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Questions and Answers

What is the difference between listening and hearing?

Hearing is the physiological process of detecting sound waves, whereas listening involves actively paying attention to and interpreting the meaning of the sounds.

Listening is NOT hearing.

True (A)

According to the Elmhurst College Learning Center, listening and hearing are...

  • the same
  • not the same (correct)

Hearing occurs when our ears pick up sound waves, and this stage is our sense of hearing.

<p>True (A)</p> Signup and view all the answers

How can our thought speed be faster than our speech speed?

<p>Our brain can process information faster than we can speak. This allows us to think about the message and make connections while the speaker is talking.</p> Signup and view all the answers

Active listening is not a communication process.

<p>False (B)</p> Signup and view all the answers

We must be an active participant in the communication process for it to succeed.

<p>True (A)</p> Signup and view all the answers

Meaning and evaluation of a message occurs after the listener responds to a speaker.

<p>False (B)</p> Signup and view all the answers

Our thought speed is not faster than our speech speed.

<p>False (B)</p> Signup and view all the answers

We should allow our thought speed to race into daydreaming.

<p>False (B)</p> Signup and view all the answers

What is the role of imagination in listening?

<p>Imagination allows listeners to visualize what the speaker is describing, making the message more vivid and engaging. It also helps in understanding the speaker's intentions and emotions.</p> Signup and view all the answers

Which of these is the first communication skill we acquire in life?

<p>Listening (D)</p> Signup and view all the answers

Which of these is the most important communication skill?

<p>Listening (A)</p> Signup and view all the answers

Which of these is the last communication skill we are typically taught?

<p>Listening (D)</p> Signup and view all the answers

We spend more time using our listening skills than any other communication type.

<p>True (A)</p> Signup and view all the answers

Real listening is a passive process.

<p>False (B)</p> Signup and view all the answers

Listening requires our attention.

<p>True (A)</p> Signup and view all the answers

What does effective listening involve?

<p>Effective listening involves analyzing sounds, organizing them into patterns, interpreting those patterns, and understanding the message by inferring the meaning.</p> Signup and view all the answers

Which of these is not a fallacy about listening?

<p>Listening skills are difficult to learn (D)</p> Signup and view all the answers

What are the objectives of effective listening?

<p>To relieve boredom (A), To learn (B), To increase one's understanding (C), To advise or counsel (D)</p> Signup and view all the answers

What is not an important aspect of listening?

<p>It is essential to always provide feedback (C)</p> Signup and view all the answers

What are the three basic steps of real listening?

<p>Hearing (A), Understanding (B), Judging (C)</p> Signup and view all the answers

Hearing is a critical component of real listening.

<p>True (A)</p> Signup and view all the answers

Understanding means only remembering the facts.

<p>False (B)</p> Signup and view all the answers

Judging involves evaluating the speaker's message.

<p>True (A)</p> Signup and view all the answers

What are the steps involved in the active listening process?

<p>Remembering (A), Responding (B), Comprehending (C), Hearing (D), Filtering (E)</p> Signup and view all the answers

Hearing is the first essential step in the active listening process.

<p>True (A)</p> Signup and view all the answers

What does hearing relate to in the active listening process?

<p>Sensory perception of sound.</p> Signup and view all the answers

Filtering is a passive process.

<p>False (B)</p> Signup and view all the answers

How is the filtering process subjective?

<p>The filtering process is subjective because individuals choose to retain what resonates with their personal beliefs, values, and understanding of the world.</p> Signup and view all the answers

Comprehending refers to understanding exactly what was said, without adding anything.

<p>False (B)</p> Signup and view all the answers

What are the synonyms for comprehending?

<p>Absorbing (A), Assimilating (B), Grasping (C)</p> Signup and view all the answers

Remembering is simply storing information in our memory long-term, without any effort.

<p>False (B)</p> Signup and view all the answers

What does responding to a message involve?

<p>Showing that you were listening (A), Showing that you understood (B)</p> Signup and view all the answers

Which of these is not a type of listening?

<p>Demonstrative Listening (D), Empathetic Listening (J)</p> Signup and view all the answers

What does discriminative listening involve?

<p>Discriminative listening involves identifying the difference between various sounds and distinguishing between familiar and unfamiliar language.</p> Signup and view all the answers

What does comprehension listening involve?

<p>Comprehension listening involves attaching meaning to the spoken message and understanding the non-verbal cues conveyed by the speaker.</p> Signup and view all the answers

What does evaluative listening involve?

<p>Evaluative listening involves critically analyzing the message, judging the acceptability of the information, and assessing its logic and validity.</p> Signup and view all the answers

What does attentive listening involve?

<p>Attentive listening involves focusing on the words being spoken, paying attention to the speaker's tone, and actively processing the message.</p> Signup and view all the answers

What does pretence listening involve?

<p>Pretence listening involves giving the impression of listening through facial expressions and gestures, even when the individual is not actively paying attention.</p> Signup and view all the answers

What does selective listening involve?

<p>Selective listening involves choosing specific parts of the message to focus on, while ignoring other parts that may be considered irrelevant or uninteresting.</p> Signup and view all the answers

What does intuitive listening involve?

<p>Intuitive listening involves listening through the intuitive mind, silencing other internal dialogues to fully focus on the speaker's message.</p> Signup and view all the answers

What are some of the barriers to effective listening?

<p>Physical Barriers (A), Psychological barriers (B), People-related barriers (C), Physiological barriers (D)</p> Signup and view all the answers

Which of these is not a physical barrier to effective listening?

<p>Lack of interest (F)</p> Signup and view all the answers

A state of health can be a physiological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

A disability can be a physiological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

Wandering attention is a psychological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

Being unsure of the speaker's ability is a psychological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

Personal anxiety can be a psychological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

A know-it-all attitude is a psychological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

Impatience is a psychological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

Emotional blocks can be a psychological barrier to effective listening.

<p>True (A)</p> Signup and view all the answers

What are some tips to be a good listener?

<p>Make sure your mind is focused (A), Listen for main ideas (B), Let the speaker finish before you begin to talk (C), Give feedback (D), Ask questions (E), Give your full attention (F)</p> Signup and view all the answers

How can we become a more effective listener?

<p>By practicing these tips, we can become more attentive, focused, and engaged listeners, enhancing our ability to understand and respond to the speaker's message.</p> Signup and view all the answers

What is the URL for listening exercises for basic, intermediate, and advanced skill levels?

<p><a href="https://agendaweb.org/listening/basic-intermediate-advanced.html">https://agendaweb.org/listening/basic-intermediate-advanced.html</a></p> Signup and view all the answers

What is the URL for listening exercises for business interviews?

<p><a href="https://learnenglish.britishcouncil.org/skills/listening/b2-listening/business-interview">https://learnenglish.britishcouncil.org/skills/listening/b2-listening/business-interview</a></p> Signup and view all the answers

What is the URL for listening exercises for digital detox podcasts?

<p><a href="https://learnenglish.britishcouncil.org/skills/listening/b2-listening/digital-detox-podcast">https://learnenglish.britishcouncil.org/skills/listening/b2-listening/digital-detox-podcast</a></p> Signup and view all the answers

What does the radio host say that a digital detox is?

<p>Important for our health (C)</p> Signup and view all the answers

Which sentence is not true about Amanda Vince's job?

<p>She uploads her own videos to social media (A)</p> Signup and view all the answers

What is the name of the book that influenced Amanda?

<p>Log Off: Advice for the Digital Detox (B)</p> Signup and view all the answers

What is the first step in a digital detox?

<p>Getting rid of the noises the phone makes (C)</p> Signup and view all the answers

What did Amanda remove notifications from?

<p>Everything except important people (B)</p> Signup and view all the answers

What is the book's suggestion for digital distractions?

<p>Replace digital distractions with real-world ones (C)</p> Signup and view all the answers

What did Amanda and her partner try?

<p>Two-day digital detox (B)</p> Signup and view all the answers

What did Amanda and her partner find regarding a complete digital detox?

<p>Impossible (C)</p> Signup and view all the answers

What does Amanda believe about digital detox?

<p>It is better if it is for a week (B)</p> Signup and view all the answers

Flashcards

Listening vs. Hearing

Hearing is the physical process of sound waves reaching the ears; listening is the mental process of actively interpreting that sound.

Active Listening

Actively processing and understanding a message; requires engagement of the listener, not just passive reception.

Thought Speed vs. Speech Speed

Our minds process information much faster than people can speak, which can lead to distraction if we aren't focused.

Effective Listening

A process of analyzing sounds, understanding patterns, interpreting meaning, and correctly inferring the message.

Signup and view all the flashcards

Objectives of Listening

The purposes for listening, such as learning, understanding, advising, or even just enjoying something.

Signup and view all the flashcards

Importance of Listening

Effective communication heavily relies on effective listening; it allows for better understanding, learning, and responding.

Signup and view all the flashcards

Real Listening Steps

The process of hearing, understanding and judging what is being heard.

Signup and view all the flashcards

Study Notes

Communicative English

  • This topic is about Communicative English Listening and Speaking.
  • The slides cover the importance of listening and speaking skills in communication.
  • Listening is not the same as hearing. Hearing is the initial stage of picking up sound waves, which gets transported to the brain. Listening, on the other hand, actively processes and evaluates the message.
  • Active listening requires attentiveness, meaning and evaluation of a message, and response to the speaker.
  • Thought speed is faster than speech speed. This allows a listener to actively process information while the speaker is talking.
  • Imagination and active listening skills aid in a meaningful exchange.
  • Listening is a crucial skill.
  • Effective listening is a thorough process that involves analyzing, organizing, interpreting, patterns, and understanding the meaning.
  • Communication skills - Listening, Speaking, Reading, and Writing.
  • Order of skills learned: Listening (first), Speaking (second), Reading (third), Writing (fourth).
  • Fallacies about listening: Listening is not a problem. Good readers are good listeners. Smart people are better listeners.
  • Listening improves with age. Listening skills are difficult to learn (false).
  • Objectives of Listening: Learn, increase understanding, advise, counsel, and relieve boredom.
  • Active listening process: Hearing, Filtering, Comprehending, Remembering, Responding.
  • Different types of listening include Discriminative, Comprehension, Evaluative, Attentive, Pretence, Selective, Intuitive, and Appreciative Listening.
  • Barriers to effective listening include physical (noise, poor acoustics, defective devices, interruptions, uncomfortable seating/environment, message overload), physiological (state of health, disability, wandering attention), and psychological (uncertain ability, anxiety, know-it-all attitude, impatience).
  • Tips to be a good listener: Give full attention, focus your mind, let the speaker finish, listen for main ideas, ask questions, and give feedback.

Listening Exercises

  • Websites for exercises including: https://agendaweb.org/listening/basic-intermediate-advanced.html
  • https://learnenglish.britishcouncil.org/skills/listening/b2-listening/business-interview
  • https://learnenglish.britishcouncil.org/skills/listening/b2-listening/digital-detox-podcast
  • Vocabulary matching exercise for listening practice (page 42).
  • Listening exercises for choosing correct answers (page 44).
  • Matching verbs and nouns from interviews (page 46).
  • Creating groups of related words for a listening exercise (page 47).

Appreciative Listening

  • Different scenarios to listen to like, an art exhibition (page 58). Questions for this listening exercise include:
    • Number of rooms.
    • Location of the first exhibit.
    • Artist's name.
    • Name of the art work.
    • Medium used in painting.
    • Size of the canvas.
    • How is the frame described.
    • Overall atmosphere.
    • Comment on artist's technique.
    • What does the middle portion of the painting consist of?

Demonstrative Listening

Empathetic Listening

  • Listening to a story. Video link for empathetic listening: https://www.youtube.com/watch?v=lj7Bujadj40&list=PL0gml3Zg1wRmisOu6iL2YhxUEpmivWpfs&index=7
  • Questions about this listening exercise include:
    • Character names in the story.
    • Annual household income.
    • Who buys the lottery ticket?
    • Yvonne's attitude toward the lottery.
    • How much does the couple think they have won?
    • How much money does Yvonne want to spend on real estate?
    • What is the theme of the story?
    • The key takeaway from the story

Speaking

  • Sentence stress: Emphasis on specific words to convey meaning. Examples include: "I didn't say he stole the money".
  • Word stress: Emphasis on specific syllables in words. Examples include sentences with words such as, "quaint" and "villages".
  • Intonation: Rise and fall of pitch to convey emotions, attitudes, and shades of meaning. Examples include: Yesterday, I saw a cat on the street as a neutral statement, where intonation can completely change the meaning.
  • Formal situations: Effective communication in formal situations is crucial to convey professionalism and clarity. Examples of Formal Situations
  • Articulating clearly: Don't say "I dunno"; say instead, "I do not know".
  • Speaking at a moderate pace: Avoid rapid speech by saying, "Let me take a moment to gather my thoughts before responding"
  • Using formal language. Examples include, Instead of "kids", use "children" or "youth".
  • Mind your tone. Example: Use a neutral and respectful tone, by saying "I appreciate your input", rather than saying it dismissively.
  • Avoid fillers. Instead of using "um" or "uh", pause briefly.
  • Employ appropriate vocabulary: Use professional terms like "collaboration" instead of casual phrases like "working together".
  • Practice active listening: Respond thoughtfully to ideas. Example: "I understand your perspective, and I believe we can integrate that into our strategy."
  • Structure your speech logically. Begin with an introduction, follow through with main points, and conclude with a concise summary. Be mindful of nonverbal cues. Maintain eye contact, good posture, and appropriate gestures.
  • Adapt to your audience: Tailor language and level of formality depending on the audience (executives, colleagues, clients).
  • Types of Speaking activities (pages 106 - 113).
  • Giving Instructions, and examples
  • Brainstorming key parts of a formal/informal self-introduction
  • Writing and giving directions for a task, including an obstacle course.

Reading

  • Benefits of reading - Mental Stimulation, Stress Reduction, Vocabulary Expansion, Improved Focus and Concentration, Tranquility, Stimulates Great Conversations, Learning, Happy, Improved Creativity.
  • Read as a daily habit; maintain a reading journal.
  • Reading as a goal for the year (set goals and create plan).
  • Tips for effective reading: Skimming and scanning; Mind Mapping; Note-Taking.
  • What kinds of books should you choose?
  • Tips to cultivate a reading habit.
  • Accessing good books

Reading Comprehension

  • Definition: Understanding the meaning of written words.
  • Strategies: Preview, Question, Read, Reflect, Review (PQ3R)
  • Explanation: Engaging actively with text for understanding.
  • Use of techniques such as annotation, highlighting, and summarizing.
  • Reading for leisure, for personal enjoyment. Benefits: Stress reduction, enhanced empathy, increased creativity. Examples include novels, short stories, poetry.
  • Reading for business - A specific purpose for professional growth. Benefits: Improved communication, enhanced knowledge and critical decision making.
  • Tips for effective reading.
  • Cultivating a reading habit.

Journal Writing

  • Definition: Regularly recording thoughts, feelings, experiences, and reflections.
  • Self-expression & introspection: Explore innermost thoughts and feelings.
  • Different forms of journal writing: Free writing, structured prompts, creative expression (art or poetry), gratitude and dream journaling.
  • Purpose of journal writing: Self-discovery, emotional processing, goal setting, problem-solving, personal growth.
  • Tips for journal writing:
    • Set expectations (frequency, length, privacy).
    • Explore different journaling methods (techniques).
    • Dedicate time to the process.
    • Reflect and share (optional).
  • Journal writing practice exercise: Reflect on a recent challenge.

Report Writing

  • Definition: Systematically organizing and presenting information in a structured format to convey findings, analysis, or recommendations on a particular topic, issue, or event.
  • Aims: To inform, persuade, and influence.
  • Key elements include:
    • Introduction: Background, purpose, scope, main findings.
    • Methodology (if applicable): Methods/procedures of data gathering.
    • Findings/Results: Main findings presented clearly.
    • Analysis and Interpretation: Interpret results and draw conclusions.
    • Discussion: Deeper analysis of the findings, including implications and limitations.
    • Recommendations (if applicable): Suggestions, solutions for addressed issues.
    • Conclusion: Summarizes main points.
    • References/Citations: List of sources used, following a specific citation style (e.g., APA, Chicago).
  • Practical applications include academic, scientific, business, government, and technical contexts.
  • Report writing exercise: Write a report about Sygnite (an event) for someone who did not attend the event.

Self-Editing

  • Crucial part of the writing process: Polishes and refines work for others or publication.
  • Steps for effective self-editing:
    • Take a break: Step away for a while to get some distance from writing.
    • Read aloud: Read your writing aloud to identify errors and improve flow.
    • Check overall structure and organization: Ensure logical ideas flowing from paragraph to paragraph.
    • Focus on clarity and conciseness: Clarify and simplify your writing and eliminate unnecessary words.
    • Review grammar and punctuation: Check for errors in grammar, punctuation and other minor errors.
    • Check for consistent style and tone: Maintain consistent voice throughout your writing, whether it be formal or informal.
    • Verify facts and sources: Check for accuracy if factual information is included.
    • Seek feedback from others: Ask for constructive criticism from others (peers, mentors, writing groups).
    • Revise and rewrite as needed: make necessary changes to improve the quality and effectiveness of your writing.
    • Proofread carefully: Correct any remaining errors before submission.
  • Self-editing exercise: write an essay arguing for/against Chat GPT in education (300 words).

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