Podcast
Questions and Answers
What is one of the responsibilities of the Contractor as outlined in the SOW?
What is one of the responsibilities of the Contractor as outlined in the SOW?
- Designing new modem models for Nomad Internet
- Testing and cleaning returned modems (correct)
- Refurbishing modems during off-peak business hours
- Conducting customer service training for Nomad Internet staff
What is required in the daily reporting by the Contractor?
What is required in the daily reporting by the Contractor?
- Number of shipped modems, remaining stock, returned modems (correct)
- Total sales revenue generated from modem shipments
- A summary of marketing strategies implemented
- A log of customer feedback on modem performance
Which of the following must be included in the packaging of new modems?
Which of the following must be included in the packaging of new modems?
- Detailed marketing brochures of Nomad Internet
- Warranty information and service contracts
- Setup guides, referral cards, and activation instructions (correct)
- Customer testimonials and reviews
What aspect of returned modems must the Contractor primarily focus on?
What aspect of returned modems must the Contractor primarily focus on?
What should be done to the SIM card tray during the packaging of new modems?
What should be done to the SIM card tray during the packaging of new modems?
Which reporting procedure is NOT mentioned in the SOW for the Contractor?
Which reporting procedure is NOT mentioned in the SOW for the Contractor?
How should branding be applied to new modems as per the SOW?
How should branding be applied to new modems as per the SOW?
What software is the Contractor required to use for logging modem statuses?
What software is the Contractor required to use for logging modem statuses?
What steps must be taken to ensure modems are professionally packaged after refurbishment?
What steps must be taken to ensure modems are professionally packaged after refurbishment?
During the quality control process, which item is essential to verify for proper functionality?
During the quality control process, which item is essential to verify for proper functionality?
What is the cost structure associated with receiving damaged modems that fail testing?
What is the cost structure associated with receiving damaged modems that fail testing?
Which action is NOT required when processing returned modems?
Which action is NOT required when processing returned modems?
When should orders received by 12:00 PM CST be shipped?
When should orders received by 12:00 PM CST be shipped?
What type of integration will the contractor use for managing shipping and returns?
What type of integration will the contractor use for managing shipping and returns?
Which documents must be included for shipped modems?
Which documents must be included for shipped modems?
What is the purpose of maintaining compliance during inventory audits?
What is the purpose of maintaining compliance during inventory audits?
Why is it important to replace damaged branding stickers on modems?
Why is it important to replace damaged branding stickers on modems?
What must contractors immediately report to Nomad Internet?
What must contractors immediately report to Nomad Internet?
Flashcards
SOW for External Shipping
SOW for External Shipping
A document outlining the service agreement between Nomad Internet and external shipping providers for modem handling.
Daily Reporting
Daily Reporting
External shipping providers must report modem inventory updates daily through Nomad Internet's software.
Inventory Management
Inventory Management
The process and responsibility of tracking modem inventory levels, including shipped, returned, and pending modems.
Modem Testing
Modem Testing
Signup and view all the flashcards
Modem Check-in
Modem Check-in
Signup and view all the flashcards
New Modem Packaging
New Modem Packaging
Signup and view all the flashcards
Contractor Responsibilities
Contractor Responsibilities
Signup and view all the flashcards
Returned Modem Testing
Returned Modem Testing
Signup and view all the flashcards
RMA Procedures
RMA Procedures
Signup and view all the flashcards
Modem Condition
Modem Condition
Signup and view all the flashcards
Quality Control
Quality Control
Signup and view all the flashcards
Connectivity Checks
Connectivity Checks
Signup and view all the flashcards
Component Check
Component Check
Signup and view all the flashcards
Inventory Audits
Inventory Audits
Signup and view all the flashcards
ShipStation Integration
ShipStation Integration
Signup and view all the flashcards
Order Fulfillment
Order Fulfillment
Signup and view all the flashcards
Return Processing
Return Processing
Signup and view all the flashcards
Invoice Submission
Invoice Submission
Signup and view all the flashcards
Study Notes
External Shipping Provider SOW
- Purpose: This document outlines services and expectations for external shipping providers handling Nomad Internet modems.
Scope of Work
- Responsibilities: Shipping, testing, cleaning, refurbishing, and return processing of modems.
- Key Duties: Shipment of modems, testing and cleaning returned modems, packaging of new and refurbished modems, proper documentation and reporting.
Inventory Management
- Daily Reporting: Daily updates required on shipped, returned, and awaiting refurbishment modems.
- Reporting Procedure: End-of-day reports required with modem statuses (new, returned, pending).
- Software: Use Nomad Internet's inventory management software for logging.
Branding and Packaging
- New Modems: Affix Nomad Internet branding, include setup guides, referral cards, activation instructions and ensure secure packaging.
- SIM Cards: Securely place SIM cards in the modem.
- Returned Modems: Thoroughly test, clean, document (RMA, IMEI, condition), and re-package using professional materials ("Professionally Renewed Modem" sticker).
- RMA Procedures: Follow correct RMA processes for defective modems.
Quality Control (Refurbished Modems)
- Testing: Functionality and connectivity tests to ensure proper operation and stable internet connection.
- Component Check: Ensure all components are included (power cord, SIM card) and any damaged branding is replaced.
- Documentation: Include necessary documentation (setup guides, activation instructions, referral cards). Use branded boxes and secure packaging.
Compliance and Accountability
- Inventory Audits: Regular audits to check inventory accuracy and compliance.
- Discrepancy Reporting: Immediate communication of any issue with modem functionality, delays to Nomad Internet.
Invoicing
- Shipped Modems: IMEI, associated ICCID, date shipped reported weekly.
- Returned Modems: IMEI, associated ICCID, date received, refurbishment status, weekly details.
- Cost Structure: Receiving Returns, Refurbishing, Testing, Reshipping - $15/unit; Damaged Modem Receiving Fee - $7.50/unit.
Shipping System
- Integration: Use Nomad Internet's ShipStation platform.
- Order Fulfillment: Ship orders by 12:00 PM CST same day, and next business day for orders after; report on expected delays.
- Return Processing: Process and log returned modems in the asset management system the same day received.
- Materials: Nomad Internet provides materials for shipping (ShipStation).
Future Updates
- New Packaging: Nomad Internet will provide branded boxes for future use.
Conclusion
- Partnership: Adhering to guidelines ensures professional handling, testing, packaging, and shipping to maintain customer satisfaction and reputation.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
