Principles of Marketing - Chapter 16 - Pricing PDF

POM4_C16.qxd 6/20/06 1:26 PM Page 659 Price: value plus a reasonable sum for the wear and tear of conscience in demanding it. AMBROSE PIERCE PART Price...

POM4_C16.qxd 6/20/06 1:26 PM Page 659 Price: value plus a reasonable sum for the wear and tear of conscience in demanding it. AMBROSE PIERCE PART Price six Chapter 16 Pricing IN PART SIX WE COVER an element of the marketing mix that is both easy and expensive to manipulate – price. Price cutting is an easy way to attract customers quickly, but a poor route to long- term market success. The reason is that giving a 10 per cent price cut to a customer can mean taking a 50 per cent cut in profits. The industrialist Philip Armour explained that businesses often resort to price-cutting: ‘Anybody can cut prices, but it takes brains to make a better article.’ Many internal and external pressures influence the price decision, from internal costs to government legislation. The examination of these in Chapter 16 leads to value-based pricing, where a customer’s perception of price, rather than costs, drives price. We then look at pricing strategies under a variety of situations, such as when launching a product, when changing prices and when pricing within a product range. POM4_C16.qxd 6/20/06 1:26 PM Page 660 POM4_C16.qxd 6/20/06 1:26 PM Page 661 Buy sheep, sell deer. ANON Pricing CHAPTER sixteen Chapter objectives After reading this chapter, you should be able to: n Identify and define the internal and external factors affecting pricing decisions. n Contrast general approaches to setting prices. n Describe pricing strategies for imitative and new products and know when to use them. n Explain how pricing is influenced by the product mix and show how companies determine a set of prices that maximises the profits of the total product mix. n Discuss how companies adapt prices to meet different market circumstances and opportunities. n Discuss the key issues relating to initiating and responding to price changes. Mini Contents List n Prelude case – The Oresund Bridge: over or under, down and out, again and again n Introduction n What is price? n Factors to consider when setting prices n Marketing Insights 16.1 – Economic Value Added n General pricing approaches n New-product pricing strategies n Product-mix pricing strategies n Price-adjustment strategies n Marketing Insights 16.2 – Back to the future: pricing on the Web n Price changes n Summary n Concluding concepts 16 – easyJet: easy come, easy go s SOURCE: Iceland Foods Plc. Advertising Archives. POM4_C16.qxd 6/20/06 1:26 PM Page 662 Prelude case The Oresund Bridge: over or under, down and out, again and again MARIA DEL MAR SOUZA FONTAN Embarrassing as they are, the Channel Tunnel’s problems were Aston Business School, UK minor compared with Japan’s recent bridge building. Inaugurated in 1998, the Akashi Kaikyo Bridge is the longest suspension bridge This time it was supposed to be different. Governments have no in the world. It crosses the Akashi Straits and connects the city of problem commissioning grand projects that go under or over the Kobe to Awaji Island, and cost ¥800 billion (A8.5 billion). However, sea, but they do have problems in keeping costs down and getting spectacular as it is to behold, locals and Japanese taxpayers people to use the facility. Within a year of being opened it looked wonder what it is for. Authorities claimed that some 37,000 cars like the Oresund Bridge, which crosses the Oresund Straits would use the bridge each day, although only 100–200 a day ever between Copenhagen in Denmark and Malmö in Sweden, used the ferry between Kobe and Awaji Island. The bridge was to was going the way of similar attempts to join up bits of land. bring all manner of economic opportunities to the residents of There is a pattern in the joining of conspicuous bits of land: Awaji and the equally impoverished island of Shikoku. Although a great aesthetic and engineering success, people still do not 1. The idea is so obvious that people start thinking about joining want to go to Awaji. After an initial burst of enthusiasm, daily them long before the technology. Some designs for an use remains little above the numbers who used the ferry. Oresund Bridge date from 1886 when Napoleon planned to Shortly after opening, it looked like the Oresund bridge-cum- attack Britain using a tunnel under the English Channel. tunnel was going the same way as its predecessors. Not only was 2. Governments take over the prestige project that suffers cost its use far below forecast but also it looked like its use could go overruns. even lower. Novo Nordisk, a Danish drug firm that moved its HQ 3. Too few people use the construction to cover its cost. to Malmö to take advantage of the ‘bridge effect’, urged its Danish staff to limit their trips to Malmö by working more from home. 4. Some form of regular subsidy is sought. Swedish furniture chain IKEA went even further and banned its The poor management structure during employees from using the bridge on company business. They the construction of the Channel Tunnel linking are told to make the crossing using the ferry. The ferry is a lot Some designs for England and France resulted in a two-year delay slower than the bridge but also a lot less expensive. an Oresund Bridge and a cost that reached A11 billion compared The Danish and Swedish governments initiated the Oresund date from 1886 with the originally estimated A4.7 billion. Bridge project in 1991. The aim was to build a fixed link across and Napoleon Forecasts of the level of traffic using the tunnel the Oresund Region, which comprises Zealand, Lolland-Falster planned to attack were too optimistic, resulting in financial and Bornholm, on the Danish side, as well as Scania and Sweden. problems for Eurotunnel, the Channel Tunnel’s The construction of this bridge was to provide stronger and more Britain using a operator. London & Continental, the consortium intense cooperation regarding economy, education, research and tunnel under the awarded the contract to build and operate the culture between the two nations, as well as constituting the link to English Channel. high-speed railway between London and the the European mainland for Sweden. In July 2000, the A1.5 billion Channel Tunnel, was also in trouble, the number bridge-cum-tunnel opened to traffic. The investment was to be of passengers between London, Paris and recouped from the thousands of cars crossing the bridge every Brussels being 50 per cent below forecasts. Eurotunnel is now day. The link is changing local life. More Swedes are visiting the seeking wide-ranging changes to the way the tunnel is funded to cafés and galleries of Copenhagen although Malmö does not overcome ‘fundamental structural problems in the cross-channel seem so attractive to the Danes. rail industry’. Basically, not enough people use the tunnel. Cross- Economic reality is proving to be well short of expectations. channel travel is up but advanced ferries and luxurious ferries are Peaking at 20,000 crossings a day soon after opening, traffic fell biting increasingly into the market and people are increasingly to 6,000. Seventy-five per cent more people cross the straits than using low-cost easyJet and Ryanair. A particular change in the did before the construction but numbers are way below target. market is the number of passengers who fly and then hire a car An advertising campaign aims to attract more people to use the rather than shipping their own. bridge but price seems to be the problem. With many fewer cars 662 POM4_C16.qxd 6/20/06 1:26 PM Page 663 Exhibit 16.1 Oresund Bridge typical pricing (A) Vehicle type Length Basic price 4-trip card 10-trip card Business rate 7,501–10,000 trips (per trip) Motorcycle – 17 34 104 – Private Up to 6 m 32 64 192 12.10 Private Up to 9 m 64 128 192 26.89 Lorries 9 m to 12 m 82.80 – – 38.31 than expected crossing the bridge, the Danish and Swedish Questions governments have to find a route to a better possible return 1. Why do you think the forecasts for national or international on investment, by changing their pricing strategy. prestige projects, including the Anglo-French Concorde, There are currently two types of fares, depending on whether Britain’s Millennium Dome and Humber Bridge, are so far drivers pay at the toll station or whether they sign an agreement off target? Is price the problem? which offers discounts for frequent travellers. Motorists who 2. Since it looks like these prestige projects will never cover cross the bridge only a few times a year will pay ‘the cash price’, their costs, never mind produce a financial return on whilst those who use the bridge regularly will be in position to investment made, what criteria should be used in evaluating benefit considerably from a subscription agreement (Exhibit 16.1). pricing alternatives? Following the tradition when bits of land are attempts to 3. Suggest an alternative pricing schedule for the Oresund overcome ‘fundamental structural problems’ faced by the bridge, Bridge, giving the reasons for your pricing decision. the Danish tax minister is proposing a tax deduction for people to cummute across the bridge in order to encourage greater use.1 663 POM4_C16.qxd 6/20/06 1:26 PM Page 664 Introduction Companies today face a fierce and fast-changing pricing environment. The recent economic downturn has put many companies in a ‘pricing vice’. One analyst sums it up this way: ‘They have virtually no pricing power. It’s impossible to raise prices, and often, the pressure to slash them continues unabated. The pricing pinch is affecting business across the spectrum of manu- facturing and services – everything from chemicals and autos to hoteliers and phone services.’2 It seems that almost every company is slashing prices, and that is hurting their profits. Yet, cutting prices is often not the best answer. Reducing prices unnecessarily can lead to lost profits and damaging price wars. It can signal to customers that price is more important than the brand. Instead, companies should ‘sell value, not price’.3 They should persuade customers that paying a higher price for the company’s brand is justified by the greater value it delivers. Most customers will gladly pay a fair price in exchange for real value. The challenge is to find the price that will let the company make a fair profit by harvesting the customer value it creates. According to one pricing expert, pricing involves ‘harvesting your profit potential’.4 If effective product development, promotion and distribution sow the seeds of business success, effective pricing is the harvest. Firms successful at creating customer value with the other marketing mix activities must still capture some of this value in the prices they earn. Yet, despite its importance, many firms do not handle pricing well. In this chapter, we will focus on the problem of setting prices and the development of pricing strategies and programmes. First, we define price and evaluate the internal and external factors that marketers must consider when setting prices. Next, we examine general pricing approaches. Finally, we address pricing strategies available to marketers – new-product pricing strategies, product mix pricing strategies, price adjustment strategies based on buyer and situational factors, and price reaction strategies. What is price? All products and services have a price, just as they have a value. Many non-profit and all profit- making organisations must also set prices, be they for crossing some water (as in the prelude case) or the price of Madonna’s Brixton Academy comeback celebration-cum-concert tickets for those who cannot get them officially. Pricing is controversial and goes by many names: Price is all around us. You pay rent for your apartment, tuition for your education and a fee to your physician or dentist. The airline, railway, taxi and bus companies charge you a fare; the local utilities call their price a rate; and the local bank charges you interest for the money you borrow... The guest lecturer charges an honorarium to tell you about a government official who took a bribe to help a shady character steal dues collected by a trade association. Clubs or societies to which you belong may make a special assessment to pay unusual expenses. Your regular lawyer may ask for a retainer to cover her services. The ‘price’ of an executive is a salary, the price of a salesperson may be a commission and the price of a worker is a wage. Finally, although economists would disagree, many of us feel that 664 income taxes are the price we pay for the privilege of making money.5 ” POM4_C16.qxd 6/20/06 1:26 PM Page 665 Chapter 16 Pricing In the narrowest sense, price is the amount of money charged for a product or service. Price—The amount of money More broadly, price is the sum of all the values that consumers exchange for the benefits of charged for a product or having or using the product or service. In the past, price has been the major factor affecting service, or the sum of the buyer choice. This is still the case in poorer countries, among less affluent groups and with values that consumers commodity products. However, non-price factors have become more important in buyer- choice behaviour in recent decades. exchange for the benefits of Historically, prices were set by negotiation between buyers and sellers. Through bargaining, having or using the product they would arrive at an acceptable price. Individual buyers paid different prices for the same or service. products, depending on their needs and bargaining skills. By contrast, fixed-price policies – setting one price for all buyers – is a relatively modern idea that evolved with the development of large-scale retailing at the end of the nineteenth century. F.W. Woolworth and other retailers advertised a ‘strictly one-price policy’ because they carried so many items and had so many employees. Now, some 100 years later, the Internet promises to reverse the fixed pricing trend and take us back to an era of dynamic pricing – charging different prices depending on Dynamic pricing—Charging individual customers and situations. The Internet, corporate networks and wireless different prices depending communications are connecting sellers and buyers as never before. Websites such as on individual customers and Compare.Net and PriceScan.com allow buyers to compare products and prices quickly situations. and easily. Online auction sites such as eBay.com and Amazon.com Auctions make it easy for buyers and sellers to negotiate prices on thousands of items – from refurbished computers to antique tin trains. Sites like Priceline even let customers set their own prices. At the same time, new technologies allow sellers to collect detailed data about customers’ buying habits, preferences and even spending limits, so they can tailor their products and prices.6 Price is the only element in the marketing mix that produces revenue; all other elements represent costs. Price is also one of the most flexible elements of the marketing mix. Unlike product features and channel commitments, price can be changed quickly. At the same time, pricing and price competition is the number one problem facing many marketers. Yet, many companies do not handle pricing well. One frequent problem is that companies are too quick to cut prices in order to gain a sale rather than convincing buyers that their products or services are worth a higher price. Other common mistakes are: pricing that is too cost- oriented rather than customer-value oriented; prices that are not revised often enough to reflect market changes; pricing that does not take the rest of the marketing mix into account; and prices that are not varied enough for different products, market segments and buying occasions. Factors to consider when setting prices A company’s pricing decisions are affected both by internal company factors and by external environmental factors (see Figure 16.1).7 Figure 16.1 Factors affecting price decisions 665 POM4_C16.qxd 6/20/06 1:26 PM Page 666 Part 6 Price Internal factors affecting pricing decisions Internal factors affecting pricing include the company’s marketing objectives, marketing-mix strategy, costs and organisation. Marketing objectives Before setting price, the company must decide on its strategy for the product. If the com- pany has selected its target market and positioning carefully, then its marketing-mix strategy, including price, will be fairly straightforward. For example, when Toyota decided to produce its Lexus cars to compete with European luxury cars in the higher-income segment, this required charging a high price. Sleep Inn and Travelodge position themselves as motels that provide economical rooms for budget-minded travellers, a position that requires charging a low price. Thus pricing strategy is largely determined by past decisions on market positioning. At the same time, the company may seek additional objectives. A firm that has clearly defined its objectives will find it easier to set price. Examples of common objectives are survival, current profit maximisation, market-share maximisation and product-quality leadership. Companies set survival as their fundamental objective if they are troubled by too much capacity, heavy competition or changing consumer wants. To keep a factory going, a company may set a low price through periods of low demand, hoping to increase prices when demand Marketing objectives: the price that BMW has set for its new 6 Series Coupé is consistent with its exclusive image and positioning – a car you’ve waited long enough for will not come ‘cheap’. SOURCE: BMW Great Britain. Agency: WCRS 666 POM4_C16.qxd 6/20/06 1:26 PM Page 667 Chapter 16 Pricing recovers. In the public sector, such as with Britain’s Millennium Dome, survival became the issue when government tired of demands for subsidy. In this case, profits are less important than survival. As long as their prices cover variable costs and some fixed costs, they can stay in business.8 However, survival is only a short-term objective. In the long run, the firm must learn how to add value or face extinction. Many companies use current profit maximisation as their pricing goal. They estimate what demand and costs will be at different prices and choose the price that will produce the maximum current profit, cash flow or return on investment. In all cases, the company wants current financial results rather than long-run performance. Other companies want to obtain market-share leadership. They believe that the company with the largest market share will enjoy the lowest costs and highest long-run profit. To become the market-share leader, these firms set prices as low as possible. A variation of this objective is to pursue a specific market-share gain. Say the company wants to increase its market share from 10 per cent to 15 per cent in one year. It will search for the price and marketing programme that will achieve this goal. Digital television transmission is set to make the current analogue television as outdated as 16 mm cine film or vinyl albums. It produces cinema-quality pictures while cramming hundreds of channels through the wavebands needed for a dozen analogue transmissions. Seeing its mould-breaking potential, satellite television company BSkyB was determined to fight for market leadership of digital television transmission. BSkyB’s consortium of BT, HSBC and Matsushita subsidised its TV set-top converters by A1 billion, almost giving them away although they cost over A500 each to produce. ” In pricing its set-top boxes below cost, BSkyB aims to increase its market share and long- term profitability by considering the long-term cash flows that result from the customer’s subscription. In this case the income will come from access charges to BSkyB’s channels. A company might decide that it wants to achieve product-quality leadership. This normally calls for charging a high price to cover such quality and the high cost of R&D: For example, Jaguar’s limited edition XJ220 sold for £400,000 (A600,000) each, but had wealthy customers queuing to buy one. Pitney Bowes pursues a product-quality leadership strategy for its fax equipment. While Sharp, Canon and other competitors fight over the low-price fax machine market with machines selling at around A600, Pitney Bowes targets large corporations with machines selling at about A6,000. As a result, it captured some 45 per cent of the large-corporation fax niche. Less exotically, at the height of the 1990s baked bean price wars, Heinz’s strategy was to set the price at 2p above the price of supermarket own-label baked beans. As retailers slashed prices, so did Heinz. At one point, retailers’ cheapest can of beans cost as little as 3 pence. Heinz realised that this was crazy. So, it decided to price up rather than down. The company invested in the quality of the product; it added ring- pull ends on the cans for easy opening and reinvested in TV advertising. Heinz’s market share went up.9 ” 667 POM4_C16.qxd 6/20/06 1:26 PM Page 668 Part 6 Price A company might also use price to attain other more specific objectives. It can set prices low to prevent competition from entering the market or set prices at competitors’ levels to stabilise the market: Leading UK grocery retailers Sainsbury and Tesco used ‘Essentials’ and ‘Everyday super value range’ campaigns to counter the attack of discounters Aldi and Netto on the UK market. Originally projected to take 20 per cent of the grocery market by 2000, forecasters later predicted the discounters would take only 12 per cent.10 Prices can be set to keep the loyalty and support of resellers or to avoid government intervention. Prices can be reduced temporarily to create excitement for a product or to draw more customers into a retail store. One product may be priced to help the sales of other products in the company’s line. Thus pricing may play an important role in helping to accomplish the company’s objectives at many levels. ” Non-profit and public organisations may adopt a number of other pricing objectives. A university aims for partial cost recovery, knowing that it must rely on private funds or endowments and public grants to cover the remaining costs. A non-profit hospital may aim for full cost recovery in its pricing. A non-profit theatre company may price its productions to fill the maximum number of theatre seats. A social service agency may set a social price geared to the varying income situations of different clients. Marketing-mix strategy Price is only one of the marketing-mix tools that a company uses to achieve its marketing objectives. Price decisions must be coordinated with product design, distribution and promotion decisions to form a consistent and effective marketing programme. Decisions made for other marketing-mix variables may affect pricing decisions. For example, producers using many resellers that are expected to support and promote their products may have to build larger reseller margins into their prices. The decision to position the product on high- performance quality will mean that the seller must charge a higher price to cover higher costs. Companies often make their pricing decisions first and then base other marketing-mix decisions on the prices that they want to charge. Here, price is a crucial product-positioning factor that defines the product’s market, competition and design. The intended price determines what product features can be offered and what production costs can be incurred. Target costing—A technique Many firms support such price-positioning strategies with a technique called target to support pricing decisions, costing, a potent strategic weapon. Target costing reverses the usual process of first designing a new product, determining its cost and then asking ‘Can we sell it for that?’. Instead, it starts which starts with deciding a with a target cost and works back: target cost for a new product and works back to designing the product. When starting up, Swatch surveyed the market and identified an unserved segment of watch buyers who wanted ‘a low-cost fashion accessory that also keeps time’. Armed with this information about market needs, Swatch set out to give consumers the watch they wanted at a price they were willing to pay, and it managed the new product’s costs accordingly. Like most watch buyers, targeted consumers were concerned about precision, reliability and durability. However, they were also concerned about fashion and affordability. 668 POM4_C16.qxd 6/20/06 1:26 PM Page 669 Chapter 16 Pricing Target costing: by managing costs carefully, Swatch was able to create a watch that offered just the right blend of fashion and function at a price consumers were willing to pay. SOURCE: Courtesy of Swatch Ltd. To keep costs down, Swatch designed fashionable simpler watches that con- tained fewer parts and that were constructed from high-tech but less expensive materials. It then developed a revolutionary automated process for mass- producing the new watches and exercised strict cost controls throughout the manufacturing process. By managing costs carefully, Swatch was able to create a watch that offered just the right blend of fashion and function at a price consumers were willing to pay. As a result of its initial major success, consumers have placed increasing value on Swatch products, allowing the company to introduce successively higher-priced designs.11 ” Other companies de-emphasise price and use other marketing-mix tools to create non-price positions. Often, the best strategy is not to charge the lowest price, but rather to differentiate the marketing offer to make it worth a higher price. London’s City Airport and the airlines that fly from there do not compete on price. Instead they offer the retailing, speed of processing and convenience wanted by frequent-flying executives. In this case less means more. City’s compact terminal has no burger bars, no video arcades and no air bridges. 669 POM4_C16.qxd 6/20/06 1:26 PM Page 670 Part 6 Price Gucci’s very strong image and reputation as a prestigious brand mean that customers are willing to pay for the fashion house’s expensive fragrances. SOURCE: Advertising Archives. Surveys show that City Airport’s regular users prefer using the aircraft’s own stairs and braving the English weather rather than wait, hunched under luggage racks while air bridges are connected.12 Thus the marketer must consider the total marketing mix when setting prices. If the product is positioned on non-price factors, then decisions about quality, promotion and ” distribution will strongly affect price. If price is a crucial positioning factor, then price will strongly affect decisions made about the other marketing-mix elements. Even so, marketers should remember that buyers rarely buy on price alone. Instead, they seek product and service offerings that give them the best value in terms of benefits received for the price paid. Costs Costs set the floor for the price that the company can charge for its product. The company wants to charge a price that both covers all its costs for producing, distributing and selling the product, and delivers a fair rate of return for its effort and risk. A company’s costs may be an important element in its pricing strategy. Many companies work to become the ‘low-cost producers’ in their industries. Companies with lower costs can set lower prices that result in greater sales and profits. Fixed costs—Costs that do Types of cost not vary with production or A company’s costs take two forms, fixed and variable. Fixed costs (also known as overheads) sales level. are costs that do not vary with production or sales level. For example, a company must pay 670 POM4_C16.qxd 6/20/06 1:26 PM Page 671 Chapter 16 Pricing Figure 16.2 Cost per unit at different levels of production each month’s bills for rent, heat, interest and executive salaries, whatever the company’s output. In many industries, such as airlines, fixed costs dominate. If an airline has to fly a sector with few passengers on board it can only save on the 15 per cent of its costs accounted for by cabin crew and passenger service. All other costs, including flight crew (7 per cent), fuel (15 per cent) and maintenance (10 per cent), are fixed.13 Variable costs vary directly with the level of production. Each personal computer produced Variable costs—Costs that involves a cost of computer chips, wires, plastic, packaging and other inputs. These costs tend vary directly with the level to be the same for each unit produced, their total varying with the number of units produced. of production. Total costs are the sum of the fixed and variable costs for any given level of production. Management wants to charge a price that will at least cover the total production costs at a Total costs—The sum of the given level of production. The company must watch its costs carefully. If it costs the company fixed and variable costs for more than competitors to produce and sell its product, the company will have to charge a any given level of production. higher price or make less profit, putting it at a competitive disadvantage. Costs at different levels of production To price wisely, management needs to know how its costs vary with different levels of production. For example, consider Roberts, a maker of high-quality radios owned by the Irish domestic appliance company, Glen Dimplex. Glen Dimplex seeks to add new and innovative products to the Roberts range. It builds a plant to produce 1,000 Roberts luxury travel clocks per day. Figure 16.2A shows the typical short-run average cost curve (SRAC). It shows that the cost per clock is high if Roberts’ factory produces only a few per day. But as production moves up to 1,000 clocks per day, average cost falls. This is because fixed costs are spread over more units, with each one bearing a smaller fixed cost. Roberts can try to produce more than 1,000 clocks per day, but average costs will increase because the plant becomes inefficient. Workers have to wait for machines, the machines break down more often and workers get in each other’s way. If Roberts believed it could sell 2,000 clocks a day, it should consider building a larger plant. The plant would use more efficient machinery and work arrangements. Also, the unit cost of producing 2,000 units per day would be lower than the unit cost of producing 1,000 units per day, as shown in the long-run average cost (LRAC) curve (Figure 16.2B). In fact, a 3,000-capacity plant would be even more efficient, according to Figure 16.2B. But a 4,000 daily production plant would be less efficient because of increasing diseconomies of scale – too many workers to manage, paperwork slows things down and so on. Figure 16.2B shows that a 3,000 daily production plant is the best size to build if demand is strong enough to support this level of production. Costs as a function of production experience Suppose Roberts runs a plant that produces 3,000 clocks per day. As Roberts gains experience in producing hand-held clocks, it learns how to do it better. Workers learn short-cuts and become more familiar with their equipment. With practice, the work becomes better 671 POM4_C16.qxd 6/20/06 1:26 PM Page 672 Part 6 Price Figure 16.3 Cost per unit as a function of accumulated production: the experience curve organised and Roberts finds better equipment and production processes. With higher volume, Roberts becomes more efficient and gains economies of scale. As a result, average cost tends to fall with accumulated production experience. This is shown in Figure 16.3.14 Thus the average cost of producing the first 100,000 clocks is a10 per clock. When the company has produced the first 200,000 clocks, the average cost has fallen to a9. After its accumulated production experience doubles again to 400,000, the average cost is a7. This Experience curve (learning drop in the average cost with accumulated production experience is called the experience curve)—The drop in the curve (or learning curve). If a downward-sloping experience curve exists, this is highly significant for the company. average per-unit production Not only will the company’s unit production cost fall; it will fall faster if the company makes cost that comes with accumu- and sells more during a given time period. But the market has to stand ready to buy the lated production experience. higher output. And to take advantage of the experience curve, Roberts must get a large market share early in the product’s life-cycle. This suggests the following pricing strategy. Roberts should price its clocks low; its sales will then increase and its costs will decrease through gaining more experience, and then it can lower its prices further. Some companies have built successful strategies around the experience curve. For example, during the 1980s, Bausch & Lomb consolidated its position in the soft contact lens market by using computerised lens design and steadily expanding its one Soflens plant. As a result, its market share climbed steadily to 65 per cent. Yet a single-minded focus on reducing costs and exploiting the experience curve will not always work. Experience curves became somewhat of a fad during the 1970s and, like many fads, the strategy was sometimes misused. Experience-curve pricing carries some serious risks. The aggressive pricing might give the product a cheap image. The strategy also assumes that competitors are weak and not willing to fight it out by meeting the company’s price cuts. Finally, while the company is building volume under one technology, a competitor may find a lower-cost technology that lets it start at lower prices than the market leader, who still operates on the old experi- ence curve. Organisational considerations Management must decide who within the organisation should set prices. Companies handle pricing in a variety of ways. In small companies, prices are often set by top management rather than by the marketing or sales departments. In large companies, pricing is typically handled by divisional or product line managers. In industrial markets, salespeople may be allowed to negotiate with customers within certain price ranges. Even so, top management sets the pricing objectives and policies, and it often approves the prices proposed by lower- level management or salespeople. In industries in which pricing is a key factor (such as in aerospace, steel and oil), companies will often have a pricing department to set the best prices or help others in setting them. This department reports to the marketing department or top management. Others who have an influence on pricing include sales managers, production managers, finance managers and accountants. 672 POM4_C16.qxd 6/20/06 1:26 PM Page 673 Chapter 16 Pricing External factors affecting pricing decisions Pricing decisions are affected by external factors such as the nature of the market and demand, competition and other environmental elements. The market and demand Whereas costs set the lower limit of prices, the market and demand set the upper limit. Both consumer and industrial buyers balance the price of a product or service against the benefits of owning it. Thus, before setting prices, the marketer must understand the relationship between price and demand for its product. In this section, we explain how the price–demand relationship varies for different types of market and how buyer perceptions of price affect the pricing decision. We then discuss methods for measuring the price–demand relationship. Pricing in different types of market The seller’s pricing freedom varies with different types of market. Economists recognise four types of market, each presenting a different pricing challenge. Under pure competition, the market consists of many buyers and sellers trading in a Pure competition—A market uniform commodity such as wheat, copper or financial securities. No single buyer or seller in which many buyers and has much effect on the going market price. A seller cannot charge more than the going price sellers trade in a uniform because buyers can obtain as much as they need at the going price. Nor would sellers charge commodity – no single buyer less than the market price because they can sell all they want at this price. If price and profits rise, new sellers can easily enter the market. In a purely competitive market, marketing or seller has much effect on research, product development, pricing, advertising and sales promotion play little or the going market price. no role. Thus sellers in these markets do not spend much time on marketing strategy. Under monopolistic competition, the market consists of many buyers and sellers that Monopolistic competition— trade over a range of prices rather than a single market price. A range of prices occurs because A market in which many sellers can differentiate their offers to buyers. Either the physical product can be varied in buyers and sellers trade quality, features or style or the accompanying services can be varied. Each company can create over a range of prices rather a quasi-monopoly for its products because buyers see differences in sellers’ products and will pay different prices for them. Sellers try to develop differentiated offers for different customer than a single market price. segments and, in addition to price, freely use branding, availability, advertising and personal selling to set their offers apart. For example, Ty’s Beanie Babies have cultivated a distinctive appeal that has both stimulated demand and seen the price of some Beanies rocket.15 Under oligopolistic competition, the market consists of a few sellers that are highly Oligopolistic competition— sensitive to each other’s pricing and marketing strategies. The product can be uniform (steel, A market in which there are aluminium) or non-uniform (cars, computers). There are few sellers because it is difficult for a few sellers that are highly new sellers to enter the market. Each seller is alert to competitors’ strategies and moves. If sensitive to each other’s a steel company slashes its price by 10 per cent, buyers will quickly switch to this supplier. The other steel makers must respond by lowering their prices or increasing their services. An pricing and marketing oligopolist is never sure that it will gain anything permanent through a price cut. In contrast, strategies. if an oligopolist raises its price, its competitors might not follow this lead. The oligopolist would then have to retract its price increase or risk losing customers to competitors. In a pure monopoly, the market consists of one seller. The seller may be a government Pure monopoly—A market in monopoly (a postal service), a private regulated monopoly (a power company) or a private which there is a single seller non-regulated monopoly (Microsoft Windows). Pricing is handled differently in each case. – it may be a government A government monopoly can pursue a variety of pricing objectives: set price below cost monopoly, a private regu- because the product is important to buyers who cannot afford to pay full cost; set price either to cover costs or to produce good revenue; or set price quite high to slow down consumption lated monopoly or a private or to protect an inefficient supplier. In a regulated monopoly, the government permits the non-regulated monopoly. company to set rates that will yield a ‘fair return’, one that will let the company maintain and expand its operations as needed. Non-regulated monopolies are free to price at what the 673 POM4_C16.qxd 6/20/06 1:26 PM Page 674 Part 6 Price market will bear. However, they do not always charge the full price for a number of reasons: a desire not to attract competition, a desire to penetrate the market faster with a low price, or a fear of government regulation. Consumer perceptions of price and value In the end, the consumer will decide whether a product’s price is right. When setting prices, the company must consider consumer perceptions of price and how these perceptions affect consumers’ buying decisions. Pricing decisions, like other marketing-mix decisions, must be buyer-oriented. When consumers buy a product, they exchange something of value (the price) to get something of value (the benefits of having or using the product). Effective, buyer-oriented pricing involves understanding how much value consumers place on the benefits they receive from the product and setting a price that fits this value. These benefits can be actual or perceived. For example, calculating the cost of ingredients in a meal at a fancy restaurant is relatively easy. But assigning a value to other satisfactions such as taste, environment, relaxation, conversation and status is very hard. And these values will vary both for different consumers and in different situations. Functional confectionery, such as Clorets or Fisherman’s Friend, offers tangible problem solutions that customers value. These products may cost little more to make than conventional sugar-based confectionery, such as Polo Mints or Rowntree’s Fruit Pastilles, but customers value their physical performance. Makers of these products do not rely on consumers’ perception of their brand’s value, but convey the products on the pack and by promotions. For instance, the flavour, strength and packaging of Hall’s Mentho-Lyptus is fine-tuned for local markets but remains true to its core benefit: throat soothing. ” Thus the company will often find it hard to measure the values that customers will attach to its product. But consumers do use these values to evaluate a product’s price. If customers perceive that the price is greater than the product’s value, they will not buy the product. If consumers perceive that the price is below the product’s value, they will buy it, but the seller loses profit opportunities. Marketers must therefore try to understand the consumer’s reasons for buying the product and set the price according to consumer perceptions of the product’s value. Because consumers vary in the values they assign to different product features, marketers often vary their pricing strategies for different segments. They offer different sets of product features at different prices. For example, Philips offers a250 small 41 cm portable TV models for consumers who want basic sets and a1,200 68 cm 100-Hz Nicam stereo models loaded with features for consumers who want the extras. Analysing the price–demand relationship Each price the company might charge leads to a different level of demand. The relation between the price charged and the resulting demand level is shown in the demand curve in Figure 16.4A. The demand curve shows the number of units that the market will buy in a given time period at different prices that might be charged. In the normal case, demand and price are inversely related: that is, the higher the price, the lower the demand. Thus the company would sell less if it raised its price from P1 to P2. In short, consumers with limited budgets will probably buy less of something if its price is too high. 674 POM4_C16.qxd 6/20/06 1:26 PM Page 675 Chapter 16 Pricing Figure 16.4 Inelastic and elastic demand In the case of prestige goods, the demand curve sometimes slopes upward. Consumers think that higher prices mean more quality. When Gibson Guitars lowered its prices to compete more effectively with Japanese rivals like Yamaha and Ibanez the result was not what they expected. Gibson found that its instruments didn’t sell as well at lower prices. ‘We had an inverse [price–demand relationship]’, noted Gibson’s chief executive officer. ‘The more we charged, the more product we sold.’ Gibson’s slogan promises: ‘The world’s finest musical instruments’. It turns out that low prices simply aren’t consistent with ‘Gibson’s century-old tradition of creating investment-quality instruments that represent the highest standards of imaginative design and masterful craftsmanship’.16 However, even for prestige products, if the price is too high, demand will reduce. Most companies try to measure their demand curves by estimating demand at different prices. The type of market makes a difference. In a monopoly, the demand curve shows ” the total market demand resulting from different prices. If the company faces competition, its demand at different prices will depend on whether competitors’ prices stay constant or change with the company’s own prices. Here, we will assume that competitors’ prices remain constant. Later in this chapter, we will discuss what happens when competitors’ prices change. In measuring the price–demand relationship, the market researcher must not allow other factors affecting demand to vary. For example, if Philips increased its advertising at the same time that it lowered its television prices, we would not know how much of the increased demand was due to the lower prices and how much was due to the increased advertising. The same problem arises if a holiday weekend occurs when the lower price is set – more gift-giving over some holidays causes people to buy more portable televisions. Economists show the impact of non-price factors on demand through shifts in the demand curve rather than movements along it. Price elasticity of demand Marketers also need to know price elasticity – how responsive demand will be to a change Price elasticity—A measure in price. Consider the two demand curves in Figure 16.4. In Figure 16.4A, a price increase of the sensitivity of demand from P1 to P2 leads to a relatively small drop in demand from Q1 to Q 2. In Figure 16.4B, to changes in price. however, a similar price increase leads to a large drop in demand from Q′1 to Q′2. If demand hardly changes with a small change in price, we say the demand is inelastic. If demand changes greatly, we say the demand is elastic. The price elasticity of demand is given by the following formula: 675 POM4_C16.qxd 6/20/06 1:26 PM Page 676 Part 6 Price The demand curve sometimes slopes upward: Gibson was surprised to learn that its high- quality instruments didn’t sell as well at lower prices. SOURCE: Courtesy of Gibson Guitar. % change in quantity demanded Price elasticity of demand = % change in price Suppose demand falls by 10 per cent when a seller raises its price by 2 per cent. Price elasticity of demand is therefore −5 (the minus sign confirms the inverse relation between price and demand) and demand is elastic. If demand falls by 2 per cent with a 2 per cent increase in price, then elasticity is −1. In this case, the seller’s total revenue stays the same: that is, the seller sells fewer items, but at a higher price that preserves the same total revenue. If demand falls by 1 per cent when the price is increased by 2 per cent, then elasticity is − 1/2 and demand is inelastic. The less elastic the demand, the more it pays for the seller to raise the price. What determines the price elasticity of demand? Buyers are less price sensitive when the product they are buying is unique or when it is high in quality, prestige or exclusiveness. They are also less price sensitive when substitute products are hard to find or when they cannot easily compare the quality of substitutes. Finally, buyers are less price sensitive when the total expenditure for a product is low relative to their income or when another party shares the cost.17 If demand is elastic rather than inelastic, sellers will consider lowering their price. A lower price will produce more total revenue. This practice makes sense as long as the extra costs of producing and selling more do not exceed the extra revenue. At the same time, most firms want to avoid pricing that turns their products into commodities. In recent years, forces such as deregulation and the instant price comparisons afforded by the Internet and other technologies have increased consumer price sensitivity, turning products ranging from telephones and computers to new automobiles into commodities in consumers’ eyes. Marketers need to work harder than ever to differentiate their offerings when a dozen competitors are selling virtually the same product at a comparable or lower price. More than ever, companies need to understand the price sensitivity of their customers and prospects and the trade-offs people are willing to make between price and product characteristics. 676 POM4_C16.qxd 6/20/06 1:26 PM Page 677 Chapter 16 Pricing Table 16.1 How discounts Action Regular price 10% discount Percentage change influence sales and profits Sales Price (A) 1.00 0.90 Sales volume 100 105 Sales value (A) 100.00 94.50 (5.5) Cost of goods sold Unit cost (A) 0.50 0.50 Sales (units) 100 105 Cost (A) 50.00 52.50 5.0 Gross profit 50.00 42.00 (16.0) Other trading expenses 40.00 40.00 0.0 Net profit 10.00 2.00 (80.0) Return on sales (%) 10.0 2.1 Price influence on profits Increasing sales volume in items sold is the driving force behind much marketing activity. There are good reasons for this: increased sales show success and a growing company, increased market share shows competitive success and, if sales do not match production, capacity will be underused or customers disappointed. Unfortunately, when price is used to increase sales volume, sales value – the proceeds from sales – may reduce. Sales value and sales volume do not always move hand in hand. A company that increases sales by 5 per cent by cutting prices by 10 per cent increases sales volume but reduces sales value, as the example in Table 16.1 shows. Gross profit is the difference between net proceeds from sales and the cost of goods sold. The costs are the variable costs incurred each time a product is made. They typically include raw materials, labour, energy and so on. The interplay between gross profit and price is dramatic. The once popular idea of ‘everyday low prices’ increased sales volumes and value, but not always by enough to cover lost margins. The example in Table 16.1 shows that the 10 per cent price cut has much more impact on gross profits than do sales. Net profit is the surplus remaining after all costs have been taken. The gross profit shows Net profit—The difference the contribution made to the company by each unit sold, but neglects many other trading between the income from expenses incurred by a company. These included fixed costs like rates and staff, and strategic goods sold and all expenses expenditure like research and development. Interest paid on debts is sometimes not included incurred. because this depends upon the capital structure of the company. The fixed cost means that net profit is more volatile than gross profit (see Table 16.1). This sensitivity encourages companies to convert some of their fixed costs into variable ones: for example, hiring trucks rather than buying them. Return on sales (or margin) measures the ratio of profit to sales: Net profit Return on sales = Sales This is useful in comparing businesses over time. During a four-year period a company may find both sales and net profit increasing, but are profits keeping pace with sales? In Table 16.1 the 10 per cent price promotion gives an increase in sales volume, but a big reduction in return on sales. The interplay between price, sales, profits and investment makes these and other ratios central to marketing decision making and control. Marketing Insights 16.1 introduces Economic Value Added (EVA), a measure that has become increasingly important in recent years. 677 POM4_C16.qxd 6/20/06 1:26 PM Page 678 Part 6 Price 16.1 Economic Value Added Return on capital employed (ROCE) Some companies, such as grocery chains, have low returns on sales but are profitable. They achieve this because the critical measure is return on capital employed. This is the product of return on sales (ROS) and the speed at which assets are turned over (the activity ratio): NP Sales ROCE = ROS × ACTIVITY = × Sales Assets By turning over its assets four times each year, a supermarket can achieve a 20 per cent return on capital employed although its return on sales is only 5 per cent, while an exclusive clothes shop has very high margins but turns its assets over slowly. 5 100 Supermarket ROCE = × = 20 per cent 100 25 40 100 Clothes shop ROCE = × = 13.3 per cent 100 300 These are powerful ratios that can define how a company can do business. Aldi, the German discount grocery chain, succeeds with margins half those of many grocers. Its margins are very low (2–3 per cent), but it keeps its return on capital employed high by high stock turnover and keeping its other assets low. There are two benefits from increasing asset turnover: improved return on capital employed, and reduced fixed costs. The firm that hires trucks rather than buying them reduces its fixed costs and, therefore, its sensitivity to volume changes. Also, by reducing its assets it increases its activity ratio and return on capital employed. Increased asset turnover is one of the direct benefits of just-in-time (JIT) and lean manufacturing. JIT cuts down the assets tied up in stock, and improves quality while lean manufacturing reduces investment in plant. Capital cost covered (C3) Assets cost money and return on capital costs takes that into account. It is a powerful tool because it combines three critical business ratios: C3 = ROS × ACTIVITY × CAPITAL EFFICIENCY NP Sales Assets = × × Sales Assets Cost of capital The cost of capital is the average cost of debt and shareholder equity. For a super- market the figure is 10 per cent per year. With assets of A25 million, the cost of capital is A25m × 0.10 = A2.5m, giving: 678 POM4_C16.qxd 6/20/06 1:26 PM Page 679 Chapter 16 Pricing 5 100 25 NP C3 = 100 × 25 × 2.5 = CC = 2.0...16.1 In other words, the net profit is double the capital cost – the company is healthy. This ratio is more discriminating than the familiar distinction between profit and loss. If the capital cost covered is below zero, a firm is making a loss. A capital cost covered above zero indicates a profit. However, capital cost covered between zero and 1 shows that a firm is in profit but not adding value – its profit does not cover its cost of capital. Economic Value Added (EVA) EVA makes a direct comparison between the cost of capital and net profits. It is a simple idea that has hugely increased the value of companies using it. Many leading companies see EVA as a way of examining the value of their investments and strategy. The supermarket’s EVA is: EVA = Net profit − Cost of capital = 5 − 2.5 = A2.5m Profit, economic value added and capital cost covered are related concepts: profit shows how a company’s trading is going, economic value added shows a company’s wealth creation in monetary terms, while capital cost covered gives the rate of wealth creation. Category C3 EVA NP Economic state I >1 >0 >0 A profitable company which is adding economic value II 0–1 0 A company whose profits do not cover the cost of capital III