Employment Opportunities in Tourism PDF

ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Week 13 Employment Opportunities in Tourism...

ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Week 13 Employment Opportunities in Tourism 5. Airlines 6. Hotel and Motels Lesson Title 7. Cruise Lines 8. Car Rental Companies 1. Identify the major participants and forces shaping the Learning Outcome(s) tourism and hospitality industry. LEARNING INTENT! Terms to Ponder Employment Opportunities the act of employing or state of being employed, the work or occupation in which a person is employed, the purpose for which something is used. Tourism Job Opportunities tourism and hospitality creates diversified employment opportunities in different sectors like accommodation, food and beverage establishments, transportation services, travel agencies, tour operation companies, natural and cultural attractions sites. Essential Content Employment Opportunities in Tourism. At present, tourism has acquired the distinction of being one of the world’s largest industries. It consists of many components such as transportation, accommodations foodservice, tourist destinations, tourist attractions, travel brokers as well as travel – related services. Since tourism is a diverse and complex industry each sector offers several career and employment opportunities. The following is a list and description of the jobs in the large field. Airlines. Airlines employment is exciting and attractive to the adventurous, whether in the air or on the ground servicing the carries between flights. Salary levels are relatively high in the airlines. Short-term economic stresses may cause some problems but long – term prospects for airline careers are bright. Some of the jobs in the airline are flight attendants, ticket agents, reservation agents, clerks, airline food service jobs, flight dispatcher, operation or station ramp agents, sales managers and district sales managers, airline lounge receptionists, airplane flight attendant supervisors, ramp flight attendants, crew schedulers, flight crew SCP-THC100 | 122  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached time clerks, flight reservations managers , gate agents, gate services supervisors, ground hosts or hostesses, passenger service representatives, reservations agents, senior reservation agents, ticketing clerks, aircraft log clerks, airport attendants, flight information expediters, airport managers, station managers, chief airport guides, and traffic agents. Flight Attendant. The position of flight attendant has evolved from the career that was once called “stewardess”, “hostess”, or “steward”. In the past, employees who filled this position were young, female, unmarried, attractive, and required to be nurses. After a lawsuit filed by a young man claiming he was denied a steward position because of his sex, the airlines had to consider both men and women for the position. Thus, the evolution of the flight attendant. The primary responsibility of the flight attendant is to see to it that the passengers are comfortable. Travelers often from their impressions of the airline – whether positive or negative – on their experiences with the flight attendant. SCP-THC100 | 123  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Ticket Agents, Reservation Agents, Clerks. Reservation agents and clerks who work for major carriers work in large central offices where they become the link between telephone inquiries and the c computer terminal. The agents answer questions on flight schedules and seat availability and make reservations. Their work brings them in telephone contact with the general public, travel agents, as well as their own company’s ticket agents. Airline Food Service. This is a behind – the – scene position but an essential one in the airline industry. Airlines have finally recognized the need for quality meals to attract potential passengers. Travelers now expect a meal on board or at least a snack if the flight is short. Many airlines even plan international meals characteristics of the destination or of the airline itself. An airline may have its own food service division or arrange for a private catering service to prepare in flights meals. Flight Dispatcher. The flight dispatcher gives permission for aircraft of specific airlines to take off. For example, PAL’s flight dispatcher oversees all PAL carries at a given airport. The dispatcher evaluates all factors of the flight including the airplane’s status, the crew, weather information, and other details. Constant communication between the dispatcher and crew keeps the crew informed of any delays at the airport caused by weather or crowded airspace conditions. Operations, Station Ramp Agents. The responsibilities of operations and station ramp agents are the supervision and loading of baggage and cargo. Cargo weight must be evenly distributed by these agents with the corresponding list of members and passengers recorded. They coordinate the transfer of baggage for connecting flights while taking on new luggage at stop – over airports. These agents are also responsible for announcing arrivals and departures. Sales Manager District Sales Manager. Sales managers and district sales managers oversee ticket and reservations offices, supervise sales representatives, and promote traffic on their airlines. They maintain contact with local travel agents and tour operators to keep them informed on the latest airlines promotions. Their relationship often means a discount to the travel agents or operators for their clients. However, the sales manager will maintain a profit for the airline on the basis of volume in these cases. SCP-THC100 | 124  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Airline Lounge Receptionist. The airline lounge receptionist admits members and guests to the airline lounge; serves beverages and snacks; opens the door to the lounge in response to the sound of a buzzer; verifies membership cards; admits and seats members and guests; answers questions regarding scheduled flights and terminal facilities; and verifies passenger reservations. Flight Attendant Supervisor. The flight attendant supervisor supervises and coordinates activities of flight attendants; assigns duties and areas of work to flight attendants; observes activities of employees to evaluate work flight attendants; observes activities of employees to evaluate work performance and maintains personnel records; explains and demonstrates methods and procedures for performing tasks; prepares evaluation reports on the performance of employees. Ramp Flight Attendant. The ramp flight attendant checks flight attendant’s conformity to personal appearance standards and performance of preflight duties during the boarding stage of scheduled airline flights and compiles reports of findings; and inspects appearance and grooming of personnel for conformity to company standards. Crew Scheduler. The crew scheduler compiles duty rosters of flight crews and maintains records of crew members’ flying time; schedules airline flights; prepares flight register which crew members sign to indicate their preference and availability for flights and time they wish to be called before each flight; types names of crew members in the flight schedule in the order of seniority to indicate flights to which crew members are assigned; posts names of extra crew members in the order of seniority on reserve list; and selects replacements when needed. SCP-THC100 | 125  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Flight – Crew – Time Clerk. The flight – crew – time – clerk compiles flight time records of flight officers for the payroll and crew scheduling departments to ensure accuracy of payroll and legality of flights and posts data such as time in flight, type of aircraft; mileage flown, weight of aircraft, flight time records using posting machines. Flight Reservations Manager. The flight reservations manager directs and coordinates, through subordinate supervisory personnel, flight reservation activities for certified commercial or transport companies; reviews flight reservation reports; and conducts comparative studies with other airline reservations; to develop methods and procedures designed to improve operating efficiency and increase reservations for company flights. Gate Agent. The gate agent assists passengers and checks flight tickets at entrance gates or stations when boarding or disembarking airplanes of commercial airlines; and examines passengers tickets to ensures that passengers have the correct flights or seats or directs passengers to correct boarding areas, using passenger manifests, seating charts, and flight schedules. Gate Services Supervisor. The gate services supervisor supervises and coordinates activities of workers engaged in admitting departing passengers to the aircraft and assisting passengers to disembark at terminal exists of commercial airlines; reviews flight schedules, and passenger manifests; observes workers to ensure that services to passengers are performed courteously and correctly. Ground Host/ Hostess. The ground host or hostess renders personal services to passengers in airline terminals to facilitate movement of passengers through terminals and create goodwill; greets and welcomes passengers to the terminals; answers questions and advises passengers concerning flight schedules and accommodations such as arrival or departure time, location of concourses and gates selection of seats on aircraft; assembles and forwards luggage to departing flights; guides and escorts, foreign – speaking passengers to designated gates for boarding of aircraft. Passenger Service Representative. The passenger service representative renders a variety of personal services to airline passengers requiring other than normal services such as taking care of company officials, distinguished persons, foreign – speaking passengers, invalids, and unaccompanied children; SCP-THC100 | 126  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached greets and escorts distinguished persons to lounges or waiting areas; transport special passengers between lobby and boarding areas, using electric carts; gives aid to sick or injured passengers and obtains medical assistance; assists elderly persons and unaccompanied children in claiming personal belongings and baggage; prepares baby food for mothers with infants. Reservations Agent. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. Senior Reservation Agent. Supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights: Assigns workers to tasks in accordance with abilities and personnel requirements. Ticketing Clerk. Waits on ticket office customers; assigns seats and sells event tickets. Answers telephone calls, provides information on events, assists patrons with information, and takes ticket orders. Aircraft Log Clerk. Keeps records of usage and time intervals between inspection and maintenance of designated airplane parts: Compiles data from flight schedules and computes and posts amount of time airplanes and individual parts are in use daily, using calculating machine. Airport Attendant. Flight Attendants are generally responsible for ensuring passengers' safety and comfort at all times. Their duties include ensuring that the emergency equipment is working, that the cabin is clean, and that there is an adequate supply of food and beverages. Flight Information Expediter. Determines flight times of airplanes and transmits information to flight operations and Air Traffic Command centers: Evaluates data, such as weather conditions, flight plans, ramp delays, and enroute stopovers, to determine arrival and departure times for each flight, using aids, such as weather charts, slide rule. SCP-THC100 | 127  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Airport Manager. Here are some of the essential responsibilities of a safety airport manager: Maintain the safety and security of the airport. Review and revise airport safety and security plans. Develop and implement employee safety policies and practices. Station Manager. Assist, manage and develop station crew team members to ensure a differentiated and quality customer service experience for passengers. Chief Airport Guide. Supervise assistant guides who conduct airport tours. Schedule work to the guides who conduct guided tours of the airport. Arrange tours as the per tourist groups' interests. Traffic Agent. an agent issues summonses to illegally parked vehicles, directs traffic at intersections, testifies at administrative hearing offices and in court, prepares required reports, and may be called upon to operate a motor vehicle. There is no Traffic Enforcement Agent exam being offered at this time. Travel Agencies. Is a legally appointed agent, representing the principal in a certain geographic area. The agency acts as a broker, brings, the buyer and seller together for the other suppliers such as hotels, car rentals, grounds operators, and tour companies. Travel Agent. Is to help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs. Travel – Information Center Supervisor. Supervises and coordinates activities of workers engaged in greeting and welcoming motorists at State Highway Information Center: SCP-THC100 | 128  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Provides information, for example directions, road conditions, and vehicular travel regulations. Tour Operator. Are responsible for organizing and preparing holiday tours. They follow trends in the popularity of destinations and packages, and adjust company plans accordingly. Skills in other languages would be a big advantage in this role. Tourist Information Assistant. Your day-to-day duties might include: answering customer queries in person, by phone and email. finding information using computer systems, leaflets, timetables, guidebooks and national tourist information centre (TIC) reference kits. making bookings for coach travel, theatre performances and accommodation. Tour Guide. Tour guides accompany groups of visitors to tourist attractions, whether on day trips or longer visits, and give them information and insights that help them make the most of the experience. SCP-THC100 | 129  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Hotels and Motels. The following are the description of hotel / motel related jobs based on material in the Dictionary of Occupational Titles published by the U. S. Department labor. Manager, Hotel or Motel. Hotel/motel managers may do or oversee some or all of the following tasks: hire, train and manage staff and teams of people (especially in larger hotels) greet customers and check them in for their stay. Lodging Facilities Manager. Inspect guest rooms, public areas, and grounds for cleanliness and appearance. Ensure that company standards for guest services, décor, and housekeeping are met. Answer questions from guests about hotel policies and services. Hotel Clerk. The desk clerk is in charge of checking in the customer and providing them with directions to their room, as well as information about the available amenities offered at the hotel. Hotel Front Desk Clerks may also communicate with guests via phone, handling any problems with the guests' hotel room. Cruise Lines. Cruise Line Director. A cruise director is a high-ranking or senior officer of a cruise ship with responsibility for all onboard hospitality, entertainment and social events, who acts as the public face of the company.... Responsibilities of a cruise director may include: Scheduling of entertainment, activities and social events. SCP-THC100 | 130  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached Documentation Supervisor. Documentation Supervisor supervises, prioritizes and coordinates the daily activities of a documentation staff within the department. Ensures new and existing publications are written in accordance with established documentation procedures and accurately present details of the product or process. Chief Steward / Stewardess. Supervises and coordinates activities of pantry, storeroom, and non-cooking kitchen workers as well as purchases, kitchen supplies, and equipment. He/she inspects kitchens, workrooms, storerooms and equipment for cleanliness and order. Social Director. A social director or social media director is a multi-faceted position that is in charge of developing content for SCP-THC100 | 131  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached the social media of a company. You use your branding skills to ensure that your employer's accounts are performing adequately. Booking Supervisor. Supervises and coordinates activities of workers engaged in booking shipments of cargo on ships and keeping booking control records to ensure maximum utilization of cargo spaces: Reviews records of bookings and studies plans of cargo spaces to determine type of tonnage that can be booked on each ship in order to… Motor coaches. Coach operators drive large vehicles, such as buses and motor coaches, usually to transport people from one place to another for field trips, sightseeing tours, and other special events.... They travel as a normal function of the job, and may drive outside their home city or state to perform their duties. Bus Dispatcher. Establishes and coordinates the assignment, scheduling and routing of all transportation vehicles; maintain a variety of department records; perform a wide variety of specialized and analytical duties related with the safe and efficient operation of a comprehensive school bus... Bus Attendant. Their duties may vary depending on the employer but generally include directing passengers on and off a bus, supervising conduct while a bus is in motion, operating wheelchair lifts and assisting with other special needs, and evacuating riders in case of an emergency. Dispatcher Clerk. Coordinate the movement of cargo and passengers in a transportation company. Duties these professionals complete are organizing the dispatch of goods, monitoring incoming and outgoing shipments, examining SCP-THC100 | 132  ST. JOHN PAUL II COLLEGE OF DAVAO COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT Physically Detached Yet Academically Attached shipment documents, billing customers, and communicating transportation information clearly. Car Rental Companies Social Rental Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.... Negotiate prices or other sales terms. Reservation Agent. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. Car Rental Sales Representative. The Rental Sales Agent is responsible for greeting customers, processing rentals and selling optional services, answering telephone calls, and responding to customer questions… Automobile Rental Clerk. Rents automobiles to customers: Talks with customer to determine type of automobile and accessories desired, such as power steering and air-conditioning, location for pick up and return of automobile, and number of days needed for rental. SCP-THC100 | 133