Quiz

Play an AI-generated podcast conversation about this lesson

Which of the following is NOT a component that impacts the transmission of nonverbal communication?

Emotions

Attitudes

Biases

Motivation (correct)

What does standing erect convey in nonverbal communication?

Self-confidence (correct)

Interest

Dislike

Caring

Which of the following is NOT a guideline for improving nonverbal communication?

Obtaining feedback on your body language

Using mirroring to establish rapport

Using multiple channels within reason (correct)

Avoiding using the same nonverbal gesture over and over

What is defensive communication?

Receiving messages in a way that protects self-esteem Signup and view all the answers

What is metacommunication?

Communicating about your communication Signup and view all the answers

Which of the following is NOT a strategy for overcoming typical communication problems?

Minimizing 'wimp' phrases Signup and view all the answers

Which one of the following is NOT a reason to study interpersonal relationships?

To anticipate and prevent conflicts Signup and view all the answers

What are the types of relationships mentioned in the text?

All of the above Signup and view all the answers

Which step is NOT a part of the five-step model for developing interpersonal skills?

Assess current reality – how far away from reaching goal Signup and view all the answers

What is informal learning?

Acquisition of knowledge and skills that takes place outside of a structured learning environment Signup and view all the answers

Where can learning opportunities for developing interpersonal skills be found?

Both inside and outside the workplace through formal and informal learning opportunities Signup and view all the answers

When does informal learning take place?

When an employee observes a co-worker, manager, or team leader deal with a situation Signup and view all the answers

Which type of learning is characterized by being structured, goal-oriented, and instructor-led?

Formal learning Signup and view all the answers

Which personality trait includes being social, gregarious, assertive, talkative, and active?

Extraversion Signup and view all the answers

Which cognitive style refers to the energy flow and is categorized as either extraversion or introversion?

Extraversion vs. Introversion Signup and view all the answers

Which subtype of practical intelligence involves adapting the environment to suit one's needs?

Practical intelligence Signup and view all the answers

Which intelligence subtype is related to the ability to imagine and create new combinations?

Creative intelligence Signup and view all the answers

Which factor of emotional intelligence refers to understanding one's own feelings and regulating them?

Self-awareness Signup and view all the answers

Which of the following is NOT a negative interpersonal skill while using cell phones and text messaging?

Making frequent personal calls on your phone in the earshot of coworkers Signup and view all the answers

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

Helping another person while multitasking Signup and view all the answers

What is one gender difference in communication style mentioned in the text?

Women prefer to use conversation to build rapport Signup and view all the answers

What is one suggested positive interpersonal skill while using cell phones and text messaging?

Informing the caller that you are using a cell phone Signup and view all the answers

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

Multitasking can trivialize the person with whom you are interacting Signup and view all the answers

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

Using electronic devices with permission to gather information relevant to meeting Signup and view all the answers

What are some potential negative consequences of high self-esteem?

Poor mental health Signup and view all the answers

What is the fight-or-flight response?

A physiological reaction to stress Signup and view all the answers

What are some job sources of stress?

Role overload Signup and view all the answers

What is burnout?

A condition of emotional exhaustion Signup and view all the answers

What are some personality factors that predispose people to stress?

Limited perceived control Signup and view all the answers

What are some methods for managing stress?

Building a support network Signup and view all the answers

Which of the following is NOT a characteristic of formal learning?

Self-directed Signup and view all the answers

Which personality factor refers to being imaginative, curious, broad-minded, intelligent, and artistically sensitive?

Openness to experience Signup and view all the answers

Which cognitive style refers to the lifestyle orientation and is categorized as either judging or perceiving?

Judging vs. Perceiving Signup and view all the answers

Which subtype of practical intelligence involves problem-solving?

Analytical Signup and view all the answers

Which intelligence subtype involves linguistic abilities?

Linguistic Signup and view all the answers

Which factor of emotional intelligence refers to understanding one's own feelings, having empathy for others, and regulating one's emotions to one's own benefit?

Self-awareness Signup and view all the answers

Which of the following is NOT a guideline for improving nonverbal communication?

Obtain feedback on your body language Signup and view all the answers

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

Use nonverbal communication Signup and view all the answers

Which of the following is NOT a component that impacts the transmission of nonverbal communication?

Personal Appearance Signup and view all the answers

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

Taking notes Signup and view all the answers

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

Decreased productivity Signup and view all the answers

What is one suggested positive interpersonal skill while using cell phones and text messaging?

Ask questions Signup and view all the answers

Which of the following is NOT a benefit of studying interpersonal relationships?

Helps you become more sensitive to yourself and others Signup and view all the answers

Which step is NOT a part of the five-step model for developing interpersonal skills?

Feedback on actions – short and long term evaluation Signup and view all the answers

What type of learning takes place outside of a structured learning environment?

Informal Learning Signup and view all the answers

Which type of relationship is NOT mentioned in the text?

Relationships with family members Signup and view all the answers

What is the purpose of interpersonal skill development?

To provide techniques for solving people related problems Signup and view all the answers

Where can learning opportunities for developing interpersonal skills be found?

Both inside and outside the workplace Signup and view all the answers

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

Informing work associates ahead of time if waiting for a call from a medical professional Signup and view all the answers

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

Using electronic devices to gather information relevant to the meeting Signup and view all the answers

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

Trivializing the person with whom you are interacting Signup and view all the answers

What are some negative interpersonal skills while using cell phones and text messaging mentioned in the text?

Driving a work associate while under the influence of a cell phone Signup and view all the answers

What is one gender difference in communication style mentioned in the text?

Women prefer to use conversation to build rapport Signup and view all the answers

What is one method for managing stress mentioned in the text?

Driving a work associate while under the influence of a cell phone Signup and view all the answers

Which of the following is NOT a consequence of high self-esteem?

Physical exhaustion Signup and view all the answers

What is the fight-or-flight response?

A physiological reaction that increases heart rate, blood pressure, blood glucose, and blood clotting Signup and view all the answers

What are some job sources of stress?

Positive thinking Signup and view all the answers

What is burnout?

A condition of emotional, mental, and physical exhaustion in response to long-term stressors Signup and view all the answers

Which of the following is NOT a personality factor that predisposes people to stress?

High self-esteem Signup and view all the answers

What are some methods and techniques for managing stress?

Increase stressors Signup and view all the answers

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Questions and Answers

Which of the following is NOT a component that impacts the transmission of nonverbal communication?

What does standing erect convey in nonverbal communication?

Which of the following is NOT a guideline for improving nonverbal communication?

What is defensive communication?

What is metacommunication?

Which of the following is NOT a strategy for overcoming typical communication problems?

Which one of the following is NOT a reason to study interpersonal relationships?

What are the types of relationships mentioned in the text?

Which step is NOT a part of the five-step model for developing interpersonal skills?

What is informal learning?

Where can learning opportunities for developing interpersonal skills be found?

When does informal learning take place?

Which type of learning is characterized by being structured, goal-oriented, and instructor-led?

Which personality trait includes being social, gregarious, assertive, talkative, and active?

Which cognitive style refers to the energy flow and is categorized as either extraversion or introversion?

Which subtype of practical intelligence involves adapting the environment to suit one's needs?

Which intelligence subtype is related to the ability to imagine and create new combinations?

Which factor of emotional intelligence refers to understanding one's own feelings and regulating them?

Which of the following is NOT a negative interpersonal skill while using cell phones and text messaging?

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

What is one gender difference in communication style mentioned in the text?

What is one suggested positive interpersonal skill while using cell phones and text messaging?

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

What are some potential negative consequences of high self-esteem?

What is the fight-or-flight response?

What are some job sources of stress?

What is burnout?

What are some personality factors that predispose people to stress?

What are some methods for managing stress?

Which of the following is NOT a characteristic of formal learning?

Which personality factor refers to being imaginative, curious, broad-minded, intelligent, and artistically sensitive?

Which cognitive style refers to the lifestyle orientation and is categorized as either judging or perceiving?

Which subtype of practical intelligence involves problem-solving?

Which intelligence subtype involves linguistic abilities?

Which factor of emotional intelligence refers to understanding one's own feelings, having empathy for others, and regulating one's emotions to one's own benefit?

Which of the following is NOT a guideline for improving nonverbal communication?

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

Which of the following is NOT a component that impacts the transmission of nonverbal communication?

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

What is one suggested positive interpersonal skill while using cell phones and text messaging?

Which of the following is NOT a benefit of studying interpersonal relationships?

Which step is NOT a part of the five-step model for developing interpersonal skills?

What type of learning takes place outside of a structured learning environment?

Which type of relationship is NOT mentioned in the text?

What is the purpose of interpersonal skill development?

Where can learning opportunities for developing interpersonal skills be found?

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

What are some negative interpersonal skills while using cell phones and text messaging mentioned in the text?

What is one gender difference in communication style mentioned in the text?

What is one method for managing stress mentioned in the text?

Which of the following is NOT a consequence of high self-esteem?

What is the fight-or-flight response?

What are some job sources of stress?

What is burnout?

Which of the following is NOT a personality factor that predisposes people to stress?

What are some methods and techniques for managing stress?

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