  • Health and medical products
  • Luxury skincare lines
  • Prestige category
  • Medium-end customized brands for China (correct)

What strategy did Shiseido implement as part of their global approach to expand the 'Prestige' brand?

  • Focusing solely on online marketing
  • Eliminating the lower-tier products
  • Increased prices across all product lines
  • Expanding to more provincial cities (correct)

What economic condition affected consumer behavior in China that could impact Shiseido's lower-tier products?

<p>A thrift-oriented attitude due to economic slowdown (B)</p> Signup and view all the answers

What significant change did Shiseido make in its management structure in response to the Chinese market?

<p>Assign management positions to Chinese nationals (C)</p> Signup and view all the answers

Which marketing strategy did Shiseido emphasize for better communication with consumers?

<p>In-store communication (B)</p> Signup and view all the answers

What impact did the recent tariff cuts have on Shiseido's sales strategy?

<p>Encouraged a focus on export markets (B)</p> Signup and view all the answers

What key role was established by Shiseido to strengthen their marketing efforts?

<p>Chief Marketing Officer (B)</p> Signup and view all the answers

What trend is influencing Japan's cosmetics industry alongside established companies?

<p>K-beauty craze from South Korea (C)</p> Signup and view all the answers

What proportion of Japan's cosmetic exports goes to China and Hong Kong?

<p>Nearly two-thirds (C)</p> Signup and view all the answers

What is one primary target market focus of Shiseido, according to its CEO?

<p>Prestige, premium brands (D)</p> Signup and view all the answers

What factor contributed to the establishment of a new Shiseido plant in Otawara?

<p>A drop in the value of the yen (B)</p> Signup and view all the answers

How many new factories does Shiseido plan to open in Japan before 2022?

<p>Two (A)</p> Signup and view all the answers

What technological advancements will be integrated into the new Shiseido factories?

<p>Advanced robotics and artificial intelligence (B)</p> Signup and view all the answers

What type of workers does Shiseido particularly need for its high-range products?

<p>Employees with high craftsmanship and skills (A)</p> Signup and view all the answers

What resource is highlighted as critical for cosmetic production around Otawara, according to Norio Tadakawa?

<p>High-quality water (D)</p> Signup and view all the answers

What position did Japan achieve as an importer of cosmetics in the Chinese market?

<p>Second (B)</p> Signup and view all the answers

What was the year-on-year growth rate of Shiseido's sales in China in 2018?

<p>32.3% (D)</p> Signup and view all the answers

In which year did Shiseido experience its first decline in total sales in five years?

<p>2020 (A)</p> Signup and view all the answers

Which market did Shiseido officially surpass Japan in 2021?

<p>Chinese market (B)</p> Signup and view all the answers

What was the core operating profit loss for Shiseido in the Chinese market in 2022?

<p>3.941 billion yen (B)</p> Signup and view all the answers

What factor significantly contributed to the rise of Korean cosmetics in China?

<p>The popularity of the Korean Wave (D)</p> Signup and view all the answers

What was Shiseido's total sales in the Chinese market in 2022?

<p>258.2 billion yen (A)</p> Signup and view all the answers

After what year did Shiseido's performance and operational efficiency in China start to decline?

<p>2020 (C)</p> Signup and view all the answers

What was the percentage increase in net sales for Estée Lauder in China during the third quarter of 2020?

<p>37% (A)</p> Signup and view all the answers

Which market was the only one to experience growth for Shiseido in 2023?

<p>Japanese market (A)</p> Signup and view all the answers

How much did Shiseido's net profit attributable to owners decrease in 2023 compared to the previous year?

<p>36.4% (B)</p> Signup and view all the answers

What was the financial impact of the Fukushima nuclear wastewater release incident on Shiseido's net sales for 2023?

<p>Decreased by 8.8% (A)</p> Signup and view all the answers

Which brand under Shiseido saw the most significant sales growth in 2023?

<p>Drunk Elephant (B)</p> Signup and view all the answers

What was the percentage change in Shiseido's core operating profit year-on-year in 2023?

<p>Decrease of 22.4% (D)</p> Signup and view all the answers

In which segment did Shiseido experience a significant decline in sales, with a drop of 30% in 2023?

<p>IPSA (C)</p> Signup and view all the answers

What key strategy did Shiseido highlight as crucial for its performance in 2023?

<p>Introducing innovative new products (B)</p> Signup and view all the answers

What is the main commitment of Carol Zhou in her role at Shiseido?

<p>Accelerating innovation for global growth (A)</p> Signup and view all the answers

Which educational institution did Carol Zhou attend for her MBA?

<p>Hong Kong University of Science and Technology (C)</p> Signup and view all the answers

Which trend is expected to grow in the Chinese beauty market according to Carol Zhou's insights?

<p>Growth of dermatologist brands (C)</p> Signup and view all the answers

What is identified as a significant change in consumer behavior within China's beauty industry?

<p>Consumers becoming more knowledgeable about ingredients (B)</p> Signup and view all the answers

What role do medical authorities play in the future development of the beauty industry according to Carol Zhou?

<p>They will aid the development of scientifically backed products. (B)</p> Signup and view all the answers

What challenge does the trend of personalization in skincare face currently?

<p>Limitations from technology and regulations (D)</p> Signup and view all the answers

What has propelled health and wellness to become a top priority for global consumers?

<p>The COVID-19 pandemic (C)</p> Signup and view all the answers

What is a predicted future direction for skincare as mentioned by Carol Zhou?

<p>Advancements in personalized experiences (A)</p> Signup and view all the answers

What was Shiseido's primary strategy in China during the early pandemic period?

<p>Expanding online sales and recruiting local influencers (B)</p> Signup and view all the answers

How much did Shiseido's China sales increase by in 2021 compared to pre-pandemic levels?

<p>30% (A)</p> Signup and view all the answers

In which year did Shiseido's sales in China surpass its sales in Japan for the first time?

<p>2022 (D)</p> Signup and view all the answers

What was a significant consequence of the price competition on e-commerce sites for Shiseido?

<p>Lowered profit margins and brand dilution (A)</p> Signup and view all the answers

What was Shiseido's core market strategy after struggling with profits in China?

<p>Emphasize long-term brand value and direct customer engagement (C)</p> Signup and view all the answers

What operating loss did Shiseido report in China for the year 2022?

<p>3.9 billion yen (D)</p> Signup and view all the answers

What is the current unemployment rate for 16- to 24-year-olds in China as of May, which poses a challenge for Shiseido?

<p>20.8% (A)</p> Signup and view all the answers

What innovative marketing approach is Shiseido currently adopting in China?

<p>Conducting livestreams with its own beauty consultants (C)</p> Signup and view all the answers

Flashcards

Shiseido's 'Prestige' Collection

A line of high-end cosmetics by Shiseido that gained popularity in China due to social media buzz and demand for 'Made in Japan' products.

Tariff Cuts on Cosmetics in China

A reduction in import taxes on cosmetics in China, which boosted sales for Shiseido and other brands.

Chinese Consumer Shift towards Thrift

A change in Chinese consumer behavior due to economic slowdown, favoring high-end products considered worthwhile investments.

Shiseido's 'New Three-Year Plan'

Shiseido's global strategy focusing on expanding its 'Prestige' brands to more Chinese cities and strengthening its online presence.

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Shiseido's 'Cosmetics' Category Performance in China

Shiseido's lower-level 'Cosmetics' sales fell short of expectations in China, partially due to economic recession and consumer preference for 'Made in Japan' products.

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Shiseido's China Localization Efforts

Shiseido's initiatives to adapt its business to the Chinese market, including assigning Chinese nationals to management positions and hiring a CMO.

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O2O Strategy

A business model that combines online and offline channels, linking Shiseido's e-commerce platform with physical stores in China.

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Shiseido's Focus on In-Store Communication

Shiseido's emphasis on direct customer interaction in physical stores to enhance the brand experience.

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K-beauty

A term referring to the popular and trendy beauty and skincare products originating from South Korea.

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Japanese cosmetics industry

The industry producing and exporting cosmetics in Japan, known for its premium quality and focus on heritage.

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Shiseido's strategy

Focus on high-end, premium brands showcasing Japanese culture and R&D expertise, targeting consumers who value quality and heritage.

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Why is Shiseido expanding?

Shiseido is expanding due to factors like increased demand, favorable exchange rates, and the desire to localize production for efficiency and quality.

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Otawara's unique advantage

Otawara has high-quality water resources, historically used for sake brewing, which is also ideal for cosmetics production.

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Shiseido's approach to automation

Shiseido utilizes robotics and AI for some processes, but emphasizes human craftsmanship, especially for premium products.

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Impact of inbound tourism on Japan's cosmetics industry

The increase in Chinese tourists, particularly interested in Japanese beauty trends, has boosted the domestic cosmetics industry.

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Japanese cosmetics industry facing competition

The Japanese cosmetics industry contends with established global players like L'Oreal and Estee Lauder, and also the growing trend of K-beauty.

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Beauty Consumer Exploration

The current phase in China's beauty market where consumers are actively seeking deeper understanding of brands and products.

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Scientific Ingredient Focus

Increased emphasis on ingredients and their scientific basis, as consumers become more discerning and prioritize evidence-based products.

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Rise of Dermatologist Brands

The growing popularity of brands focused on dermatological expertise and scientific formulations, driven by consumer demand for evidence-based skincare.

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Personalization in Skincare

The future of skincare, where personalized products and experiences cater to individual needs and preferences.

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Digital and Gene Tech in Skincare

The use of advanced technologies, including digital tools and genetic analysis, to create personalized skincare solutions.

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Health and Wellness Focus

A growing emphasis on health and wellness in beauty, driven by the global pandemic and a shift toward holistic well-being.

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China's Beauty Market Trends

The combination of science-driven skincare, personalized experiences, and health-oriented products shaping the future of China's beauty landscape.

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What fuels the shift towards scientific ingredients?

Consumers are becoming more sophisticated and knowledgeable about ingredients and their scientific basis, leading to a demand for evidence-based beauty products.

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Shiseido's China Strategy

Shiseido focused on expanding online sales in China, using influencer marketing and discounts to boost sales during the pandemic.

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Impact of Shiseido's Strategy on Profits

While China sales increased, profits deteriorated due to intense competition and price wars, leading to a significant operating loss in 2022.

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Shiseido's Pivot

Shiseido is shifting its strategy from short-term discounts to long-term customer engagement, focusing on building brand value through direct interaction and highlighting product quality.

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Shiseido's New Marketing Approach

Shiseido is using livestreamed events with its own beauty consultants and researchers to showcase expertise and build brand value, instead of relying solely on external influencers.

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Shiseido's 'Maquillage' Brand Strategy

Shiseido is highlighting Japanese trends and introducing products through livestreamed events featuring Japanese employees for its mid-range 'Maquillage' brand.

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Shiseido's 'Cle de Peau Beaute' Brand Strategy

Shiseido is employing face-to-face sales at pop-up stores using local Chinese beauticians to promote its high-end 'Cle de Peau Beaute' brand.

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Headwind for Shiseido in China

Shiseido faces a slow economic recovery in China, with high unemployment rates, which could impact consumer spending and brand performance.

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Importance of China for Shiseido

China is a key market for Shiseido, contributing around one-fifth of group sales and representing a significant potential for growth despite current challenges.

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Japan's Cosmetic Market Share in China

Japan surpassed France to become the second-largest importer of cosmetics in China in 2018, then took the top spot from 2019 to 2021.

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Shiseido's Sales Growth in China

Shiseido's sales in China grew significantly from 2017 to 2019, surpassing Japan as their second-largest market.

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Impact of COVID-19 on Shiseido

The pandemic caused Shiseido's overall sales to decline in 2020, but the Chinese market saw growth, becoming the only region with positive performance.

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Shiseido's Largest Market

China officially became Shiseido's largest market in 2021, surpassing Japan, and continued to hold that position in 2022.

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Shiseido's Recent Performance in China

In 2022, Shiseido's sales and operating profit in China saw a decline, indicating potential challenges for the company.

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What is the Korean Wave?

The Korean Wave refers to the global spread of Korean culture through various means like TV shows and dramas.

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Korean Cosmetics and the Korean Wave

The Korean Wave significantly contributed to the rise of Korean cosmetics in the Chinese market.

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Shiseido's Net Sales in 2023

Shiseido's net sales in 2023 were \¥973 billion, which is a decrease of 8.8% compared to the previous year.

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Shiseido's Only Growing Market in 2023

The Japanese market was Shiseido's only market to see growth in 2023.

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Impact of Fukushima Nuclear Wastewater Release

The release of contaminated water from the Fukushima nuclear power plant in 2023 had a negative impact on Shiseido's net sales.

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Shiseido's Brand Performance in 2023

Shiseido's brand Drunk Elephant experienced a 77% sales increase in 2023, while NARS saw a 12% growth. However, IPSA experienced a 30% decline.

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Shiseido's Net Profit in 2023

Shiseido's net profit for 2023 was a decrease of 36.4% compared to the previous year.

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How Shiseido Succeeded in Japan

Shiseido's success in Japan can be attributed to innovative new products and increased marketing efforts.

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Shiseido's Core Operating Profit in 2023

Shiseido's core operating profit in 2023 saw a decrease of 22.4% compared to the previous year.

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Study Notes

  • Globalization has homogenized the definition of beauty, but cultural differences impact beauty product use.
  • Chinese women are significantly heavier users of skincare, comprising 70% of beauty product consumption.
  • Asian skin ages differently, showcasing dark spots instead of wrinkles, requiring specific lightening products.
  • Beauty education is crucial in China, as beauty information was virtually non-existent until recently.

Chinese Beauty Consumer Behavior

  • Education plays a key role in shaping Chinese women's beauty product preferences.
  • Chinese women prefer established global brands, unlike Western women, who favor indie brands.
  • Shiseido is the most preferred skincare brand, associated with Japanese technology considered cutting-edge.
  • Chinese women start using skincare products earlier in life (often before the age of 17).
  • Mass and prestige brands coexist in Chinese department stores due to demand for service and information.
  • Word of mouth is a significant source of beauty product information for Chinese women.
  • Privacy is a significant concern, impeding trust in outside sources of information.
  • Medical advice also plays a role in beauty product choices.

Shiseido's Strategy in China

  • Shiseido prioritizes education and training for consultants and customers through programs like "lunch-and-learn."
  • Shiseido has tied into Taiwanese beauty-related television programs to engage Chinese women.
  • Shiseido uses e-commerce strategies, targeting young consumers.
  • Shiseido's strategy prioritizes building brand loyalty and trust.
  • Shiseido values technology and is acquiring companies to improve its understanding of consumers and their needs
  • Shiseido's current strategy in the Chinese market prioritizes its “New Three-Year Plan” and expanding its “Prestige” brands, e-commerce channels, and localizing its products within China's specific market needs.
  • Shiseido is expanding its product portfolio to include new products/categories, such as a collagen drink.

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