Podcast
Questions and Answers
AARP endorses UnitedHealthcare Medicare Advantage and Prescription Drug plans.
AARP endorses UnitedHealthcare Medicare Advantage and Prescription Drug plans.
False (B)
To live up to the five Consumer Commitment Standards, agents offering AARP-branded products should help their customers feel their relationship with AARP is ____________________.
To live up to the five Consumer Commitment Standards, agents offering AARP-branded products should help their customers feel their relationship with AARP is ____________________.
Effortless and inspiring
Which of the following are part of being straightforward when servicing a customer? (Select 3)
Which of the following are part of being straightforward when servicing a customer? (Select 3)
- Providing the right information (correct)
- Offering unrelated services
- Being upfront about what information means (correct)
- Communicating clearly to alleviate any confusion (correct)
Consumers must be an AARP member to enroll in an AARP-branded Medicare Supplement Plan.
Consumers must be an AARP member to enroll in an AARP-branded Medicare Supplement Plan.
AARP sets rates for the Medicare Supplement Plans.
AARP sets rates for the Medicare Supplement Plans.
According to AARP, how many individual AARP members are there?
According to AARP, how many individual AARP members are there?
Which of the following statements about AARP are TRUE? (Select 2)
Which of the following statements about AARP are TRUE? (Select 2)
Where can agents find the Authorized to Offer Guidelines?
Where can agents find the Authorized to Offer Guidelines?
The value proposition for the AARP brand is seen in what kinds of benefits for the members? (Select 3)
The value proposition for the AARP brand is seen in what kinds of benefits for the members? (Select 3)
Which AARP-branded Medicare products does UnitedHealthcare offer? (Select 3)
Which AARP-branded Medicare products does UnitedHealthcare offer? (Select 3)
Flashcards are hidden until you start studying
Study Notes
AARP and UnitedHealthcare Medicare Plans
- AARP does not endorse UnitedHealthcare Medicare Advantage (MA) and Prescription Drug Plans (PDP) but does endorse AARP Medicare Supplement Insurance Plans.
- Consumers must be AARP members to enroll in AARP-branded Medicare Supplement Plans.
Consumer Commitment Standards
- AARP-branded products strive for effortless and inspiring relationships with customers facilitated by agents.
Customer Service Guidelines
- Key principles for being straightforward with customers include:
- Clear communication to reduce confusion.
- Transparency about the meaning of information.
- Accuracy in providing the right information.
Membership Statistics
- AARP boasts nearly 38 million individual members.
AARP Advocacy
- AARP advocates for the 50+ demographic in Congress to promote legislation aimed at reducing medical costs.
- The motto of AARP is "to serve, not be served."
Authorized Resources
- Agents can locate the Authorized to Offer Guidelines in the Jarvis system.
Value Proposition of AARP
- The AARP brand offers unique benefits including:
- Strong reputation.
- Commitment to improving members' lives.
- High-quality product offerings.
AARP-Branded Medicare Products
- UnitedHealthcare provides several AARP-branded Medicare products, which include:
- Prescription Drug Plans.
- Medicare Advantage Plans.
- Medicare Supplement Plans.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
