Understanding Generative AI Capabilities PDF

Understanding Generative AI Capabilities | Salesforce Trailhead https://trailhead.salesforce.com/content/learn/modules/generative-ai-bas... Trailhead 1. Generative AI Basics Explore the Capabilities of Generativ...

Understanding Generative AI Capabilities | Salesforce Trailhead https://trailhead.salesforce.com/content/learn/modules/generative-ai-bas... Trailhead 1. Generative AI Basics Explore the Capabilities of Generative AI Learning Objectives After completing this unit, you’ll be able to: Describe qualities of generative AI models as compared to other models. Define key vocabulary of AI language models. Describe capabilities of generative AI that use language models. Artificial Intelligence 1. Explore the in the Spotlight Capabilities of Generative AI You may have noticed a lot of discussion about artificial intelligence (AI) as of late—it’s almost overwhelming. But why the huge spike in interest? AI isn’t exactly new; a lot of businesses and institutions have used AI in some capacity for years. The sudden attention to AI was arguably caused by something called ChatGPT, an AI-powered chatbot that can do what no others could. ChatGPT can respond to plain-language questions or requests, and those responses seem like they were written by a human. And because it was released to the public, people could experience firsthand what it was like to have a conversation with a computer. It was surprising. It was eerie. It was evocative. So of course people started paying attention! [AI-generated image using DreamStudio at stability.ai with the prompt: “A happy robot sitting on a chair at a desk. On the desk is a laptop computer. Drawn in the style of 2D vector artwork.”] An AI that can hold a natural, human-like conversation is clearly different from what we’ve seen in the past. As you learn in the Artificial Intelligence Fundamentals badge, there are a lot of specific tasks that AI models are trained to perform. For example, an AI model can be trained to use market data to predict the optimal selling price for a three-bedroom home. That’s impressive, but that model produces “just” a number. In contrast, some AI models can produce an incredible variety of text, images, and sounds that we’ve never read, seen, or heard before. This kind of AI is known as generative AI. It holds within it massive potential for change, both in and out of the workplace. In this badge you learn what kinds of tasks generative AI models are trained to do, and some of the technology behind the training. This badge also explores how businesses are coalescing around specialties in the generative AI ecosystem. Finally, we end by discussing some of the concerns that businesses have about generative AI. Possibilities of Language Models Generative AI might seem like this hot new thing, but in reality researchers have been training generative AI models for decades. Some have even made the news in the past few years. Maybe you remember articles from 2018 when a company named Nvidia unveiled an AI model that could produce random photorealistic images of human faces. The pictures were surprisingly convincing. And although they weren’t perfect, they were definitely a conversation-starter. Generative AI was slowly beginning to enter the public consciousness. As researchers worked on AI that could make specific kinds of images, others were focused on AI related to language. They were training AI models to perform all sorts of tasks that involved interpreting text. For example, you might want to categorize reviews of one of your products as positive, negative, or neutral. That’s a task that requires an understanding of how words are combined in everyday use, and it’s a great example of what experts call natural language processing (NLP). Because there are so many ways to “process” language, NLP describes a broad category of AI. (For more on NLP, see Natural Language Processing Basics.) Some AIs that perform NLP are trained on huge amounts of data, which in this case means samples of text written by real people. The internet, with its billion web pages, is a great source of sample data. Because these AI models are trained on such massive amounts of data, they’re known as large language models (LLMs). LLMs capture, in incredible detail, the language rules humans take years to learn. These large language models make it possible to do some incredibly advanced language-related tasks. Summarization: If you’re given a sentence and you understand how all the words come together to make a point, you can probably rewrite the sentence to express the same idea. Since AI models know the rules for syntax, and they’ve learned which words can be swapped for others, they can make a remix too. Taking a whole paragraph and condensing into one or two sentences is just another kind of remix. This kind of AI-assisted summarization can be very helpful in the real world. It can create meeting notes from an hour-long recording. Or write an abstract of a scientific paper. It’s the ultimate elevator-pitch generator. Translation: LLMs are like a collection of rules for how a language structures words into ideas. Each language has its own rules. In English, we typically put adjectives before nouns, but in French it’s usually the other way around. AI translators are trained to learn both sets of rules. So when it’s time for a sentence remix, AI can use a second set of rules to express the same idea. Voilà, you have yourself a great translation. And programming languages are languages too. They have their own set of rules, so AI can translate a loose set of instructions into actual code. A personal pocket programmer can open a lot of doors for a lot of people. Error correction: Even the most experienced writers make the occasional grammatical or spelling mistake. Now, AI will detect (and sometimes auto-correct) anything amiss. Also, patching up errors is important when simply listening to someone speak. You might miss a word or two because you’re in a noisy environment, but you use context to fill in the gap. AI can do this too, making speech-to-text tasks like closed captioning even more accurate. Question answering: This is the task that launched generative AI into the limelight. AIs such as ChatGPT are capable of interpreting the intention of a question or request. Then, it can generate a large amount of text based on the request. For example, you could ask it for a one-sentence summary of the three most popular works of William Shakespeare, and you’d get: 1 of 3 09/12/2024, 18:44 Understanding Generative AI Capabilities | Salesforce Trailhead https://trailhead.salesforce.com/content/learn/modules/generative-ai-bas... "Romeo and Juliet" - A tragic tale of two young lovers from feuding families whose love ultimately leads to their untimely deaths. Trailhead "Hamlet" - The story of a prince haunted by his father’s ghost, grappling with revenge and the existential questions of life and death. "Macbeth" - A chilling drama of ambition and moral decline as a nobleman, driven by his wife’s ambition, succumbs to a bloody path of murder to seize the throne. Then, you could continue the conversation by asking for more information about Hamlet, as though you were talking with your Language Arts teacher. This kind of interaction is a great example of getting just-in-time information with a simple request. Generative AI Basics Guided image generation: LLMs can be used in tandem with image generation models so that you can describe the image you want, and AI will attempt to make it for you. Here’s an example of asking for “a 2D line art drawing of Juliet standing in the window of an old castle.” Because there are so many descriptions and images of Romeo & Juliet on the internet, the AI generator didn’t need any further information to make a guess at an appropriate image. Explore the Capabilities of Generative AI [AI-generated image using DreamStudio at stability.ai with the prompt, “A 2D line art drawing of Juliet standing in the window of an old castle.”] Related to guided image generation, some AI models can add new content into existing images. For example, you could extend the borders of a picture, allowing the AI to draw in what is likely to appear based on the context of the original picture. Text-to-speech: Similar to how AI can convert a string of words into a picture, there are AI models that can convert text to speech. Some models can analyze audio samples of a person speaking. It learns that person’s unique speech patterns, and can reproduce them when converting text to new audio. To the casual listener, it’s hard to tell the difference. These are just a few examples of how LLMs are used to create new text, images, and sounds. Almost any task that relies on an understanding of how language works can be augmented by an AI. It’s an incredibly powerful tool that you can use for both work and play. Impressive Predictions Now that you have an idea of what generative AI is capable of, it’s important to make something very clear. The text that a generative AI generates is really just another form of prediction. But instead of predicting the value of a home, it predicts a sequence of words that are likely to have meaning and relevance to the reader. The predictions are impressive, to be sure, but they are not a sign that the computer is “thinking.” It doesn’t have an opinion about the topic you ask about, nor does it have intentions or desires of its own. If it ever sounds like it has an opinion, that’s because it’s making the best prediction of what you expect as a response. For example, asking someone “Do you prefer coffee or tea?” elicits a certain kind of expected response. A well-trained model can predict a response, even if it doesn’t make sense for a computer to want any kind of drink. In the next unit, you learn about some of the technology that makes generative AI possible. Resources Trailhead: Artificial Intelligence Fundamentals Trailhead: Natural Language Processing Basics Help: Einstein Generative AI Quiz +100 Points Earned Completed 6/24/2023 1 What is it called when AI interprets everyday language? 2 If you ask a generative AI what its favorite color is, and it responds “blue,” this is an example of what? Generative AI Basics Retake View More Modules 100% Learn Credentials Community Extras Trails Superbadges Trailblazer Community Trailhead Login 2 of 3 09/12/2024, 18:44 Understanding Generative AI Capabilities | Salesforce Trailhead https://trailhead.salesforce.com/content/learn/modules/generative-ai-bas... Trailmixes Certifications Events Sales Enablement Trailhead Modules Maintain Certifications Quests Trail Tracker Projects Verify Certifications Be a Multiplier (BAM) Sample Gallery Trailhead Academy Take Free Certification Prep Salesforce Developers Trailhead Store Career Paths Salesforce Admins Trailhead Help Generative AI Basics Trailblazer Connect Report Illegal Content (EU) Download Trailhead GO © 2024 Salesforce, Inc. All rights reserved. Privacy Statement Terms of Use Use of Cookies Trust Accessibility Cookie Preferences Your Privacy Choices English Explore the Capabilities of Generative AI 3 of 3 09/12/2024, 18:44