Podcast
Questions and Answers
What is one fee that is explicitly stated as non-refundable within the cancellation period?
What is one fee that is explicitly stated as non-refundable within the cancellation period?
What action must be taken for the cancellation and refund to be fully processed?
What action must be taken for the cancellation and refund to be fully processed?
What is the duration of the money-back guarantee offered by Nomad Internet?
What is the duration of the money-back guarantee offered by Nomad Internet?
Which of the following statements is not true regarding the trial period?
Which of the following statements is not true regarding the trial period?
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What should customers do if they have questions about the refund process?
What should customers do if they have questions about the refund process?
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What starts the 14-day money-back guarantee period?
What starts the 14-day money-back guarantee period?
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Which of the following are included in the refund process?
Which of the following are included in the refund process?
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Which fee is specifically mentioned as covered by the money-back guarantee?
Which fee is specifically mentioned as covered by the money-back guarantee?
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What must you do before returning the modem?
What must you do before returning the modem?
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What happens if you are not satisfied with the service within the 14-day period?
What happens if you are not satisfied with the service within the 14-day period?
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How long does it take to process a refund after receiving the modem?
How long does it take to process a refund after receiving the modem?
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Which of the following does NOT need to be done to request a refund?
Which of the following does NOT need to be done to request a refund?
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What is the main goal of the 14-day money-back guarantee?
What is the main goal of the 14-day money-back guarantee?
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Study Notes
14-Day Money-Back Guarantee
- Nomad Internet offers a 14-day money-back guarantee.
- Customers can test the service and modem for two weeks.
- Full refund for service and equipment fees (excluding non-refundable fees).
Guarantee Period Start
- The 14-day period begins on the day the modem is delivered.
Refund Process
- Contact customer support via email ([email protected]) or live chat (nomadinternet.com).
- Follow instructions to return the modem with a prepaid return label.
- Refunds for service plan and modem rental fees are processed within 5-7 business days after receipt of the modem.
Covered Fees
- Modem rental fees (standard and premier).
- First month of service.
Non-Refundable Fees
- SIM kit activation fee ($29.95).
- Shipping fees.
Important Reminders
- Modem return is required for a refund.
- The subscription remains active until modem return confirmation.
- Refund request must be made within 14 days of delivery.
Contact Information
- Email: [email protected]
- Live chat: nomadinternet.com
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