商业零售企业在途管理信息系统

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Questions and Answers

商业企业商零在途管理信息系统属于哪个系统?

  • 供应链管理系统(SCM)
  • 物流配送管理信息系统(Distribution Management Information System) (correct)
  • 企业资源计划系统(ERP)
  • 客户关系管理系统(CRM)

商业企业商零在途管理信息系统的主要目的是什么?

  • 拓展新的销售渠道
  • 提高企业员工的工作效率
  • 降低企业的运营成本
  • 实现卷烟配送作业流程的信息化、可视化和智能化 (correct)

商业企业商零在途管理信息系统主要由哪些功能模块组成?

  • 财务管理、人力资源管理、客户服务
  • 配送业务、配送管理、系统管理 (correct)
  • 市场营销、产品研发、生产制造
  • 采购业务、仓储管理、销售管理

商业企业商零在途管理信息系统在系统架构上如何规范省、市两级公司的卷烟物流配送环节?

<p>通过作业层和管理层两层架构 (A)</p> Signup and view all the answers

在商业企业商零在途管理信息系统中,作业层的主要任务是什么?

<p>完成配送业务数据处理 (A)</p> Signup and view all the answers

终端设备在商业企业商零在途管理信息系统中扮演什么角色?

<p>数据监控和采集 (A)</p> Signup and view all the answers

管理层在商业企业商零在途管理信息系统中如何利用作业层采集的数据?

<p>进行监控、调度、数据分析与评价 (D)</p> Signup and view all the answers

商业企业商零在途管理信息系统的业务流程中,哪个环节确定配送客户、卷烟品种、规格与数量?

<p>上游相关业务系统结转卷烟配送订单 (D)</p> Signup and view all the answers

商业企业商零在途管理信息系统如何优化线路?

<p>根据订单配送数量、客户位置、道路信息 (D)</p> Signup and view all the answers

哪个环节根据分拣配送线路方案进行卷烟出库和分拣操作?

<p>其他业务系统 (D)</p> Signup and view all the answers

商业企业商零在途管理信息系统在车辆配送途中提供什么功能?

<p>车辆配送途中全程监控 (B)</p> Signup and view all the answers

配送人员完成送货上门后,最后的步骤是什么?

<p>进行零售客户收货确认 (B)</p> Signup and view all the answers

商业企业商零在途管理信息系统的建设目标是什么?

<p>实现“资源整合、功能完善、安全高效、信息共享” (A)</p> Signup and view all the answers

商业企业商零在途管理信息系统的配送功能设定应符合什么要求?

<p>保证人员、卷烟、车辆和货款安全 (A)</p> Signup and view all the answers

以下哪项不是商业企业商零在途管理信息系统强调的?

<p>减少客户投诉 (A)</p> Signup and view all the answers

商业企业商零在途管理信息系统如何确保配送卷烟信息的有效性和可追溯性?

<p>通过信息化手段 (B)</p> Signup and view all the answers

商业企业商零在途管理信息系统如何及时收集、传递、反馈客户意见?

<p>通过信息化手段 (C)</p> Signup and view all the answers

订单信息采集的内容不包括以下哪项?

<p>客户社会信用代码 (D)</p> Signup and view all the answers

地理信息采集的内容包括:

<p>零售客户名称,位置(经纬度),关键地标信息 (B)</p> Signup and view all the answers

以下哪项维护不属于配送道路信息维护?

<p>公司员工午餐时间 (C)</p> Signup and view all the answers

Flashcards

商零在途管理信息系统

属于物流配送管理信息系统,针对卷烟从商业企业分拣配送到零售户的全过程,实现信息化管理。

配送业务功能模块

主要包括信息采集、线路规划与优化、车辆调度与跟踪、到货确认等功能。

配送管理功能模块

主要包括车辆运行情况监控、配送报警、统计分析等功能。

系统管理功能模块

提供配送业务及配送管理所需的各项基础信息及代码。

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商零在途管理信息系统架构

规范省、市两级公司卷烟物流配送环节的架构。

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订单信息采集

从上游相关业务系统采集需要进行配送的客户订单,内容包括订单编号、订单类型等。

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地理信息采集

采集用于配送业务相关点(零售客户、配送发货点、到货站点)的地理位置信息,内容包括名称、位置(经纬度)和关键地标信息。

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配送道路信息维护

对物流电子地图的道路属性进行维护,例如高峰时间内禁行、车辆类型限制通行等。

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线路规划

根据区域、客户地理位置、配送周期给出配送线路方案。

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线路优化

以实现配送路径、配送时间、配送成本综合最优为目标,进行配送线路方案的优化管理。

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车辆调度

根据配送线路方案确定订单的配送人员、配送车辆和配送路线,生成调度指令。

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Study Notes

  • Commercial enterprises' on-the-way management information system for commercial retail belongs to the logistics distribution management information system (Distribution Management Information System).
  • This system is aimed at the entire process from the distribution of cigarettes from commercial enterprises to cigarette retailers.
  • This is achieved through functions such as transportation scheduling, intelligent配载, on-the-way tracking, and comprehensive management.
  • It realizes the informationization, visualization, and intelligentization of cigarette distribution operations.
  • It provides technical support and information management systems for logistics decision-making management and performance evaluation.

System Overview

  • The on-the-way management information system for commercial retail enterprises consists of three functional modules: distribution business, distribution management, and system management.
  • These can be selected or added based on their own business needs.
  • The distribution business function module mainly includes functions such as information collection, route planning and optimization, vehicle scheduling and tracking, and arrival confirmation.
  • The distribution management function module mainly includes functions such as vehicle operation monitoring, distribution alarms, and statistical analysis.
  • The system management function module provides various basic information and codes required for distribution business and distribution management.

System Architecture

  • The on-the-way management information system for commercial retail enterprises regulates the cigarette logistics and distribution links of provincial and municipal-level companies with a two-layer architecture of operation layer and management layer.
  • The operation layer includes information systems and terminal equipment.
  • The information system completes the distribution business data processing and distributes the business data to the terminal equipment through the communication network.
  • The distribution delivery point personnel use the terminal equipment to guide the receipt and delivery of goods.
  • The terminal equipment uses the vehicle satellite positioning system to collect and monitor the distribution data of the entire distribution process.
  • The terminal equipment regularly uploads the collected business data.
  • The management layer receives the data collected by the operation layer and monitors, dispatches, analyzes, and evaluates the data.
  • The business process of the on-the-way management information system for commercial retail enterprises includes: upstream related business systems transferring cigarette distribution orders, determining distribution customers, cigarette types, specifications and quantities; planning routes through the on-the-way management information system according to order cycles and service times; optimizing routes through the on-the-way management information system according to order distribution quantities, customer locations, and road information, and dispatching vehicle resources according to the optimized routes; the on-the-way management information system generates sorting and distribution route plans; other business systems perform cigarette 출库 and sorting operations according to the sorting and distribution route plans; distribution personnel load cigarettes according to the routes and start vehicle operation, and the vehicle is monitored throughout the distribution process; after the vehicle arrives at the station to deliver to the door, retail customers confirm receipt.

System Functions

  • The on-the-way management information system for commercial retail enterprises is built in accordance with the "unified standard, unified platform, unified database, and unified network" tobacco industry information construction requirements, and achieves the goals of "resource integration, complete functions, safety, efficiency, and information sharing."
  • Its distribution function settings should meet the following requirements: ensure the safety of personnel, cigarettes, vehicles, and payment for goods; deliver goods to retail customers in a timely and accurate manner; deliver goods with reasonable and efficient routes; accurately and timely settle payment for goods; ensure the effectiveness and traceability of distribution cigarette information; and timely collect, transmit, and feedback customer opinions.

Distribution Business Functions

  • Order information collection: Collect customer orders that need to be distributed from upstream related business systems, including order number, order type, customer tobacco monopoly license number, customer name, cigarette code, cigarette name, cigarette unit price, demand quantity, actual order quantity, and total order amount.

  • Geographic information collection: Collect geographic location information of distribution business related points (retail customers, distribution delivery points, arrival stations), including name, location (latitude and longitude), and key landmark information.

  • Distribution road information maintenance: Maintain the road attributes of the logistics electronic map, such as prohibition of travel during peak hours, speed adjustment during peak hours, restriction of traffic by vehicle type, restriction of traffic direction, and direction restrictions at road intersections.

  • Route planning: Route planning supports automatic area division, manual area division, automatic route planning, manual route planning, and periodic route planning. It can provide distribution route plans based on area, customer geographic location, and distribution cycle, and provide sorting order information for downstream warehousing business systems such as logistics warehouse management systems. The distribution route plan includes: order number, total cigarette volume, delivery date, route name, route number, vehicle number, customer number, address, longitude, latitude, station name, station longitude, station latitude, and delivery order.

  • Route optimization: Optimize the distribution route plan with the goal of achieving the comprehensive optimal distribution path, distribution time, and distribution cost. Optimize the loading of the distribution route plan, follow the principle of first-in-last-out, and generate mixed loading, placement, stacking and other loading plans based on parameters such as cigarette packaging volume and weight to guide distribution personnel to load goods.

  • Vehicle scheduling: Determine the distribution personnel, distribution vehicles, and distribution routes for the order based on the distribution route plan, and generate scheduling instructions. The scheduling instructions include: distribution route, license plate number, vehicle type, loading capacity, driver code.

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