Communication Skills PDF

COMMUNICATION SKILLS SESSION#1  COMMUNICATION:  COMMUNICATION SKILLS ARE THOSE SKILLS WHICH ARE NEEDED TO SPEAK AND WRITE PROPERLY.  A PERSON WHO IS ABLE TO SPEAK APPROPRIATELY WHILST MAINTAINING EYE CONTACT WITH THE AUDIENCE, USES VARIED VOCABULARY AND ARTIC...

COMMUNICATION SKILLS SESSION#1  COMMUNICATION:  COMMUNICATION SKILLS ARE THOSE SKILLS WHICH ARE NEEDED TO SPEAK AND WRITE PROPERLY.  A PERSON WHO IS ABLE TO SPEAK APPROPRIATELY WHILST MAINTAINING EYE CONTACT WITH THE AUDIENCE, USES VARIED VOCABULARY AND ARTICULATE SPEECH TO SUIT THE NEED OF THE AUDIENCE IS GENERALLY SAID TO BE AN EFFECTIVE SPEAKER.  SIMILARLY, AN EFFECTIVE WRITER SHOULD BE ABLE TO USE WRITTEN WORDS IN VARIOUS STYLES AND TECHNIQUES TO COMMUNICATE HIS/HER MESSAGE AND IDEAS TO THE READERS. ONE SHOULD HAVE THE ABILITY TO LISTEN CAREFULLY AND WRITE AND SPEAK CLEARLY IN ANY SITUATION. THEREFORE GOOD READING, WRITING, SPEAKING AND LISTENING SKILLS ARE ESSENTIAL FOR EFFECTIVE COMMUNICATION.  INTRODUCTION THE WORD ‘COMMUNICATION’ COMES FROM THE LATIN WORD COMMŪNICĀRE, MEANING ‘TO SHARE’. YOU CAN SEE THAT COMMUNICATION IS THE ‘SHARING’ OF INFORMATION BETWEEN TWO OR MORE INDIVIDUALS OR WITHIN A GROUP TO REACH A COMMON UNDERSTANDING.  EFFECTIVE COMMUNICATION It refers to the right way or style of communication that makes the right impact and delivers the right message across. For example: choosing the right words, maintaining eye contacts with the audience, holding their attention and keeping right body language. COMMUNICATION CYCLE ELEMENTS OF COMMUNICATION CYCLE  Sender  Ideas/information/message  Encoding  Communication Channel  Receiver  Decoding  Feedback  IMPORTANCE OF COMMUNICATION SKILLS GET THE MESSAGE ACROSS CORRECTLY PROFESSIONAL SUCCESS INCREASED PRODUCTIVITY HELP IN PROBLEM SOLVING BETTER PROFESSIONAL IMAGE BETTER NETWORKING AND RELATIONSHIPS  PERSPECTIVES IN COMMUNICATION PERSPECTIVES ARE IDEAS, VIEWS, OR FIXED WAYS OF THINKING. THESE SOMETIMES AFFECT OUR COMMUNICATION. FOR EXAMPLE, IF YOU HAVE A FIXED IDEA THAT YOUR TEACHER OR FATHER IS STRICT, EVEN WHEN THEY ARE BEING FRIENDLY, YOU MAY THINK THEY ARE SCOLDING YOU EVEN THOUGH THEY ARE POLITE. IN THE SAME WAY, OTHERS MAY ALSO HAVE FIXED IDEAS ABOUT YOU, WHICH AFFECT WHATEVER YOU SAY TO THEM.  FACTORS AFFECTING PERSPECTIVES IN COMMUNICATION  LANGUAGE-IN CASE OF USE OF INCORRECT WORDS, UNFAMILIAR LANGUAGE AND LACK OF DETAIL, LANGUAGE CAN ACT AS A BARRIER  VISUAL PERCEPTION-VISUAL PERCEPTION IS THE BRAIN’S ABILITY TO MAKE SENSE OF WHAT WE SEE THROUGH OUR EYES.  PAST EXPERIENCE-LETTING OUR EARLIER EXPERIENCE STOP US FROM UNDERSTANDING OR COMMUNICATING CLEARLY  PREJUDICE-FIXED IDEAS, SUCH AS THINKING “NO ONE IN MY CLASS LIKES ME” MAY STOP A STUDENT FROM COMMUNICATING OPENLY IN THE CLASS.  FEELINGS- OUR FEELINGS AND EMOTIONS, SUCH AS LACK OF INTEREST OR NOT TRUSTING THE OTHER PERSON AFFECT COMMUNICATION  ENVIRONMENT-NOISE OR DISTURBANCE IN THE SURROUNDINGS MAY MAKE COMMUNICATION DIFFICULT.  PERSONAL FACTORS-PERSONAL FACTORS INCLUDE YOUR OWN FEELINGS, HABITS AND WAYS OF THINKING. FOR EXAMPLE, FEAR, AND LOW CONFIDENCE MAY MAKE COMMUNICATION DIFFICULT.  CULTURE- SIGNS’ WHICH HAVE A DIFFERENT MEANING IN DIFFERENT CULTURES, SUCH AS SHOWING A THUMB MAY MEAN ‘GOOD JOB’ DONE FOR SOME PEOPLE BUT MAY BE INSULTING TO OTHERS.  EFFECTIVE COMMUNICATION-7C’S OF COMMUNICATION EFFECTIVE COMMUNICATION CAN HAPPEN IF WE FOLLOW THE BASIC PRINCIPLES OF PROFESSIONAL COMMUNICATION SKILLS. THESE CAN BE ABBREVIATED AS 7 C’S.  7- C’S OF COMMUNICATION 1. CLEAR- THE MESSAGE SHOULD BE CLEAR AND EASILY UNDERSTANDABLE TO THE RECIPIENT. THE PURPOSE OF THE COMMUNICATION SHOULD BE CLEAR TO SENDER THEN ONLY THE RECEIVER WILL BE SURE ABOUT IT. 2. CONCISE- THE MESSAGE SHOULD BE PRECISE AND TO THE POINT. THE SENDER SHOULD AVOID THE LENGTHY SENTENCES AND TRY TO CONVEY THE SUBJECT MATTER IN THE LEAST POSSIBLE WORDS. 3. CONCRETE- THE MESSAGE SHOULD BE CLEAR AND PARTICULARLY SUCH THAT NO ROOM FOR MISINTERPRETATION IS LEFT. 4. CORRECT- THE MESSAGE SHOULD BE CORRECT, I.E. A CORRECT LANGUAGE SHOULD BE USED, AND THE SENDER MUST ENSURE THAT THERE IS NO GRAMMATICAL AND SPELLING MISTAKES. 5. COHERENT- THE MESSAGE SHOULD BE LOGICAL AND CONSISTENT. 6. COMPLETE- THE MESSAGE SHOULD BE COMPLETE, I.E. IT MUST INCLUDE ALL THE RELEVANT INFORMATION AS REQUIRED BY THE INTENDED AUDIENCE. 7. COURTEOUS- THE MESSAGE SHOULD BE RESPECTFUL, FRIENDLY AND HONEST. HE SENDER MUST TAKE INTO CONSIDERATION BOTH THE FEELINGS AND VIEWPOINTS OF THE RECEIVER  WAYS/METHODS OF COMMUNICATION VERBAL NON VERBAL VISUAL