Statement of Work

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Questions and Answers

What is one of the responsibilities of the Contractor as outlined in the SOW?

Designing new modem models for Nomad Internet

Testing and cleaning returned modems (correct)

Refurbishing modems during off-peak business hours

Conducting customer service training for Nomad Internet staff

What is required in the daily reporting by the Contractor?

Number of shipped modems, remaining stock, returned modems (correct)

Total sales revenue generated from modem shipments

A summary of marketing strategies implemented

A log of customer feedback on modem performance

Which of the following must be included in the packaging of new modems?

Detailed marketing brochures of Nomad Internet

Warranty information and service contracts

Setup guides, referral cards, and activation instructions (correct)

Customer testimonials and reviews

What aspect of returned modems must the Contractor primarily focus on?

Thoroughly testing each returned modem for functionality Signup and view all the answers

What should be done to the SIM card tray during the packaging of new modems?

Securely place it inside the box Signup and view all the answers

Which reporting procedure is NOT mentioned in the SOW for the Contractor?

Shipped modems with customer ratings Signup and view all the answers

How should branding be applied to new modems as per the SOW?

Affix Nomad Internet branding stickers according to the branding guide Signup and view all the answers

What software is the Contractor required to use for logging modem statuses?

Nomad Internet’s inventory management software Signup and view all the answers

What steps must be taken to ensure modems are professionally packaged after refurbishment?

Package using professional-grade materials and affix 'Professionally Renewed Modem' stickers. Signup and view all the answers

During the quality control process, which item is essential to verify for proper functionality?

The SIM card's correct positioning. Signup and view all the answers

What is the cost structure associated with receiving damaged modems that fail testing?

$7.50 per unit for receiving a damaged modem. Signup and view all the answers

Which action is NOT required when processing returned modems?

Perform a creativity test to ensure attractiveness. Signup and view all the answers

When should orders received by 12:00 PM CST be shipped?

On the same day they are received. Signup and view all the answers

What type of integration will the contractor use for managing shipping and returns?

Nomad Internet’s ShipStation platform. Signup and view all the answers

Which documents must be included for shipped modems?

IMEI, ICCID, and shipping date. Signup and view all the answers

What is the purpose of maintaining compliance during inventory audits?

To verify correct inventory levels and branding standards. Signup and view all the answers

Why is it important to replace damaged branding stickers on modems?

To maintain the modem’s professional appearance. Signup and view all the answers

What must contractors immediately report to Nomad Internet?

Any discrepancies or modem functionality issues. Signup and view all the answers

Study Notes

External Shipping Provider SOW

Purpose: This document outlines services and expectations for external shipping providers handling Nomad Internet modems.

Scope of Work

Responsibilities: Shipping, testing, cleaning, refurbishing, and return processing of modems.
Key Duties: Shipment of modems, testing and cleaning returned modems, packaging of new and refurbished modems, proper documentation and reporting.

Inventory Management

Daily Reporting: Daily updates required on shipped, returned, and awaiting refurbishment modems.
Reporting Procedure: End-of-day reports required with modem statuses (new, returned, pending).
Software: Use Nomad Internet's inventory management software for logging.

Branding and Packaging

New Modems: Affix Nomad Internet branding, include setup guides, referral cards, activation instructions and ensure secure packaging.
SIM Cards: Securely place SIM cards in the modem.
Returned Modems: Thoroughly test, clean, document (RMA, IMEI, condition), and re-package using professional materials ("Professionally Renewed Modem" sticker).
RMA Procedures: Follow correct RMA processes for defective modems.

Quality Control (Refurbished Modems)

Testing: Functionality and connectivity tests to ensure proper operation and stable internet connection.
Component Check: Ensure all components are included (power cord, SIM card) and any damaged branding is replaced.
Documentation: Include necessary documentation (setup guides, activation instructions, referral cards). Use branded boxes and secure packaging.

Compliance and Accountability

Inventory Audits: Regular audits to check inventory accuracy and compliance.
Discrepancy Reporting: Immediate communication of any issue with modem functionality, delays to Nomad Internet.

Invoicing

Shipped Modems: IMEI, associated ICCID, date shipped reported weekly.
Returned Modems: IMEI, associated ICCID, date received, refurbishment status, weekly details.
Cost Structure: Receiving Returns, Refurbishing, Testing, Reshipping - $15/unit; Damaged Modem Receiving Fee - $7.50/unit.

Shipping System

Integration: Use Nomad Internet's ShipStation platform.
Order Fulfillment: Ship orders by 12:00 PM CST same day, and next business day for orders after; report on expected delays.
Return Processing: Process and log returned modems in the asset management system the same day received.
Materials: Nomad Internet provides materials for shipping (ShipStation).

Future Updates

New Packaging: Nomad Internet will provide branded boxes for future use.

Conclusion

Partnership: Adhering to guidelines ensures professional handling, testing, packaging, and shipping to maintain customer satisfaction and reputation.