Technical Writing_Ch 15 PDF

Technical Communication Chapter 15 Specific Documents and Applications Memos and Letters Veata Monina C. Santos, LPT, MM Assistant Professor Outline Identify the workplace uses of email and the three types of workplace...

Technical Communication Chapter 15 Specific Documents and Applications Memos and Letters Veata Monina C. Santos, LPT, MM Assistant Professor Outline Identify the workplace uses of email and the three types of workplace emails Think carefully about audience and purpose when writing workplace emails Identify the components of a workplace email message Write an email using a professional style and tone Recognize ethical, legal, and global issues affecting email use Memo Basics, Audience, and Purpose “Memo” (short for “memorandum”) is derived from the same Latin roots as the words “memorize,” “remember,” and “remind.” Memos remind readers about important events, give directives, provide instructions and information, and make requests. Memo Parts and Format 4 Common Types of Memos Transmittal Memo Summary or Follow-up Memo Routine Miscellaneous Memo Letter Basics, Audience, and Purpose To personalize the correspondence, conveying the sense that the message is prepared exclusively for the recipient To convey a dignified, professional impression To represent a company or organization To present a reasoned, carefully constructed case To respond to clients, customers, and others outside your organization in a formal, businesslike manner To provide an official notice or record (letters are often the required format for legal notifications) Common Types of Business Letters Cover letters Complaint letters Letters of recommendation Apology letters Interview follow-up letters Office memorandum Offer letters Welcome letters Sales letters Request letters Letters of commendation Announcement letters Letters of resignation Termination letters Thank you letters 8 Letter Parts, Formats, and Design Elements Parts of a Letter Heading/Letter Head Dateline Inside Address Salutation Body Introduction Details Closing Complementary Close Signature Lines Enclosure Writer Initials/Typist Initials 10 Parts of a Letter Attention Line Subject Line 11 Full Block Format All parts are left aligned. 12 Modified Block Format Heading, Dateline, Complementary Close and Signature Lines are tabbed to the right. 13 Semi Block Format All parts are left aligned. Paragraphs are indented. 14 Modified Semi Block Format Heading, Dateline, Complementary Close and Signature Lines are tabbed to the right. Paragraphs are indented. 15  Formatting Line Spacing Punctuations Names and Titles Content 16 Things to Consider Letter Tone Global and Ethical Considerations Conveying Bad or Unwelcome News in Letters References: Lannon, J. M. & Gurak, L. J., 2022. Technical Communication, 15th Edition, Global Edition, Pearson Education Limited Quiz