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Questions and Answers

Which of the following is NOT a component that impacts the transmission of nonverbal communication?

  • Emotions
  • Attitudes
  • Biases
  • Motivation (correct)

What does standing erect convey in nonverbal communication?

  • Self-confidence (correct)
  • Interest
  • Dislike
  • Caring

Which of the following is NOT a guideline for improving nonverbal communication?

  • Obtaining feedback on your body language
  • Using mirroring to establish rapport
  • Using multiple channels within reason (correct)
  • Avoiding using the same nonverbal gesture over and over

What is defensive communication?

<p>Receiving messages in a way that protects self-esteem (A)</p> Signup and view all the answers

What is metacommunication?

<p>Communicating about your communication (D)</p> Signup and view all the answers

Which of the following is NOT a strategy for overcoming typical communication problems?

<p>Minimizing 'wimp' phrases (D)</p> Signup and view all the answers

Which one of the following is NOT a reason to study interpersonal relationships?

<p>To anticipate and prevent conflicts (D)</p> Signup and view all the answers

What are the types of relationships mentioned in the text?

<p>All of the above (D)</p> Signup and view all the answers

Which step is NOT a part of the five-step model for developing interpersonal skills?

<p>Assess current reality – how far away from reaching goal (C)</p> Signup and view all the answers

What is informal learning?

<p>Acquisition of knowledge and skills that takes place outside of a structured learning environment (A)</p> Signup and view all the answers

Where can learning opportunities for developing interpersonal skills be found?

<p>Both inside and outside the workplace through formal and informal learning opportunities (C)</p> Signup and view all the answers

When does informal learning take place?

<p>When an employee observes a co-worker, manager, or team leader deal with a situation (A)</p> Signup and view all the answers

Which type of learning is characterized by being structured, goal-oriented, and instructor-led?

<p>Formal learning (D)</p> Signup and view all the answers

Which personality trait includes being social, gregarious, assertive, talkative, and active?

<p>Extraversion (A)</p> Signup and view all the answers

Which cognitive style refers to the energy flow and is categorized as either extraversion or introversion?

<p>Extraversion vs. Introversion (A)</p> Signup and view all the answers

Which subtype of practical intelligence involves adapting the environment to suit one's needs?

<p>Practical intelligence (A)</p> Signup and view all the answers

Which intelligence subtype is related to the ability to imagine and create new combinations?

<p>Creative intelligence (A)</p> Signup and view all the answers

Which factor of emotional intelligence refers to understanding one's own feelings and regulating them?

<p>Self-awareness (B)</p> Signup and view all the answers

Which of the following is NOT a negative interpersonal skill while using cell phones and text messaging?

<p>Making frequent personal calls on your phone in the earshot of coworkers (B)</p> Signup and view all the answers

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

<p>Helping another person while multitasking (D)</p> Signup and view all the answers

What is one gender difference in communication style mentioned in the text?

<p>Women prefer to use conversation to build rapport (D)</p> Signup and view all the answers

What is one suggested positive interpersonal skill while using cell phones and text messaging?

<p>Informing the caller that you are using a cell phone (A)</p> Signup and view all the answers

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

<p>Multitasking can trivialize the person with whom you are interacting (B)</p> Signup and view all the answers

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

<p>Using electronic devices with permission to gather information relevant to meeting (D)</p> Signup and view all the answers

What are some potential negative consequences of high self-esteem?

<p>Poor mental health (C)</p> Signup and view all the answers

What is the fight-or-flight response?

<p>A physiological reaction to stress (A)</p> Signup and view all the answers

What are some job sources of stress?

<p>Role overload (C)</p> Signup and view all the answers

What is burnout?

<p>A condition of emotional exhaustion (C)</p> Signup and view all the answers

What are some personality factors that predispose people to stress?

<p>Limited perceived control (D)</p> Signup and view all the answers

What are some methods for managing stress?

<p>Building a support network (D)</p> Signup and view all the answers

Which of the following is NOT a characteristic of formal learning?

<p>Self-directed (D)</p> Signup and view all the answers

Which personality factor refers to being imaginative, curious, broad-minded, intelligent, and artistically sensitive?

<p>Openness to experience (C)</p> Signup and view all the answers

Which cognitive style refers to the lifestyle orientation and is categorized as either judging or perceiving?

<p>Judging vs. Perceiving (C)</p> Signup and view all the answers

Which subtype of practical intelligence involves problem-solving?

<p>Analytical (A)</p> Signup and view all the answers

Which intelligence subtype involves linguistic abilities?

<p>Linguistic (D)</p> Signup and view all the answers

Which factor of emotional intelligence refers to understanding one's own feelings, having empathy for others, and regulating one's emotions to one's own benefit?

<p>Self-awareness (C)</p> Signup and view all the answers

Which of the following is NOT a guideline for improving nonverbal communication?

<p>Obtain feedback on your body language (C)</p> Signup and view all the answers

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

<p>Use nonverbal communication (C)</p> Signup and view all the answers

Which of the following is NOT a component that impacts the transmission of nonverbal communication?

<p>Personal Appearance (D)</p> Signup and view all the answers

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

<p>Taking notes (D)</p> Signup and view all the answers

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

<p>Decreased productivity (D)</p> Signup and view all the answers

What is one suggested positive interpersonal skill while using cell phones and text messaging?

<p>Ask questions (A)</p> Signup and view all the answers

Which of the following is NOT a benefit of studying interpersonal relationships?

<p>Helps you become more sensitive to yourself and others (C)</p> Signup and view all the answers

Which step is NOT a part of the five-step model for developing interpersonal skills?

<p>Feedback on actions – short and long term evaluation (A)</p> Signup and view all the answers

What type of learning takes place outside of a structured learning environment?

<p>Informal Learning (B)</p> Signup and view all the answers

Which type of relationship is NOT mentioned in the text?

<p>Relationships with family members (A)</p> Signup and view all the answers

What is the purpose of interpersonal skill development?

<p>To provide techniques for solving people related problems (D)</p> Signup and view all the answers

Where can learning opportunities for developing interpersonal skills be found?

<p>Both inside and outside the workplace (A)</p> Signup and view all the answers

What is one suggested way to enhance positive interpersonal skills while using cell phones and text messaging?

<p>Informing work associates ahead of time if waiting for a call from a medical professional (D)</p> Signup and view all the answers

What is one suggested appropriate use of laptop or PDA in meetings mentioned in the text?

<p>Using electronic devices to gather information relevant to the meeting (C)</p> Signup and view all the answers

What is one negative effect of multitasking on interpersonal skills mentioned in the text?

<p>Trivializing the person with whom you are interacting (D)</p> Signup and view all the answers

What are some negative interpersonal skills while using cell phones and text messaging mentioned in the text?

<p>Driving a work associate while under the influence of a cell phone (C)</p> Signup and view all the answers

What is one gender difference in communication style mentioned in the text?

<p>Women prefer to use conversation to build rapport (D)</p> Signup and view all the answers

What is one method for managing stress mentioned in the text?

<p>Driving a work associate while under the influence of a cell phone (A)</p> Signup and view all the answers

Which of the following is NOT a consequence of high self-esteem?

<p>Physical exhaustion (C)</p> Signup and view all the answers

What is the fight-or-flight response?

<p>A physiological reaction that increases heart rate, blood pressure, blood glucose, and blood clotting (A)</p> Signup and view all the answers

What are some job sources of stress?

<p>Positive thinking (B)</p> Signup and view all the answers

What is burnout?

<p>A condition of emotional, mental, and physical exhaustion in response to long-term stressors (C)</p> Signup and view all the answers

Which of the following is NOT a personality factor that predisposes people to stress?

<p>High self-esteem (C)</p> Signup and view all the answers

What are some methods and techniques for managing stress?

<p>Increase stressors (B)</p> Signup and view all the answers

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