Lion Air Aviation Security Procedures PDF

2.1. AVIATION SECURITY The explanation for Aviation Security are detailed in the LION AIR Aircraft Operator Security Program (AOSP) Manual. 2.1.1. GENERAL Aviation Security is a combination of measures, human and material resources intended to safeguard international civil aviation against acts of u...

2.1. AVIATION SECURITY The explanation for Aviation Security are detailed in the LION AIR Aircraft Operator Security Program (AOSP) Manual. 2.1.1. GENERAL Aviation Security is a combination of measures, human and material resources intended to safeguard international civil aviation against acts of unlawful interference “. The Primary Objective of Aviation Security To assure the protection and safety of passengers, crew, ground personnel, the general public, aircraft and facilities of an airport serving civil aviation, against acts of unlawful interference perpetrated on the ground or in flight. Lion Air Security Program is based on: INTERNATIONAL REGULATIONS a. ICAO Annex 17 The Safeguarding International Civil Aviation Against Acts of Unlawful Interference; b. ICAO Document 8973 Security Manual of the Safeguarding International Civil Aviation against Acts of Unlawful Interference; c. IATA Security Manual. NATIONAL REGULATIONS a. Aviation Act No. 1 Year 2009; b. Minister of Transportation Decree No. PM 51 Tahun 2020 on National Aviation Security; c. Minister of Transportation Decree No. KM 211 tahun 2020 on National Civil Aviation Security Programme; d. Aircraft Operator Security Program Lion Air (LEGAL INSTRUMENTS). 2.1.2. COMPLIANCE WITH SECURITY PROGRAM OF LION AIR All employees are responsible for compliance with the requirements of the Lion Air’s Security Program. Security procedures are a prime responsibility of all crewmembers, through observations and alertness, many threatened situations can be prevented. 2.1.3. 2.1.3.1. TERMINAL AND BOARDING AREA SECURITY PROCEDURES GROUND SECURITY OFFICER Any abnormalities noticed while on the ground shall be reported to the ground Security officer. Lion Air has designated the Company Representative to act as Ground Security Officer. 2.1.3.2. IN-FLIGHT SECURITY COORDINATOR Lion Air has designated the Pilot in Command of the aircraft to act as in-flight Security Coordinator. Any problems or abnormalities with the aircraft or Passengers shall be reported immediately to the In-flight Security Coordinator. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AVIATION SECURITY SEP.02.01 PAGE 4 OF 30 2.1.3.3. PASSENGER AND CREWMEMBER SCREENING All passengers and crewmembers must undergo security screening prior to boarding the aircraft. Crewmembers and passengers must either have valid ID cards or airline tickets to pass through security. This screening is normally accomplished through the use of metal detectors. Individuals are not permitted to retain any hand carried items during the screening other than articles of clothing or tickets. 2.1.3.4. CARRY-ON BAGGAGE All carry-on baggage passing through the screening point shall be inspected physically or with an X-ray device. Articles cleared by the inspection may pass the screening point and be carried into the aircraft cabin. Should a passenger refuse to permit inspection of any hand carried articles, such articles shall not be transported. Note: Passengers shall not permit carrying any articles when entering the lavatory. 2.1.3.5. DENIED BOARDING Any person refusing to undergo the required screening process such as: a. Found to be in possession of a weapon or other dangerous object b. Making threats, or otherwise believed to be a threat to safety Any person who has passed beyond the security screening and found to be in possession of a weapon or other dangerous object, making threats, or otherwise believed to be a threat to safety will be denied boarding. 2.1.3.6. PERSON IN CUSTODIES / PRISONERS Refer To OM Part A 8.2.2.9.3 2.1.3.7. TRAVELLING EMPLOYEES Airline employees traveling, as passengers shall be screened in the same manner as all other passengers when board an aircraft through a screening point. 2.1.3.8. CREWMEMBER All crewmembers are required to go through security screening. Flight and Cabin personnel should maintain close personal security of their carry-on baggage. 2.1.3.9. HIGH LIGHT OF LION AIR SECURITY PROGRAM a. It is a crime to carry a concealed weapon aboard an aircraft b. Security regulation requires inspection of any person and hand carried articles passing an inspection point. Any person refusing inspection will not be permitted to board the aircraft. c. Crewmembers shall be continuously conscious of personal belongings and keep them in sight at all times. Bags, purses, garment bags, briefcases, suitcases may not be left unattended in restaurants, departure lounges, or terminals. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AVIATION SECURITY SEP.02.01 PAGE 5 OF 30 d. All Flight attendant are prohibited to carry and receive any stuff from any person without security check before. Lion Air Company mails and packages can only be accepted when presented by a company employee with formal documents. e. All Flight Attendant are prohibited to let the ground staff to put something or any package inside the cockpit or cabin area without notification, permission and accompanied document. 2.1.3.10. ACCESS TO AIRCRAFT Crewmembers and personnel servicing the aircraft, as part of their normally assigned duties, shall check their work areas for suspicious materials, packages, or persons. Any suspicious items shall be reported to Ground Security Officer. Unauthorized personnel or personnel without proper ID shall be challenged and reported to Ground Security Officer. Any indication of tampering or unauthorized entry into the aircraft will be immediately reported to the Ground Security Officer. In most cases this will be the on-scene Operations Representative. When boarding an aircraft and at originating and transit, a visual check of lavatories, overhead bins, and seat areas shall be made for any packages onboard an aircraft. Any time the suspicious items be located, do not remove or touched it. The Captain shall be notified immediately. 2.1.3.11. PASSENGER BOARDING PROCEDURES To ensure maximum security during passenger boarding at least one Flight Attendant shall remain at the boarding door at all times. Any unusual or strange behavior of passengers or personnel around an aircraft shall be reported immediately to the in-flight Security Coordinator, which is the PIC. Should any threat or statement be made by a boarding passenger in reference to bombs, weapons, or actions against the aircraft, Flight Attendants are to remain calm, comply with the security procedures and notify the Captain of the situation as soon as possible. The passenger shall be advised of the seriousness of the statement. All persons attempting to board the aircraft without a boarding pass or appropriate pass, or proper identification, shall not be allowed to board. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 6 OF 30 2.2. 2.2.1. HANDLING OF UNRULY/DISRUPTIVE PASSENGER UNDER THE ACT NO 2 YEAR 1976 AND NO 4 YEAR 1976. 1) Act No 2 year 1976 The Captain may restrain any disruptive passenger if he / she performs any acts likely to endanger the safety of the flight or is likely to jeopardize good order and discipline on board in flight, or to protect the safety of the aircraft or persons or property therein, or to enable him to deliver or to disembark disruptive passenger to competent authority. The Captain may require or authorized of other crewmembers to restrain the disruptive passengers. 2) Act No 4 Year 1976 2.2.2. Any people who on board an aircraft perform any acts likely to endanger the safety of the flight shall be punished with maximum 5 years in prison. Any person who on board an aircraft perform any acts likely to jeopardized good order and discipline on board in flight shall be punished with maximum 1 year in prison POLICY FOR UNRULY / DISRUPTIVE PASSENGERS Lion Air has no tolerance for passengers who have been identified as being disruptive / unruly. Definition: 1) A passenger who acts may or do jeopardize the safety of an aircraft or any passenger or property therein or do jeopardize the good order and discipline during pre flight, in flight or post flight 2) Passenger who fail to respect the rules of conduct on board or on ground to follow the instructions of airline staff, and thereby disturb the good order and discipline on board or on ground. Disruptive passenger are included but not limited to the acts as follow: Offensive and disorderly conduct such as physical assault, verbal abuse or sexual harassment; Doing an act which interferes with the crew or threatens the safety of the aircraft or people on board; Smoking in any part of the aircraft but particularly in the toilets; Disobeying instructions of the operator: whether given by signs or by the flight or cabin crew. a) Drunkenness. b) Illegal consumption of drug. c) Refusal to stop smoking on “No Smoking Sign”. d) Refusal to stop consuming alcohol. e) Refusal to stop using electronic device. f) Interference, assault and threatening action to aircrew and / passenger. g) Fight. h) Sexual harassment. i) REV : 0 Issued : 6 Sexual activity. Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 7 OF 30 j) Refusal to leave the aircraft. k) Actions which cause discomfort to another passenger. l) Other action against criminal law. Categories of Potential Disruptive Passengers The following categories of Passengers may be classed as potential disruptive passengers: Inadmissible Passengers; Deportees; Person in lawful custody Illegal entrants; Intoxicated passengers Football supporters and similar groups Victim of Human Trafficking Inadmissible Passengers Inadmissible passengers are persons whose entry to state is refused by the competent authorities. Such persons normally have to be transported back to their state of departure, or to any other state where the persons are inadmissible, by the air carrier on which they arrived. Deportees Deportees are persons involuntary removed from a country. Lion Air will evaluate carriage of deportees on case of basis. Person in lawful custody Person under arrest or convicted by courts of law who have to be transported to another state or legal reasons. Procedures to Transportation of persons in lawful custody see point 2.6. Illegal entrants Person who have unlawfully entered a country in breach of a deportation order. Or immigration laws, such person normally shall be transported back to their state of departure, or to other state where the persons are inadmissible. Intoxicated passengers Such person may represent a hazard to the operation of an aircraft in certain circumstances. No person shall be permitted to enter or to be in aircraft when under influence of alcohol or drugs to extent that the safety of the aircraft or its occupants is likely to be endangered. Football supporters and similar groups Such persons may represent a hazard to an aircraft in certain circumstances. Victim of Human Trafficking The person of the recruitment, transportation, transfer, harbouring or receipt of people force, fraud or deception, with the ai of exploiting them for profit. Lion Air does not tolerate any party who have activities are aimed for Human Trafficking. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 8 OF 30 2.2.3. GUIDELINES FOR CREW MEMBER The PIC will be notified by the PURSER/FA1 if any passenger displays disruptive behavior. The PIC will coordinate with other flight crew/PURSER/FA1 to take appropriate action to disruptive passenger. After attempting to defuse the situation, the PIC and the PURSER/FA1 will coordinate on the issuance of the Final Warning Notice to the disruptive passenger. A sample of the Final Warning Notice is provided in SEP Manual, Appendix 0.A. The PIC may take all reasonable measures, including the restraint of the unruly/disruptive passenger. The PIC should ensure that such force is reasonable and necessary to restrain the passenger. The PIC should consider restraining an unruly or disruptive passenger if: − All other feasible means of resolving the situation have been exhausted. − The urgency of the situation demands immediate restraint. − He considers that retraining of such passenger is not likely to cause an increase in safety hazard. The restrain can be continued after landing until the police arrive providing the PIC notification of the relevant authorities, at the place of landing of the restraint of the passenger and the reasons for doing so. The authorities must be notified either before or after landing as soon as possible Flight Attendant must fill personal account in the form Flight Disturbance Incident Report including evidence of intoxicants, word spoken, gestures, threats, physical or verbal and danger to others. A sample of the Flight Disturbance Incident Report form is provided in SEP Manual, Appendix 6A. 2.2.4. 1. PROCEDURES ON THE GROUND Passenger displays appears to be intoxicated or exhibiting inappropriate behavior should denied boarding, the Purser/FA-1 will notify the Captain and the ground staff of the passenger’s name, seat number, and the nature of the problem. 2. 3. 4. 5. 6. 7. Flight Attendant on duty shall be notified any passenger displays unruly/disruptive behavior. Flight Attendant on duty shall approach disruptive passenger and give warning which can repeat two times and final warning. If the passenger still continues unruly/disruptive behavior cabin crew on duty shall be notified to PIC. Reports of this nature can be reported during the sterile cockpit period if necessary. PIC will report to Ground Security Coordinator/KK and shall co-ordinate to take appropriate action. PIC and Flight Attendant shall make occurrence report to Chief. 2.2.5. 1. DURING IN – FLIGHT Purser/FA -1 inform PIC immediately; 2. 3. 4. Flight Crew should not leave the cockpit; Identified unruly and involved passenger, name and seat number; and report to Captain; If the passenger becomes abusive or uncontrollable, solicit help from other FA, or passengers to help restrain the individual; REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 9 OF 30 5. 6. 7. Make announcement to update the situation and calm the passenger; The PIC contact company to inform situation and request assistance as required; Upon arrival, the Captain will make a PAS announcement requesting all passengers remain seated; When attempting to control unruly/disruptive passenger the steps below should be followed: 1. Speak assertive, stay calm, show respect to the person and empathize. Maintain a relaxed posture 2. Do not take it personally if the passenger is displaying anger towards you; 3. Listen to the passenger and focus on what you can do rather than what you cannot do; 4. If passenger complies with request, there is no further action required by the crewmembers; 5. If the passenger continues to refuse to comply with regulation or disobey instruction given by crewmember, Purser/FA-1 should give Verbal Warning that the captain may decide to land the aircraft at the nearest available airport and off load him and the matter will be turned over to law enforcement authorities; 6. This Verbal Warning can be repeated two times and before the passenger is informed that the matter was being reported to the captain. The first verbal warning:  Good Morning/Afternoon/Night Sir/Madam, According to the Civil Aviation Regulations, we remind you to not smoking during flight/turn off the mobile phone/............ thank you for you cooperation.  Selamat pagi/siang/ sore/ malam Kami mohon perhatian Anda Sesuai peraturan penerbangan sipil, kami ingatkan agar Bapak/Ibu untuk tidak merokok / mematikan HP / ….…Terima kasih atas kerjasamanya. The second verbal warning:  Dear Sir/Madam, For the second time, we remind you that you have been disturbing and violating’s regulations as set in Act law No 1 in 2009.(INDONESIA).  Untuk kedua kalinya saya ingatkan agar Bapak/ Ibu…...............karena telah mengganggu ketertiban dan tata tertib dalam penerbangan sebagaimana diatur pada UU RI Nomor I Tahun 2009. Note: When second verbal warning has been given, a flight attendant would give a law statement if necessarry. A sample of the Law Statement for Disruptive Passenger is provided in SEP Manual, Appendix 8.A. 7. If the passenger still continues refusing to comply the regulations/instructions, Final warning notice should be handed to the passenger to intensify his or her knowledge of the potential consequences of unruly/disruptive behavior. (An example of a Final written warning can be found Appendix 0.A); 8. If the other passenger or when Cabin Crew duties well disruptive by physical interference, the PIC must be informed immediately; 9. Separate the passenger by changing seats, assign on cabin Crew to monitoring the situation to prevent worsening; REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 10 OF 30 10. The PIC shall decide on the course the action after evaluating the situation; 11. The Final written warning notice read out to the disruptive passenger; 12. Cabin crew should ask two passenger to provide information and signed the witness form. A sample of the Witness Form is provided in SEP Manual Appendix 5.A. 2.2.5.1. RESTRAINT OF PASSENGER 1. If PIC deems restraint necessary, he will authorize PURSER/FA1 to utilize the restraint device to secure the unruly/disruptive passenger; 2. Duties and responsibility process restraining diruptive passenger : Communicator The Flight Attendant who give warning to disruptive passenger (1 person) Handcuffing The Flight Attendant who apply restrain kit (1 person) Element of surprise The Flight Attendant or ABP who helped paralyze passenger (2 person) Note : Purser / FA 1 should briefing before process restraining disruptive passenger; 3. After a disruptive passenger restrained, a communicator give an instruction “Move Back” / “Mundur” until a disruptive passenger seated; 4. A Handcuffing give instruction : - - “Seat Belt On” / “Pasang sabuk pengaman” ” Restraint leg on” / “Pasang pengekang kaki” 5. Securing the restraining device to the aircraft furnishings or structure must be avoided so as to facilitate quick evacuation during an emergency. A crew must be assigned to release the restrained passenger during an emergency. Note: Don’t give anything to disruptive passenger except drink a water without removing the restraint. 2.2.5.2. WITNESS THE INCIDENT a. The crew members and passenger on the aircraft who actually witness the incident must make a written report at the time of incident, or as soon as possible thereafter, as to what happened, what was said and by whom; b. Such crewmembers must identify themselves to passenger and provide their contact details for future investigations. Those involve should be clearly identified, not only the passenger’s name, seat numbers, but if possible also the passenger’s phone number and address involved. This note must be preserved for possible use in the future; c. The person in charge of the passenger list should ensure that this list, including references to seat rows and numbers, are preserved. This will assist the police in identifying the location of witness in relation to the offending passenger; d. The following details should be noted at the time of incident: REV : 0 Issued : 6 Aircraft registration; Pilot in Command (PIC); PURSER/Flight Attendant 1 named; Aircraft position at the time of incident; Name, nationality and details of the journey of Disruptive Passengers; Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 11 OF 30 2.2.5.3. I Record the details of the incident; Record the details in a form that can be readily handed over to the police. THREE LEVEL OF MATRIX INCIDENT THREE LEVEL OF MATRIX INCIDENT Give the first verbal warning, If passenger complies with request, there is no further action required by the crewmembers II If the passenger continues to refuse, a flight attendant should give the second verbal warning including Law Statement if necessary.If still persist, flight attendant must notify the flight crew to issue a Final Warning Notice. III If the passenger still continues refusing, or a passenger / crew members were injured or had received threats or serious injury, then the restraint kit must be used and / or if it should be considered to make an emergency landing or diversion routes. A Sample of Law Statement for Disruptive Passenger card and Final Warning Notice is provided in SEP Manual Appendix.8.A and Appendix 0.A. 2.2.6. POST FLIGHT OM Part A 8.2.2.10. DISORDERLY PASSENGERS a. Following an act of unlawful interference the PIC shall submit, without delay a report to the DGCA. PIC, Purser/FA-1 and any other FA involved will also have to complete a report on Lion Air reporting system (OM Part A, Chapter 11.5). Verify the name and address of the passenger engaging in misconduct and any possible witnesses. b. FA needs to be prepared to make a verbal and written statement to the local authorities upon landing. FA will retain a copy of any written report; c. Follow up assistance, such as legal counseling, medical assistance, or personnel counseling will be provided by the FA department or other appropriate departments; d. Company must within five days after the incident; report to the DGCA the refusal of any person appears to be intoxicated to board or of any disturbance. Disorderly passengers should not be accepted on board at the discretion of the Pilot in Command. 2.2.7. LANDING AT OUT STATIONS a. If the aircraft lands at an out station with an unruly or disruptive passenger on board, a report should be made to Air Traffic Control (ATC) requesting police assistance on arrival; b. The PIC and Lion Air station must report has any disembarkation and the reason for it to the appropriate authority in the country of disembarkation and to National Diplomatic or Consular office of the passenger concerned; REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 12 OF 30 c. If the PIC believes that the passenger has committed some serious offences he may deliver him to the police or immigration officer at the out station. The PIC must give notice of the proposed delivery and of the reason for it; d. A complete report of the incident must be filed, and counter signed by PIC. 2.2.8. INCIDENT REPORT Incident report should be completed immediately after an incident or as soon thereafter as reasonably possible. The report should include: a. Staff/Crew name, address, and telephone number; b. Trip routing and flight number; c. Nature of problem; d. Passengers name, seat number, destination, nationality, physical description; e. Incident date, time and location; f. Witness statements where appropriate. The decision to bring the matter to court is always at the discretion of the Police. The police must decide what to do after considering the evidence. Police authorities cannot be compelled by Lion Air to prosecute. 2.2.9. GIVING EVIDENCE IN COURT Crewmembers and ground staff may need to give evidence in court. This might involve returning to the country where the passenger is being tried to give evidence to the local court. Lion Air will: a. Give staff all necessary support required for them to give evidence in court; and b. Treat attendance at court as duty time and travel to court as a duty trip. 2.2.10. COMPENSATION In some jurisdiction it may be possible for staff to obtain financial compensation from the passenger where crewmembers or ground staff have been assaulted or injured. Lion Air will support and assist crewmembers and ground staff in obtaining such compensation where it is appropriate. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES HANDLING OF UNRULY/DISRUPTIVE PASSENGER SEP.02.02 PAGE 13 OF 30 2.2.11. FLOW CHART HANDLING UNRULY/DISRUPTIVE PASSENGERS REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES CARRIAGE OF FIREARMS OR WEAPONS SEP.02.04 PAGE 14 OF 30 2.3. ACTION BY CABIN CREW ON RECEIPT OF CATERING ITEMS TO THE AIRCRAFT a. Check the completeness and suitability of: Seal and trolley serial number (if using trolley) Number of trolleys (if using trolley) Flight number and date; and The content of trolley / container b. Signing documents for the delivery of catering, stores, supplies good, and merchandise after being inspected. c. If there is any deficiencies regard catering, stores, supplies goods and merchandise must be refused by the cabin crew. d. Report to security if there is any suspicion that the cart has been subject to any form of interference as a further inspection will be required; e. Complete a voyage report of any breach, for the attention of Security and Catering Management; f. REV : 0 Issued : 6 Challenge and Report to security if there are unauthorized staff/persons who takes valuable items of catering supplies. Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES ACTION BY CABIN CREW ON RECEIPT OF CATERING ITEMS TO THE AIRCRAFT SEP.02.03 PAGE 15 OF 30 2.4. CARRIAGE OF FIREARMS OR WEAPONS Refer to OM-A 9.8 REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES BOMB THREAT SEP.02.05 PAGE 16 OF 30 2.5. BOMB THREAT The procedures for Bomb Threat are detailed in the LION AIR Aircraft Operator Security Program (AOSP) manual. Bomb threat is a communicated threat, anonymous or otherwise, which suggests, or infers, whether true or false that the safety of an aircraft in flight or on the ground, or any airport or civil aviation facility or any person may be in danger from an explosive or other item or device. Historically, the majority of bomb threat calls have proved to be a hoax, the main intention of such call being to disrupt. When such a warning is discovered, the PIC will evaluate its seriousness. Threats should be handled quietly, efficiently and with discretion to avoid creating alarm. 2.5.1. BOMB WARNING CLASSIFICATIONS Bomb warnings are classified into three categories. A clear logical assessment must be made on the evidence available before deciding whether a bomb warning. Green (vague): A warning that may not identify a target or specific group of targets, or which Otherwise lacks credibility. Such a warning does not justify extra precautions. Yellow (Non Specific): A warning that can be related to one or more targets but where there is a doubt about its credibility or about the effectiveness of the existing countermeasures. Such a warning may involve danger and may require additional precautionary measures. Red (Specific): A specific warning where the threat is of a nature which permits identification of a specific target, or where the caller has positively identified himself or the organization involved and is judged to be credible. Such a warning is likely to involve danger to people or airport activities and therefore merits specific countermeasures. OCC will contact the threat assessor who will categorize each bomb threat and issue the threat classification and will communicated to station manager concerns by the fastest means available. REV : 0 Issued : 6 Date : 29 March 2022 AVIATION SECURITY PROCEDURES BOMB THREAT SEP.02.05 SAFETY EMERGENCY PROCEDURES MANUAL PAGE 17 OF 30 REV : 2 Issued : 6 Date : 01 September 2023 2.5.2. SECURITY GUIDANCE ON HANDLING COMMUNICATION OF “FALSE INFORMATION” DURING BOARDING PROCESS (ON BOARD THE AIRCRAFT) 1. If any person and/or legal entity reports the presence of bombs and/or explosives on board an aircraft, the crewmember who receives the information must confirm the truth of the report by confirming/ asking to the information provider for three times. ACTION BY REMARK FA Ask for confirmation clearly and firmly to the related passenger statement Example: “Sir/Madam, could you please repeat your statement? Bapak/Ibu apakah boleh diulangi kembali pernyataannya? Due to some language accent, pronounciation might be not clear. (e.g “Drone” might be heard “Bomb”) If misheard is occur and the passenger’s statement is different, no further action needed FA shall undertake step 1 with this following condition : If the passenger’s confirmation is still mention the “bomb” word or “the item that could endanger security of the flight” Step 1 : Demand confirmation from the passenger regarding his/her statement relating to the presiceness presence of bomb or any item that would endangering the security of the flight. Example: “Sir/Madam, are you sure with what you just told?” “Bapak/Ibu, apakah anda yakin dengan apa yang anda ucapkan?” Without mention the “bomb” word or “the item that could endanger security of the flight” FA must ask confirmation clearly and firmly. In this step, FA ask passengers (at least 1 Passenger) to be a witness FA shall undertake step 2 with this following condition : If the passenger’s confirmation is still mention the “bomb” word or “the item that could endanger security of the flight” If joke is confirmed by the passenger, FA shall ask passenger to show his/her boarding pass. FA shall report Purser / FA-1 Purser / FA-1 report to Pilot in Command Proceed to step 4 AVIATION SECURITY PROCEDURES BOMB THREAT SEP.02.05 SAFETY EMERGENCY PROCEDURES MANUAL PAGE 18 OF 30 REV : 2 Issued : 6 Date : 01 September 2023 Step 2: Demand another confirmation from the passengers for the second time Example: “Sir/Madam, for the second time, are you sure with what you just told?” “Bapak/Ibu, untuk kedua kalinya, apakah anda yakin dengan apa yang anda ucapkan?” FA shall undertake step 3 with this following condition : If the passenger’s confirmation is still mention the “bomb” word or “the item that could endanger security of the flight” If joke is confirmed by the passenger, FA shall ask passenger to show his/her boarding pass. FA shall report Purser / FA-1 Purser / FA-1 report to Pilot in Command Proceed to step 4 FA Step 3: Demand another confirmation from the passengers for the third time, and explain to the passenger the regulation and law consequences that he/she will be faced Example: “Sir/Madam, for the third time, are you sure with what you just told?, you have been disturbing and violating regulations as set in Act Aviation law No.1 Year 2009 “Bapak/Ibu, untuk ketiga kalinya, apakah anda yakin dengan apa yang anda ucapkan?, anda telah mengganggu ketertiban dan tata tertib dalam penerbangan sebagaimana diatur pada UU Penerbangan RI Nomor 1 Tahun 2009. FA shall undertake step 4 with these following condition : If the passenger’s confirmation is still mention the “bomb” word or “the item that could endanger security of the flight” If joke is confirmed by the passenger FA shall ask passenger to show his/her boarding pass. FA shall report Purser / FA-1 Purser / FA-1 report to Pilot in Command Proceed to step 4 FA Step 4: Notify Pilot in Command, Purser / FA-1 FA shall notify the detail of occurrence to the Pilot in Command, so the Pilot in Command could decide what further action should be taken. The following information is provided by FA to Pilot in Command: 1. The confirmation that had been carried out by FA, as well as the detail response of the passenger in question, 2. The location of incident or location where the passenger imparted his/her statement 3. Passenger Information including Boarding pass SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES BOMB THREAT SEP.02.05 PAGE 19 OF 30 ID Card / Passport Passenger manifest Passenger’s cabin baggage If possible Pictures of passenger (suspect). Airway bill and Cargo manifest (if available) 2. Crewmember shall coordinate with Aviation Security (AVSEC) Personnel in order to off-load the related passenger and all his belonging from the aircraft. 3. All passengers and baggage must be off-loaded from the aircraft for a security search which must be carried out if: a. The results of confirmation by the crewmember after the third time confirming/asking to the passenger, the passengers still answered that the goods/ items conveyed by the passengers contained bombs or explosives; or b. The results of re-screening of the goods/items submitted by the passenger proved to have contained bombs or explosives. 4. All passengers and baggage do not have to be off- loaded from the aircraft for a security search which does not have to be carried out if: a. The results of confirmation by the crewmember for the third time or less than three times, the passenger has answered that the related item/item does not contain a bomb or explosives; And b. The results of the re- screening of the goods/items submitted by the passenger did not prove that there were any bombs or explosives. 5. The PIC must be informed the result by Aviation Security personnel. 2.5.3. ACTION TO BE TAKEN WHEN THE AIRCRAFT IS ON THE GROUND When a bomb warning is associated with an aircraft on the ground, and once the warning has been assessed, the following actions should be considered by the staff concerned (and, where appropriate, the PIC of the aircraft) in consultation with airport authorities: a. b. c. d. e. f. Keep calm and do not panic Disembark passengers as fast as practicable and crew by steps or jetties. Escape slides should only be used in extreme emergencies or when steps are not available and hand baggage should be left. Air Crew and passenger should take all hand baggage in when the suspect device was not found, include the Captain luggage. After consultation with the lion Air Station Manager and Senior Crew Members should decide otherwise. Under no circumstances should hand baggage be removed when escape slides are used. Evacuate passenger immediately and orderly to the designated place. Assemble passenger at one place, up-wind and at least 100 meters from the aircraft and keep them under control. Require the passengers to identify their baggage, which may then be screened or searched before it is re- loaded. Check the integrity of catering supplies. REV : 2 Issued : 6 Date : 01 September 2023 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES BOMB THREAT SEP.02.05 PAGE 20 OF 30 2.5.4. ACTION TO BE TAKEN WHEN THE AIRCRAFT IS IN – FLIGHT When a bomb warning is associated with an aircraft in flight, and once the warning has been assessed, aircraft security searches shall be carried out on board the aircraft in the event of a bomb threat. 1. Keep calm and do not panic; 2. An announcement to the passengers should be made by the PIC: “May I please have your attention, we have received a warning that a device has been placed onboard this aircraft. We considering this warning to be a hoax, however as your safety is primary importance we must take such warning seriously. In the meantime the cabin crew will be carrying out preliminary search and I would be grateful for your cooperation”. 3. Flight Crew coordinating with station Manager/ appointed Deputy using the Company Chanel and/or any other communication means; 4. Do the aircraft check by Flight Crew for the flight deck area and Flight Attendants for the cabin area using the Aircraft Security Check / Search, a sample for the Aircraft Security Check / Search is provided in Appendix 4.A. 5. Notice to passengers should be pilot considerations, Inform the passengers carefully, keep them calm, ask them to recognize and hold their cabin baggage, so it easier for Flight Attendants to check the overhead bins; 6. Evaluation of possible effects of pressurization or pressure equalization; 7. If a suspicious item is discovered onboard, it should not to be moved, touched or opened; 8. The flight attendant who get first information or find the suspicious items immediately report to the Purser/FA1 or flight crew; 9. The related other crew will reseat passengers to the safe area, if possible and instructed to keep their heads below the tops of the seatback; 10. Instructed to fasten their seat belt; 11. Portable oxygen bottles, first aid kit and alcohol bottles should be removed from the vicinity; 12. Be ready for firefighting procedures; 13. Keep informs the situation to the Flight Crew; 14. Using the following recommended safety procedure on Suspect Device on board. IF AN IMMEDIATE LANDING CAN BE MADE Announcement should be made by flight crew to the passengers follow by brief description: “I am therefore making arrangements to land as soon as possible”. Cabin crew shall take the following steps : If location and conditions of the explosives are known, - Suspect item shall be left in place. - - - - - - Allow no one to touch the suspect device. Stabilize it in the position found so that it will not be able to move during descent and landing. Cover the items with soft and/or wet materials (blanket, jacket, pillow etc.) Disconnect non-essential power in the areas near the bomb, Move passengers as far away from the device as possible. Flight Attendant who have position close to the suspicious item, then have to move to safe area. IF AN IMMEDIATE LANDING CAN NOT BE MADE Flight crew should take the following steps: If location and conditions of the explosives are known: - Contact Local authority through Air Traffic Control or company operations to get expert advice regarding the suspect device and authorization for route deviation as appropriate, - - - - Check passengers for Bomb Disposal (BD) or Explosive Ordnance Disposal (EOD), Lowering the aircraft altitude (to MSA), Maintaining cabin altitude, Maintain the cabin temperature at the same level, REV : 2 Issued : 6 Date : 01 September 2023 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES BOMB THREAT SEP.02.05 PAGE 21 OF 30 - - - - When within landing range of a suitable airport, reduce speed and put the aircraft in landing configuration. Lower some degree of flap and the landing gear to minimize structural load on the airframe should the device detonate, When possible turn off electric power in areas near the device, Aircraft directed to aircraft isolated parking position, Follow guidelines on the ground. Cabin crew should take the following steps after coordinated with the Flight Crew: - Move passengers away from the area of the location, - - - - - - - - - - - - - 2.5.5. Suspect not be opened, Check to ensure that it is free to move, Clear a route from the device to the Least Risk Bomb Location Compile hard luggage, soak blankets and place them at LRBL at least 25 cm; Moving carefully the explosive device and put on them after getting permission from the PIC, Cover the suspected item with plastic bag (such as disposal bag) Compile soak blanket, pillows, clothing and seat cushions with water and place them on the such explosive device (in order to reduce the power of explosion and fire), Move all personnel as far as possible from the Least Risk Bomb Location (LRBL), Instructed to fasten their seat belt, Keep their heads below the tops of the seat backs, Land the aircraft at nearest and suitable airport, When landing, aircraft directed by ATC to isolated aircraft parking position Disembark passenger and crew by escape slide and without their cabin baggage,evacuate the passenger and crew as soon as possible avoiding exits near the LRBL to reduce personnel exposure time with minimum distance 100 m. THE LEAST RISK BOMB LOCATION (LRBL) According to experience, explosive placed or brought onboard an aircraft are fitted with “TIME “or “ALTITUDE” fuses. For that reason a suspicion object or package considered to be an ‘explosive’, should be moved to the least risk bomb location in the aircraft, where in case of detonation, ‘least’ damage to aircraft structure and system is expected. Note: The positioning of bomb on CENTRE of door will minimize risk of floor structure damage High Bomb Hazard Areas are usually in or near the cockpit, fuel tanks and critical control components and in the area between the main plane and horizontal stabilizer spar where the greatest in-flight structural loads are carried. If the suspect object or package is located in a ‘High Hazard’ area, it is prudent to relocate it to the ‘Low Hazard’ area. NO AIRCRAFT TYPE LEAST RISK BOMB LOCATION 1 B-737 2 A-330 Aft Right Rear Service Door Aft Right Rear Service Door Note: The positioning of bomb on CENTRE of door will minimize risk of floor structure damage Preparing the LRBL : Select lever/slide to MANUAL/DISARMED mode; Move passengers 3 rows away from the door; Remove safety equipment from the area; REV : 0 Issued : 6 Date : 29 March 2022 AVIATION SECURITY PROCEDURES BOMB THREAT SEP.02.05 SAFETY EMERGENCY PROCEDURES MANUAL PAGE 22 OF 30 REV : 2 Issued : 6 Date : 01 September 2023 Cover the items with soft materials : blanket, jacket, pillow, seat cushion, etc. (if available) to build a level platform up to window height; Be ready for fire fighting procedures; Keep informs the situation to the Flight Crew; Prepare the emergency landing procedures if required; After landing, prepare to expedite deplaning at Flight Crew‘s direction; The Flight Crew will determine and advice the time and manner of deplaning; For more explanation placement for the suspected item see in the picture bellow. 2.5.6. PASSENGERS’ SAFETY PRIOR TO LANDING All Passengers must keep their heads behind the backrests for protection. Passengers seated closed to where the object is placed must protect their heads with pillows or blankets (if available) and must assume BRACE position. Passengers must be told to remain seated until aircraft comes to a complete stop, and to await further instructions for an orderly disembarkation or evacuation. Seat Cushions, Clothing, Luggage, Pillows, Blanket, ETC SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AIRCRAFT HIJACKING SEP.02.06 PAGE 23 OF 30 2.6. AIRCRAFT HIJACKING The procedures for Aircraft Hijacking are detailed in the LION AIR Aircraft Operator Security Program (AOSP) manual. Hijacking is defined as an incident whereby an authorized person or person unlawfully seize command of an aircraft either on ground or in air. 2.6.1. TYPE OF HIJACKING Hijackers fall into 5 (five) basic categories: criminals, politics, mental depression, terrorist and Refugees have carried out the highest percentage of hijacks, but it is the politically motivated terrorist who poses the most serious problems. 1) Crime A person or group of people commits crime for the benefit of their own. Usually the hijacker demands is having money, a better life etc. It has no relation with politics. 2) Politics A person or group of people commit because of Political reason. Usually they hijack airplane to free detainees of political agitation. 3) Mental Depression A person or group of people commits crime because of mental disorder. Usually they hijack airplane because of family is uncertain unclear. 4) Terrorist A person or group of people commits because of political reason. Usually they hijack airplane to free the detains of political agitation. Politically motivated terrorists are usually highly, professional but can also be fanatical and prepared to kill. And if needs be to die, for their cause. They pose the serious problem to the authorities and an understanding of the manner in which they planned and carry out their hijack operations is essential. 5) Refugees The most common types of hijacker, the refugees, are usually amateurs, who see the aircraft as a means of crossing frontiers. They may act as individual, in a small group or as whole families. Refugees value their own lives and those of others, so they are unlikely to be violent, but many will desperate and frightened and should not be pressed too hard. They are likely to be armed with hoax weapons but many have resorted to the use of patrol, little realizing the potential lethal effect of their actions. The demands of refugees are normally for diversion to the country of their choice. Whatever the reasons are, hijack airplane is an airplane distress. Because of those reasons, the role of aircrew is very important. Coordination among the crewmembers as a Team Work will determine the result of hijacking. All decisions taken by the PIC should be based on the situation and the PIC must put the passenger’s safety, crew airplane in the first priority. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AIRCRAFT HIJACKING SEP.02.06 PAGE 24 OF 30 2.6.2. COPE AND SURVIVE As other in flight emergencies, is the best control all crewmembers have to keep alert and report unusual things right away. When threatening situation raises, act promptly and positively. Cabin Crew are usually the first to deal with a hijacker. 2.6.3. GUIDELINES FOR ASSIST IN HANDLING A HIJACKER. REV : 0 Issued : 6 Usually Cabin Crew are the first to deal with the hijackers. The first and foremost rules are: REMAIN CALM, KEEP SAFE DISTANCE. BE READY TO FIGHT FIRE. The Critical phase of hijacking is: The over period usually 15 – 45 minutes ABC Concept of Hijacking Basic Concept: A. Aggression: How to control the aggression? − Keep it off the plane Every opened exit must be guarded / watched by Flight Attendant while on The ground, As soon as the danger arises, close the door / exit. − Keep it off the cockpit Lock the cockpit door at all-time except for crew communication, if necessary Use interphones. Try to delay the hijacker’s demand to enter the cockpit. If possible keep them As far as possible from the cockpit. − Kept it on ground. If hijacking occurs during flight, cockpit crew try to land at the nearest airport for any reason (fuel, weather, technical etc. but make sure that the hijackers are not familiar with the flight techniques), if it happens on ground try to delay the flight. Keep it off the cockpit B. Behavior: Self Control How to behave? a. Self-Control Keep calm/Passive control. Don’t try to attack the hijacker. Act non-threatening manner. Eat, rest and exercise for your strength. Protect yourselves. Be persuasive to stay alive. Maintain your personal job. Delayed is paramount tactics to make hijacker stress, fatigue, etc. Do not argue among the crewmember especially in front of the hijackers. b. Passenger Control Remain the passenger not to talk anything, which may cause worst condition. Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AIRCRAFT HIJACKING SEP.02.06 PAGE 25 OF 30 Ask them not be a hero/trust the law. Give them activities to keep calmness. Extra care the sick / disable person; try to assure the hijackers that this person may cause other difficulties. It is better to release them. Provide food drink but not alcoholic. c. Hijacker Control Passenger Control Gather and pass information about the hijacker. Reason carefully to the hijacker. Put hijacker selects liaison initially. Calm and reduce hijacker anxiety. Do not challenge hijacker power. Use eye contact without staring, give body space. If possible ask them to sit together and you sit in the aisle side. Give them foods and drinks; do not give coffee or alcoholic. Explain your action and do not make sudden movement. Try to get them agree to release passengers since they may create more problem. Anyway hijackers are human beings, try to delay the demand and be alert. If release is offered take it, if escape is possible. C. Communications - With the hijackers Make social conversation. Inform the hijacker that you have to do the procedures (e.g. check the cabin, serve food and drinks, check the lavatory etc. frequently) Be a good listener and without interrupting. Try to get someone who can talk in the hijacker’s language, if you cannot talk in his or her language. Learn and confirm number of hijackers and type of weapons used by the hijacker. Gather information as much as possible; Name and address, seat location, ticket etc., physical descriptions, nationality, sex, age, clothing, language and motive / demand of the hijackers. - With Crew Member With Ground Staff All crewmembers should be briefed on the situation and advice to cooperate with the hijackers. Communicate openly rather than covertly. Use cockpit / cabin interphone when possible. - With Passengers Keep informs of non-strategic information. Keep the passengers as quiet and comfortable as possible. Tell passengers to inform their movement. Assist or give special attention to the old, sick and mother with small children. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AIRCRAFT HIJACKING SEP.02.06 PAGE 26 OF 30 Statements will have to taken so that legal action can be pursued. It is imperative not to give any information, which will help Hijackers in the future. Passenger threats to seize aircraft in-flight if a passenger makes a threat or statement which is considered as a threat, to hijack the airplane but does not make an overt attempt to take over the flight, the Flight Attendant shall report the incident to the in flight Security Coordinator immediately. The Captain will notify Dispatch and the destination station that will make necessary arrangements for handling the threat upon landing. Unlawful seizure of Lion Air’s aircraft and aircraft is considered “Hijacked” when the aircraft is diverted to an airport, is forced to deviate from its normal route of flight, or forced to proceed under abnormal procedures through threats or harm to the flight crew and/or passengers by an individual aboard the aircraft. A Flight Attendant is usually the first person who is aware of the hijacker. Hijackers often threaten to cause bodily harm by passing a note to a Flight Attendant or through direct verbal encounter. The hijacker will probably demand to be taken to the cockpit. Any hijacking event is unique in its circumstance and requires quick response by crewmembers and ground support personnel to appropriately handle the situation. As in any emergency, the Captain must be judgment and experience to bring about a successful and safe resolution of the threat. The efforts of the Captain will be augmented by a team of support personnel on the ground comprised of Flight Operations officials, Supervisors, Company executives, and Law enforcement authorities. Hijacking involving the use of volatile mixtures, such as gasoline, poses a threat of flash ignition and explosion causing possible structural or systems failure as well as casualties. To reduce or eliminate the possibility of such an occurrence, these emergency procedures must be followed: a. In the event of fire, Report Flight Crew immediately and do action ref. to Fire Procedure; b. The cockpit door will remain close to protect the flight crew from the effects of a flash fire and to reduce the chance of gasoline vapor feting into the cockpit where may sources of ignition are present; c. In the event that a volatile liquid has been poured onto passenger seats, wet blankets should be placed over the affected area to prevent the spread of gaseous vapors and decrease chance of ignition; d. In the event a fire has already started airflow will keep to a minimum to starve the fire of air as much as possible. All crew members shall be alerted to handle a fire to keep it under control. 2.6.4. BOMB IN HAND OF HIJACKER a. Avoid his admittance to the cockpit; b. Keep calm, try to talk him out of whatever his plans may be; c. Try to get information about the device he is carrying; It may perhaps be difficult to detonate or it may even turn out to be a fake. If e.g. he would be carrying a hand grenade with the safety pin, still folded back, you know it is not ready to be fired instantly; d. Identification/intent of hijacker If possible, Flight Attendant should try to identify the hijacker by name, and relay purpose of the hijacking, and any behavioral observations to ground personnel for later identification. For example, did the hijacker kidnap a specific person? e. Retention of information all crewmembers and passengers who may have spoken with the hijacker in-flight should try to remember the details of the conversations, as they may be useful to authorities later; f. Information to passengers as is the case of all emergencies, if possible, the passengers should be advised of the situation and requested to remain calm and to cooperate to the best of their ability. If the hijacker does not speak or understand English, solicit other crewmembers or passengers who may speak a language which the hijacker may understand. The selected person should be careful to present to hijacker only information that is appropriate. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AIRCRAFT HIJACKING SEP.02.06 PAGE 27 OF 30 2.6.5. 2.6.5.1. COMMON STRATEGY TACTICS (FLIGHT ATTENDANT) PRE-FLIGHT SECURITY PROCEDURES a. All crewmember baggage must be inspected prior to boarding the aircraft; b. Aircraft cabin will be checked to ensure suspicious items are not aboard; c. If there is unattended baggage/item found during cabin check, Purser/FA-1 shall immediate report to PIC and Ground Security to take further action required; d. Flight Attendants must be alert during boarding for unusual activity; e. The Purser/FA-1 will inform the Captain of armed individuals aboard the aircraft; f. The Captain will coordinate cockpit signals to be used. 2.6.5.2. IN-FLIGHT HIJACKING TACTICS a. Stay calm and try little by little to get the hijacker's behavior back to normal. Be yourself as much as possible, but do try to have as much genuine sympathy with him as possible. This sounds somewhat unnatural, but it helps. Avoid an obviously forced attitude; it is then better to pass it to another b. One Flight Attendant should deal with hijacker (preferably a person who has established a good rapport) Do not all talk to him, but leave this to only one of you. Calm him down. Do not say, “This will get you nowhere”, or “You will be sorry one day”. Better say things like “What are you so upset about” or “How interesting to be in a situation like this”. c. Hijackers should be assured that crew will cooperate with whatever their demands and try to convince the hijacker that he can reach his goal through you, that you understand him and that you want to help him. Talk about the weather, his family, his hobbies, anything to take his mind of his goal. d. Gaps in conversation are not bad. Let him search for words. Do not flood him with all kinds of things at the same time. Do not correct him and do not interrupt. Show fascination or surprise. Make him see you as an ally. e. No quick or unexpected movements or actions. If you know that something unexpected is going to happen, tell him beforehand (e.g. warning signals, attendant call). f. The Captain must be informed of the situation immediately (it’s depended on the signal to be used that has been briefed during preflight check). g. If possible, Flight Attendants should observe the hijacker and pass the following information to the cockpit: h. Type of weapons. If explosive, look for three essential elements of a bomb: P : power source I : initiator E : explosive If flammable liquid, look for source of ignition. i. j. Number and location of hijacker (s) (if possible). Hijackers seat numbers, cabin areas Physical description of hijackers. All of the following information has been useful in past hijackings: Name, Address, and Description of the hijacker(s), Weight, Height, Markings, Clothing, Language, Race, Type of weapon, Destination, Special plans or goals, Family member or friends. REV : 0 Issued : 6 Date : 29 March 2022 SAFETY EMERGENCY PROCEDURES MANUAL AVIATION SECURITY PROCEDURES AIRCRAFT HIJACKING SEP.02.06 PAGE 28 OF 30 k. Hijackers demands. As you get information, pass it on to the cockpit, so they can radio it to the hijacking ground control unit. l. Do not give the hijacker any information that could be used against you. m. If the hijacker demands access to the cockpit, try to warn the Flight crew before you enter (it’s depended on the signal to be used that has been briefed during pre-flight check). n. Should a hijacker gain entry to the cockpit, a Flight Attendant should attempt to enter first and get positioned between the hijacker and the Flight crew o. Evaluate armed persons on board – Keep in mind you may take no action without the Captain’s approval – there may be unknown hijackers (“sleepers”) p. Be alert for passengers who want to be “heroes” – do not try to overpower hijacker(s) q. Do not serve alcohol to hijackers or passengers, serve water or other beverages r. Serve from galley and not from carts to avoid blocking aisles s. Attempt to keep hijacker(s) out of cockpit – try tactics to deter t. Always maintain control and be aware of Stockholm syndrome (fear turns to gratitude and gratitude to empathy). You may be able to use Stockholm Syndrome on hijackers – tell them about family, show pictures of children u. Delay – raises frustration level – It is consistently proven to be effective in wearing down hijacker(s) v. When aircraft lands, talk with the hijacker(s) about releasing as many passengers as possible (e.g. children, sickly and old persons, and others) w. Do not attempt to negotiate with hijacker(s) – let experts on the ground negotiate. 2.6.5.3. POST FLIGHT PROCEDURES 1. Cooperate with officials-everyone on the aircraft is suspect due to possible hijacker sleeper (s) 2. If Aircraft lands in foreign country and hijacker(s) talk a having an explosive, search the aircraft prior for departure. Ask to contact company headquarters and Indonesia Goverment. 3. Do not discuss the hijacking with the news media, refer questions to headquarters. 4. Do not discuss common strategy with anyone without an operational need to know. 5. Available to care for the passenger, assemble the passengers in safe at least 500 feet from the airplane. 6. Make sure that all passengers are checked and under control by security guard.