Multicultural Finals Reviewer PDF
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This document appears to be a review material for a multicultural studies course or final exam. It contains information on various topics related to tourism and diversity in the workplace.
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**MULTICULTURAL** **MODULE 7:** **10 WAYS TOURISM PROFESSIONALS SHOULD HANDLE CUSTOMER DIVERSITIES** 1. 2. 3. 4. 5. **ISADORE SHARP** is the founder of Four Seasons Hotels & Resorts, headquartered in Toronto, Canada. **FOUR SEASONS HOTELS AND RESORTS** is a Canadian international luxury...
**MULTICULTURAL** **MODULE 7:** **10 WAYS TOURISM PROFESSIONALS SHOULD HANDLE CUSTOMER DIVERSITIES** 1. 2. 3. 4. 5. **ISADORE SHARP** is the founder of Four Seasons Hotels & Resorts, headquartered in Toronto, Canada. **FOUR SEASONS HOTELS AND RESORTS** is a Canadian international luxury hospitality company with over 100 hotels worldwide, headquartered in Toronto, Canada and founded by Isadore Sharp in 1961. **FOUR SEASONS, THE STORY OF A BUSINESS PHILOSOPHY** is written by Isadore Sharp, published by the Penguin Group, New York, USA in 2009. 6. Golden rule - "do unto others as you world not want others to do unto you" 7. 8. 9. a. Look at the customer in the eye b. Greet the customer not by calling them "sir" or "maam" but by their name c. Thank the customer at the end 10. **MODULE 8** **10 WAYS TOURISM PROFESSIONALS SHOULD HANDLE PEER DIVERSITIES** 1. ALWAYS BE YOURSELF 2. BE A TEAM PLAYER 3. BECOME AN INSPIRATION TO OTHERS 4. ENGAGE YOUR PEERS IN CULTURAL DIVERSITY DISCUSSIONS 5. BECOME A WALKING WIKIPEDIA 6. FIND TIME FOR YOUR PEERS EVEN OUTSIDE OF WORK 7. INCLUDE SHORT THREE-MINUTE DIVERSITY QUOTES 8. 12 MONTHS AROUND THE WORLD 9. BE DISCREET AND SENSITIVE 10. CELEBRATE EACH OTHER'S DIVERSITIES **NOTES:** **COLLOQUIAL LINGO** Referred to as people who are "plastic" **CATHOLIC CHURCH** is the largest Christian church with 1.3 billion baptized Catholics as of 2017 **SULU** is a province in the Philippines that belongs to the Bangsamoro Autonomous Region in Muslim Mindanao **MUSLIM** is a person who follows the practice of Islam **OUR LADY OF PENAFRANCIA** is a wooden statue of the Blessed Virgin Mary, venerated by the people of the Bicol region. It is housed at the Peñafrancia Basilica in Naga City **OUR LADY OF THE MOST HOLY ROSARY OF LAVA NAVAL DE MANILA** is a 400-year old ivory statue of the Blessed Virgin Mary, considered the oldest Marian sculpture in the Philippines. **STO. DOMINGO CHURCH** is in Quezon Avenue in Quezon City is considered to be the biggest Catholic Church in the Philippines **OUR LADY OF THE MOST HOLY ROSARY CHURCH** in Manaoag, Pangasinan, is one of the first churches built by the Dominicans in the Philippines in 1605. **SIARGAO** is an island in Surigao del Norte that is popular for surfing and deep-sea diving **MODULE 9** **5 RULES TO BE GUIDED BY TO MAKE YOUR SUPERIOR FEEL AT EASE WITH YOU:** 1. 2. 3. 4. 5. **MODULE 10** **POEA** Philippine Overseas Employment Administration **OWWA** Overseas Workers Welfare Fund **12- CITY MUSICAL CONCERT TOUR FOR OFW'S** 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. **NOBERTO "BERT" JOYA MARCELO SR.** BERT "TAWA" MARCELO The most popular and most requested host comedian **PORKCHOP DUO** composed of Romeo \"Choppy\" Vargas and Renato \"Porky\" Gomez, were a legendary comedy duo in the Philippines. **DE WALLEN** is the largest red-light district in Amsterdam, Netherlands and a major tourist attraction of the city. **KUMUSTAHAN CONCERT TOUR TRAVELLED TO:** 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. **KUMUSTAHAN CONCERT TOUR PERFORMERS:** 1. 2. 3. 4. 5. 6. 7. 8. 9. **MODULE 11** **5 WAYS TO BECOME A DIVERSITY CHAMPION** 1. 2. 3. 4. 5. **NOTES:** **BAYANIHAN** is a Filipino custom of communal unity, work, and cooperation to achieve a particular goal. **JOLO** is the capital of Sulu Province, Philippines. **PALAWAN** is the largest province in the Philippines and has received many recognitions for its environmental programs. **BATANES** is the smallest province and situated in the northernmost part of the Philippines. **BOHOL** is the 10th largest province island located in the Central Visayas region of the Philippines. **DAPITAN** is the third-class municipality located in Zamboanga del Norte and known for being the place of exile of the Philippines national hero **SULU** is a Philippine province located in the Sulu archipelago and part of the Bangsamoro Autonomous Region. **LUBANG** is the largest island of seven in the Lubang Group of Islands situated in the northwest of Mindoro province. **BASILAN** is the largest island in the northernmost part of Sulu archipelago and a part of the Bangsamoro Autonomous Region. **BALUT** is developing duck embryo, boiled and eaten from the shell **PAGMAMANO** is used as a sign of respect for elders **MODULE 12** Multicultural Diversity in the Workplace for the Tourism Professional, summarize its benefits: 1. 2. 3. 4. 5. **MARTIN LUTHER KING JR.** was an American Christian minister and activist who became the most visible spokesperson and leader of the Civil Rights Movement from 1955 until his assassination in 1968. **VISA** is an American multinational financial services company, headquartered in Foster City, California.