Revised Unit-I English Communication 24HS101T PDF

English Communication 24HS101T Unit I: Introduction to Communication  The Fundamentals of Language and Communication  Significance of the English Language  Types of Communication  Barriers...

English Communication 24HS101T Unit I: Introduction to Communication  The Fundamentals of Language and Communication  Significance of the English Language  Types of Communication  Barriers to effective Communication  Digital Communication  The Fundamentals of Language and Communication Communication is the ‘sharing’ of information between two or more individuals or within the group to reach a common understanding. The word ‘communication’ comes from the Latin word commūnicāre, meaning ‘to share’. Communication Skills E-book by NCERT  Connect Express 01 yourself 04 02 03 Influence Inform Importance of Communication Elements of Communication Dimensions of communication Types of Communication  Verbal  Non verbal  Visual  Verbal Communication Type of Verbal Examples Communication Oral or Spoken Face-to-face conversation: When you can Communication: see the listener. Communication which For example, group discussion, talking to involves talking family members at home, public speeches, etc. Talking on a phone: This is for personal and official communication. Verbal communication is the sharing of Phone conversations should begin with a greeting (Hello), talking and listening to each other. The conversation can end with information using words. It is what most a ‘Thank you’ and ‘Bye’. Classroom teaching, business meeting and public speeches are other examples people use as a method of of oral communication, where one person talks to many others at once. communication Written Communication: Communication which involves written or Writing on paper: letters, notes, etc. typed words SMS (Short Message Service): These canbe sent through a phone to a person ora group. Using email to share news, thoughts, documents and files (including photos, videos, music, etc.). e-mail can be used to send messages to a person or to a group. Printed books and newspapers  NON-VERBAL COMMUNICATION Non-verbal communication is the message we send to others without using words. We send signals and messages to others through expressions, gestures and body postures.  Non- Verbal Communication  Oculesics: eye movement, gaze, behavior, and eye-related nonverbal communication.  Kinesics: Gesture,Posture,Expression & Body language  Haptics: Touch  Paralinguistic: Non verbal voice clues, tone,intonation,pitch,pauses, breaks  Proxemics: Distance between listener & speaker  Chronemics: Time  Artefacts: Accessories  Visual Communication Visual communication is the use of visual elements to convey information and ideas, such as symbols, imagery, and signs Some common types of visual communications in the workplace include: Info graphics Process Diagrams Flow Charts Roadmaps Charts and Graphs Visual Reports Presentations & Mind Maps  Barriers to Effective Communication/NOISE There are various problems and difficulties in the process of communication which often result in the occurrence of the barriers to communication. Communication barriers are interferences or obstacles which affects not only the transmission of idea or information but also the understanding and acceptance of it. It has an effect on entirely preventing communication, filtering part of it, or giving it an incorrect meaning. The three main causes for the barriers in communication are due to:  The deficiencies of the sender  The deficiencies of the listener  Inappropriate means of communication Barriers to Effective Communication/NOISE Organizational Barriers Some factors specifically related to Organization that may create obstacles in communication process are called as Organizational barriers to effective Communication  Complex organizational structure: A complex org structure has long communication channels which subjects to breakdown of communication.  Too many levels in the organization: As the message has to pass through many levels, there are chances of distortion, delays or total failure of the message.  Time and timeliness: time pressures can be a serious obstacle as messages are hastily and inadequately communicated by managers.  Over Load of Information: much information to process at the same time Factors Affecting Effective Communication Factor How the factor can become a barrier Language In case of use of incorrect words, unfamiliar language and lack of detail, language can act as a barrier to communicate what one wishes to convey. For example, language can act as a barrier when an Indian who only knows Hindi and a Chinese who only knows Mandarin want to interact with each other. Visual Perception Judging people or situations by how they look. For example, a man wearing torn clothes is poor. Past Experience Letting our earlier experience stop us from understanding or communicating clearly. For example, “This shopkeeper cheated me last time. Let me be careful.” Prejudice Fixed ideas, such as thinking “No one in my class listens to me” may stop a student from communicating openly in the class. Feelings Our feelings and emotions, such as lack of interest or not trusting the other person affect communication. For example, “I am sad. Let me not talk.” Environment Noise or disturbance in the surroundings may make communication difficult. For example, speaking while walking on road. Personal factors Your own feelings, habits and ways of thinking (for example, fear, low confidence) may make communication difficult. Culture Signs which have a different meaning in different cultures, such as showing a thumb may mean ‘good job’ for some people but may be insulting to others 7 C’s of Effective Communication  Significance of English Language as a mode of Professional communication FACTS  Out of the 6 500 spoken languages in the world today, why choose to learn English?  3rd most widely spoken language in the world  English is widely spoken and taught in over 118 countries  commonly used around the world as a trade language or diplomatic language  language of science, aviation, computers, diplomacy and tourism. Last but not least, it is the language of international communication, the media and the internet.  Significance of English Language as a mode of Professional communication why you should keep learning and practising your English language skills. English is the Language of International Communication Although English is not the most spoken language in the world, it is the official language in 53 countries and is spoken as a first language by around 400 million people worldwide. But that’s not all, it is also the most common second language in the world. English gives access to more entertainment and more access to the Internet English is currently the language of the internet. An estimated of 565 million people use the internet every day and about 52% of the world’s most visited websites are displayed in English.  Significance of English Language as a mode of Professional communication English makes it easier to travel As highlighted before, since English is spoken as a first language in 53 countries and as a second language in over 118 countries, learning the language makes it much easier to travel anywhere. Indeed, airport announcements, train timetables, emergency information and street signs are often available in English English can make you ‘smarter’ learning a foreign language makes the brain stronger and more versatile.  Digital Communication Digital communication is the electronic exchange of information, data, or messages using online tools It can take many forms, including email, text messaging, social media, websites, blogs, live chat, catboats, video chat, and web calling. Digital communication has become the standard way for individuals and organizations to interact with each other, replacing older methods like letters, phone calls, and advertising. OR Digital Communication is the process of exchanging information, messages, and ideas using digital technologies and platforms  Importance of Digital Communication  Global reach: Companies can reach audiences around the world without the need to have a physical presence in each location.  Cost efficiency: Compared to traditional media, digital communication usually offers a higher return on investment, allowing companies to reach more people with fewer resources  Collaborative Working: Facilitate collaborative working  Environmental Impact: Reduced Paper Use and Lower Carbon Footprint  Security and Privacy: Users can often control who has access to their information and communications, enhancing privacy.  Flexibility and Adaptability: Digital communication has been crucial in enabling remote work, providing the flexibility to work from anywhere.  Types of Digital Communication  Email  Instant messaging and live chat  Websites and blogs  SMS/text messaging  Phone and voicemail  Video  Digital communication is a powerful tool that enhances efficiency, accessibility, and connectivity in various aspects of life. Its importance will likely continue to grow as technology advances and more aspects of daily life become digitized.  Disadvantages of Digital Communication Digital communication has several disadvantages, including: Data security As more devices connect digitally and companies share more information, cybersecurity risks increase. Data leakage and privacy can be at risk. Technology dependency Technological errors can lead to faults in message transfer, which can cause network outages. Lack of personal touch There may be a lack of proper interaction between users at both ends of the channel. Complexity As network coverage increases, the complexity of digital communication systems increases, making implementation more difficult.  Disadvantages of Digital Communication Negative feedback Unanswered negative comments online can make potential customers wary. Distractions Spending too much time on social networking can reduce in-person interactions, communication, and sociability, leading to isolation. Disruption to employees Digital transformation can cause disruptions for employees, as they may need to learn new skills or adapt to new ways of working. E-learning E-learning can lack face-to-face interactions, which can make it hard for people to complete training, especially extroverts  Advantages of Digital Communication Compression Digital data can be compressed into smaller packages, which makes it easier to transmit large amounts of data. Reliability Digital circuits are more reliable than analog circuits and are less susceptible to distortion and interference. Cost Digital communication can be cheaper than other forms of communication. For example, sending a 40-page report digitally is virtually cost-free, while sending it by mail has associated costs. Speed Digital communication systems can quickly and easily detect and correct errors.  Advantages of Digital Communication Security Digital communication systems can provide added security for input signals. Convenience Digital communication can be convenient, allowing users to control the timing of communications. Collaboration Electronic tools and platforms can enable team members to work together seamlessly, regardless of their location or department. Customer experience Digital communication can help businesses engage with customers on their terms and preferred channels, which can help build relationships and improve customer experience. Tips for Effective Digital Communication