Everything You Need to Know About Nomad Internet’s 14-Day Money-Back Guarantee

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Questions and Answers

What is one fee that is explicitly stated as non-refundable within the cancellation period?

  • Installation fee
  • Shipping fees for the modem (correct)
  • Monthly subscription fee
  • First month of service fee

What action must be taken for the cancellation and refund to be fully processed?

  • Send a request via email
  • Contact customer support for confirmation
  • Fill out an online cancellation form
  • Return the modem to the processing center (correct)

What is the duration of the money-back guarantee offered by Nomad Internet?

  • 30 days
  • 14 days (correct)
  • 10 days
  • 1 month

Which of the following statements is not true regarding the trial period?

<p>You will be charged for shipping fees if you return the modem. (C)</p> Signup and view all the answers

What should customers do if they have questions about the refund process?

<p>Reach out to the support team through email or live chat (A)</p> Signup and view all the answers

What starts the 14-day money-back guarantee period?

<p>The day the modem is delivered (C)</p> Signup and view all the answers

Which of the following are included in the refund process?

<p>Refunds are initiated upon receipt of the modem (D)</p> Signup and view all the answers

Which fee is specifically mentioned as covered by the money-back guarantee?

<p>Modem rental fee (D)</p> Signup and view all the answers

What must you do before returning the modem?

<p>Receive instructions and a prepaid return label (D)</p> Signup and view all the answers

What happens if you are not satisfied with the service within the 14-day period?

<p>You can return the modem for a full refund of service and equipment fees (A)</p> Signup and view all the answers

How long does it take to process a refund after receiving the modem?

<p>5-7 business days (D)</p> Signup and view all the answers

Which of the following does NOT need to be done to request a refund?

<p>Give a reason for dissatisfaction (D)</p> Signup and view all the answers

What is the main goal of the 14-day money-back guarantee?

<p>To allow customers to experience the service without risk (A)</p> Signup and view all the answers

Flashcards

Refundable First Month

If you cancel within the trial period, you'll get the first month of service cost back.

Non-Refundable Fees

Certain fees, like SIM kit activation and shipping, are not refundable, even with cancellation.

14-Day Guarantee

A period where you can cancel and get a full refund for your service, starting from when the modem is delivered.

Modem Return

You must return the modem to get your full refund, to complete the cancellation process.

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Trial Period Restrictions

Specific non-refundable fees exist and apply regardless of cancellation during the trial period.

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14-Day Money-Back Guarantee

A period of 14 days after receiving your modem where you can return it for a full refund if the internet service isn't satisfactory, excluding certain fees.

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Refund Period Start

The 14-day period begins the moment your modem is delivered.

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Refund Request

Contacting support (email or chat) to initiate the return and refund process.

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Return Required?

Yes, you must return the modem for a refund to be processed.

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Refund Processing Time

Once the modem is confirmed, the refund will be processed in 5-7 business days.

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Modem Rental Fee

Included in the refund for the rental of the modem; this applies to both Standard and Premier modems.

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Contact Support

Reach out to customer support via email ([email protected]) or live chat to start the refund procedure for your internet service.

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Prepaid Return Label

Nomad provides a prepaid label for returning the modem to receive a refund. Do not return until you receive these instructions.

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Study Notes

14-Day Money-Back Guarantee

  • Nomad Internet offers a 14-day money-back guarantee.
  • Customers can test the service and modem for two weeks.
  • Full refund for service and equipment fees (excluding non-refundable fees).

Guarantee Period Start

  • The 14-day period begins on the day the modem is delivered.

Refund Process

  • Contact customer support via email ([email protected]) or live chat (nomadinternet.com).
  • Follow instructions to return the modem with a prepaid return label.
  • Refunds for service plan and modem rental fees are processed within 5-7 business days after receipt of the modem.

Covered Fees

  • Modem rental fees (standard and premier).
  • First month of service.

Non-Refundable Fees

  • SIM kit activation fee ($29.95).
  • Shipping fees.

Important Reminders

  • Modem return is required for a refund.
  • The subscription remains active until modem return confirmation.
  • Refund request must be made within 14 days of delivery.

Contact Information

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