MIS330 Chapters 1-13 Study Questions PDF

MIS330 Final Exam Study Questions Chapter 1 1. Which of the following project roles would identify how technology can improve business processes? *a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Require...

MIS330 Final Exam Study Questions Chapter 1 1. Which of the following project roles would identify how technology can improve business processes? *a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Requirements analyst *2. Which of the following project roles would insure that the system conforms to information systems standards? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager 3. Michaela is a systems analyst who is determining business requirements. What would most likely be the SDLC phase for her? a) Planning *b) Analysis c) Design d) Implementation e) Business requirements are not developed by systems analysts, but by business analysts 4. Chang is working on How will this system work. What SDLC phase is he in? a) Planning b) Analysis *c) Design d) Implementation e) Transition 5. Joan s project is to take a fairly straight-forward manual process and make it an electronic process. This will make the processing more efficient. Which of the following requirements analysis strategies is she using? *a) Business process automation b) Business process improvement c) Business process internalization d) Business process reengineering e) Business process renovation 6. Alice is calculating whether a system will lower costs or increase revenues. What SDLC phase is she in? *a) Planning b) Analysis c) Design d) Implementation 1 MIS330 Final Exam Study Questions e) Evaluation 7. Which phase is generally the longest and most expensive part of the development process? a) Planning b) Analysis c) Design *d) Implementation e) Feasibility 8. Because the cost can be immense, _________ is one of the most critical steps in implementation. a) Documentation b) Coding *c) Testing d) Developing a conversion strategy e) Training 9. Which is an activity the users probably will NOT do on a project? a) Make decisions that influence the project *b) Budget funds for the project c) Perform hands-on activities for the project d) Be assigned specific tasks to perform (with clear deadlines) e) Have some official roles on the project team 10. The type of skill that is common to systems analysts to deal fairly and honestly with other project team members is: a) Technical b) Business c) Analytical d) Interpersonal *e) Ethical 11. The type of skill that is common to systems analysts to understand how IT can be applied to business situations and to ensure that the IT delivers real business value is: a) Technical *b) Business c) Analytical d) Interpersonal e) Ethical 12. Rocky is dealing one-on-one with users and business managers (including some that have little experience with technology). He is demonstrating what system analyst skill? a) Technical b) Business c) Analytical *d) Interpersonal e) Ethical 2 MIS330 Final Exam Study Questions 13. Systems analysis and design projects are highly effective, with less than 3% of all projects cancelled or abandoned. a) TRUE *b) FALSE 14. The key person in the SDLC is the systems analyst who analyzed the business situation, identifies opportunities for improvements and design an information system to implement the improvements. *a) TRUE b) FALSE 15. In SDLC, analysis is generally divided into three steps: understanding the as-is system; developing a cost-benefit analysis; and understanding the technical feasibility. a) TRUE *b) FALSE 16. Determining business requirements is generally done in the planning phase of the SDLC. a) TRUE *b) FALSE 17. The document that describes the business reasons for building a system and the value that the system is expected to provide is called the System Proposal. a) TRUE *b) FALSE 18. If the development team of an organization is not familiar with the technologies that may be used, the project should be cancelled. a) TRUE *b) FALSE 19. User training with a proposed system would fall under intangible costs. *a) TRUE b) FALSE 20. Using net present value in calculating economic feasibility will allow for variations in the time value of money. *a) TRUE b) FALSE 21. To be compatible, all costs and benefits should use the current value of money since variations over time will (a) not affect the return on investment and (b) it is difficult (or impossible) to estimate future value of money. a) TRUE *b) FALSE Chapter 2 3 MIS330 Final Exam Study Questions 1. Which is NOT suggested for IT development projects? a) Projects need to be prioritized b) Projects need to be carefully selected c) Projects need to be carefully managed *d) Projects need to give a positive return on investment within four years e) Projects need to give value to the business 2. Which would generally NOT be taken into consideration for project portfolio management in an organization? a) The number of large projects b) The number of tactical projects c) The number of high risk projects d) The number of strategic projects *e) The number of financially feasible projects 3. What the MAIN difference between systems prototyping and throwaway prototyping? a) Systems prototyping involves users while throwaway prototyping does not b) Throwaway prototyping involves users while systems prototyping does not c) Systems prototyping is a rapid application development methodology; while throwaway prototyping is not *d) Systems prototyping works with users to quickly develop a simplified working version of the proposed system; while throwaway prototyping focuses more on exploring design alternatives e) Throwaway prototyping develops systems that will be use as stop-gap systems and generally for less than six months; while systems prototyping results in systems that will be used extensively for several years. 4. Which of the following methodologies might be most appropriate if you have a system project with: clear requirements; very familiar technologies; not all that complex; reasonably reliable; a very long time schedule, and the schedule visibility is not important? *a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping 5. Which of the following methodologies might be most appropriate if you have a system project with: unclear user requirements; unfamiliar technologies; somewhat complex; needs to be reliable; time is not an issue and the schedule visibility is somewhat important? a) Waterfall b) Parallel c) Iterative d) System prototyping *e) Throwaway prototyping 6. Which of the following methodologies takes the longest to complete all the SDLC steps? *a) Waterfall 4 MIS330 Final Exam Study Questions b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping 7. Bob is selecting a systems analysis and design methodology. What might be the first step? a) Selecting the shortest methodology *b) Researching the organizations standards and policies for approved methodologies c) Interviewing senior management as to their suggestions on methodologies d) Do a quick cost/benefit analysis on which methodology will provide the most benefits at the lowest cost e) Do an analysis on which methodology might lessen or eliminate scope creep 8. A team of developers and customers are in close communication, with frequent communications, simplicity, feedback and courage. This would best describe: a) The parallel development methodology b) The waterfall development methodology c) The iterative development methodology *d) The extreme programming methodology e) The throwaway prototyping methodology 9. Suggestions for motivation might include all of these EXCEPT: a) Setting realistic deadlines *b) Giving all team members the same bonus on a project c) Recognize and reward good efforts d) Reward those with outstanding quality and effort e) Having a good working environment 10. Interpersonal skills for a project manager might be important when: a) Making assignments for a project b) Creating a cost/benefit spreadsheet c) Creating the system proposal *d) Working with a highly controversial project that may have political implications e) Using the V-model variation of the Waterfall Methodology. 11. Extreme programming emphasizes: a) Customer satisfaction b) Teamwork c) Communication as a core value d) Simplicity as a core value *e) All of these 5 MIS330 Final Exam Study Questions 12. The majority of projects taken on by IT departments are not strategic to the business a) TRUE *b) FALSE 13. CIO is an acronym for Chief Information Officer. *a) TRUE b) FALSE 14. A critical success factor for project management is to start with a realistic assessment of the work that needs to be accomplished. *a) TRUE b) FALSE 15. The Iterative approach of the RAD methodology breaks the overall project into a series of release versions. *a) TRUE b) FALSE 16. The Throwaway Prototyping methodology is especially good for exploring design alternatives. *a) TRUE b) FALSE 17. Extreme Programming (XP) stresses customer satisfaction and teamwork. *a) TRUE b) FALSE 18. The science (or art) of project management is setting a schedule and sticking to it no matter what even if that includes working weekends and adding staff to reach the deadline on time. a) TRUE *b) FALSE 19. A classic planning mistake mentioned in the textbook is having an overly optimistic schedule. *a) TRUE b) FALSE 20. A classic planning mistake mentioned in the textbook is motivating employees with financial rewards instead of recognition and genuine thanks. a) TRUE *b) FALSE 6 MIS330 Final Exam Study Questions Chapter 3 1. Which is a true statement about IT projects? *a) Most IT departments face a demand for IT projects that far exceed the ability to do them. b) Project Managers must be certified as PMP (Project Management Professionals) c) Project estimates tend to have a built-in buffer of time d) Project teams of 12 to 15 are generally considered optimum e) The majority of projects taken on by IT departments are not strategic to the business 2. Which of the following might result in version 1; version 2 (etc.) of a system? a) System Prototyping b) Waterfall Development *c) Iterative Development d) System Prototyping e) Parallel Development 3. Throwaway prototyping is BEST characterized as: a) A ‘quick and dirty’ system b) A series of versions *c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing 4. Parallel methodology is BEST characterized as: a) A ‘Quick and Dirty’ system *b) A series of versions c) A method for exploring design alternatives d) A method for stressing customer satisfaction e) More explicit testing 5. Which of the following methodologies might be most appropriate if you have a system project with: somewhat unclear requirements; somewhat unfamiliar technologies; that is complex; reasonably reliable; a short time schedule and high schedule visibility? a) Waterfall b) Parallel *c) Iterative d) System prototyping e) Throwaway prototyping 6. Which of the following methodologies might be most appropriate if you have a system project with: unclear requirements; very familiar technologies; not all that complex; reasonably reliable; a short time schedule and the schedule visibility is somewhat important? a) Waterfall b) Parallel 7 MIS330 Final Exam Study Questions c) Iterative d) System prototyping *e) Agile development 7. Which of the following methodologies takes the longest to complete all the SDLC steps? *a) Waterfall b) Parallel c) Iterative d) System prototyping e) Throwaway prototyping 8. The main difference between the Parallel Development Methodology and the Iterative Development Methodology is that: a) The Parallel Development Methodology will have various releases (like version 1.0; 2.0, etc.) and the Iterative will not b) The Iterative Methodology will break the system project into sub-projects for analysis, design and implementation and then merge them into a final system and the Parallel will not *c) The Parallel Methodology will have subprojects and the Iterative Methodology will have various releases d) The Parallel Methodology will create various models or prototypes with user involvement before setting on design concepts and the Iterative will not e) The Iterative Methodology will create various models or prototypes with user involvement before setting on design concepts and the Parallel Methodology will not 9. A team of developers and customers are in close communication, with frequent communications, simplicity, feedback and courage. This would best describe: a) The parallel development methodology b) The waterfall development methodology c) The iterative development methodology *d) The extreme programming methodology e) The throwaway prototyping methodology 10. TJ is coordinating a project. Which would he probably NOT use to avoid conflicts? *a) Encourage a competitive edge between team members b) Clearly defining plans for the project c) Develop a project charter d) Look at other projects and priorities and see how that might impact the project e) Communicate the business value to the team 11. Which of the following is NOT a classic planning mistake? a) Overly optimistic schedule b) Failing to monitor the schedule c) Failing to update the schedule d) Adding people to a late project *e) Omitting key requirements 8 MIS330 Final Exam Study Questions 12. If the skills required by a project cannot be met by the available project team, which would probably NOT be a reasonable solution? a) Use a consultant b) Use a contract employee *c) Modify the project to use skills inherent on the project team d) Train the project team (or some of the team) on the skills needed e) Mentor a team member (like sending a person to work on a similar project to acquire the necessary skills) 13. Which of the following is not a project characteristic that will affect the methodology selection decision? a) Schedule visibility *b) Creating a cost/benefit spreadsheet c) User requirements clarity d) Complexity of the system e) System reliability 14. Extreme programming emphasizes: a) Customer satisfaction b) Teamwork c) Communication as a core value d) Simplicity as a core value *e) All of these 15. Project Managers must be certified as PMP (Project Management Professionals) a) TRUE *b) FALSE 16. Project estimates tend to have a built-in buffer of time a) TRUE *b) FALSE 17. In most IT departments, the demand for IT projects is generally about the same as the department’s ability to supply them. a) TRUE *b) FALSE 18. The corporate IT department carefully needs to prioritize, select and manage a portfolio of projects. *a) TRUE b) FALSE 9 MIS330 Final Exam Study Questions 19. Throwaway Prototyping balances the benefits of well-thought-out analysis and design phases with the advantages of using prototypes to refine key issues before a system is built. *a) TRUE b) FALSE 20. Agile Development stresses analysis, modeling and documentation over programming. a) TRUE *b) FALSE 21. If you had a project with very clear requirements; familiar technologies; not super complex; reliable; a very long time schedule and where the need for schedule visibility is low – the best methodology might be Extreme programming. a) TRUE *b) FALSE 22. Scope creep happens when new requirements are added to the project after the original project scope was defined. *a) TRUE b) FALSE 23. A classic planning mistake mentioned in the textbook is having an ‘overly optimistic schedule’. *a) TRUE b) FALSE 24. Scrum, XP and Dynamic systems development method (DSDM) are all classified as ‘agile development’ concepts. *a) TRUE b) FALSE 25. Either systems prototyping or throwaway prototyping are generally a good methodology choice when the project has unclear user requirements. *a) TRUE b) FALSE Chapter 4 1. What is probably NOT a part of a use case? a) Name b) Number c) Trigger d) Major inputs *e) Statement of business value 10 MIS330 Final Exam Study Questions 2. Use cases are used to more fully delineate what? a) Resources used in the system b) System boundaries c) System proposals *d) Requirements definition e) Data flows 3. As a last step in building a use case for the study-abroad registration system, Brianna will do what? a) Ask Patrick in the study abroad office to confirm the use case *b) Ask Wendy in the registrar’s office to confirm the use case c) Ask Jonathan, a student who just completed a study-abroad experience, to confirm the use case d) Ask Drew in the students affairs office to confirm the use case e) Ask Taylor, another systems analyst to confirm the use case 4. When developing the major inputs and major outputs for a use case, the analyst and users should consider which of the following? a) Only the common inputs and outputs b) Developing separate use cases for every possible input and every possible output *c) All possible inputs and outputs (even with rare occurrences) d) What triggers these inputs and outputs e) Using activity elimination to see if these inputs and outputs are really needed 5. Some organizations may choose to include additional sections on their use case forms, these may include which of the following? a) Frequency of use b) Alternative paths c) Notes and issues d) Business rules *e) All of these 6. Use cases are the same as process diagrams. a) TRUE *b) FALSE 7. Use cases are diagrams with three components: selection, process, iteration. a) TRUE *b) FALSE 8. Use cases are a type of ‘data-driven modeling’. a) TRUE 11 MIS330 Final Exam Study Questions *b) FALSE 9. A ‘temporal’ trigger might be which of the following: a) A patient calls to make an appointment with a doctor b) The accounting department needs information for a report c) The human resources department needs a tax withholding form to be filled out by a new employee *d) The date changes to the first day of the month e) A new shipping of goods arrives and needs to be added to the inventory 10. Omar is an analyst building a use case. Which of the following project roles might be the most important in terms of getting information about building the use case? *a) Users b) Programmers c) Other analysts d) Project Sponsor e) Equipment vendors 11. Austin is a systems analyst. Which of the follow people might be the most valuable to him in developing a use case for an accounts payable system upgrade? a) Beth, a software vendor for Peachtree Accounting Software *b) Amy, a team manager in the accounts payable department c) Lisa, the project manager for the project d) Casey, a fellow analyst who is more experienced in making use cases e) Bill, a Java programmer in the applications development area. 12. Barton is an analyst developing a use case. Which of the following will probably NOT be on his use case? *a) Description of data flows b) Use case name c) A use case number d) Source for the major inputs e) Type of trigger 13. A use case helps do which of the following? a) Define interview questions b) Clarify ongoing costs for a system c) Identify risks with the project d) Refine project management milestones *e) Understand system activities and requirements 14. Models that describe processes, without suggesting how they are conducted. a) Design models b) Physical models c) Physical process models 12 MIS330 Final Exam Study Questions *d) Logical process models e) None of these 15. Models which provide information that is needed to ultimately build the system. a) Design models *b) Physical models c) Physical process models d) Logical process models e) None of these 16. A single fact, such as Order ID (sometimes called a data element), or a logical collection of several facts (e.g., new shop work order). a) Data file b) Data store c) Database *d) Data flow e) None of these 17. A collection of data that is stored in some way (which is determined later when creating the physical model). a) Data file *b) Data store c) Database d) Data flow e) None of these 18. The top-level DFD in every business process model, whether a manual system or a computerized system, is the what? a) Level-0 DFD b) Main DFD c) Major DFD *d) Context diagram e) Driver 19. Below the top-level DFD in the DFD hierarchy is the diagram called the what? *a) Level-0 DFD b) Main DFD c) Major DFD d) Balancer e) Level-1 DFD 20. The processes in the level 1 diagram are the _____ of the _____ process in the level 0 diagram. a) Parent, Children 13 MIS330 Final Exam Study Questions *b) Children, Parent c) Followers, Leaders d) Leaders, Followers e) Balancers, Main 21. This type of English uses short sentences to describe the work that a process performs. a) Simplified *b) Structured c) Minimal d) Process e) If-then-else 22. These display decision logic (IF statements) as a set of nodes (questions) and branches (answers). a) Decision diagrams b) Logic diagrams c) If-then-else diagrams *d) Decision trees e) Process diagrams 23. A trigger is based on cost/benefit analysis, like an employee labor report, a sale of an item, or the purchase of new hardware. a) TRUE *b) FALSE 24. External triggers might be something like a customer calling a doctor for an appointment or a student registering for a class. *a) TRUE b) FALSE 25. A temporal trigger might be related to time, such as 30 days have passed and a late fee needs to be assessed. *a) TRUE b) FALSE 26. Dr. O’Brien’s dental office calls a patient three days before an appointment. This could be an example of a temporal trigger. *a) TRUE b) FALSE 27. Tina is a systems analyst and is describing how a system should react to an event. She is creating a use case. *a) TRUE b) FALSE 14 MIS330 Final Exam Study Questions 28. Liang has identified the payroll authorization office as the actor in a use case. This would be incorrect as primary actors need to be singular like a customer or a patient or a student. a) TRUE *b) FALSE 29. Use cases can vary from one organization to another in terms of the content included. *a) TRUE b) FALSE 30. It is common practice to create smaller, more focused use cases breaking the whole process down into parts. *a) TRUE b) FALSE Chapter 5 1. Lines on an ERD diagram indicate what? a) Hierarchies between processes *b) Relationships among the data c) Plurality of data items d) Uniqueness of data items e) Primary keys 2. Which would NOT likely be an attribute of an entity called Student ? a) Age b) Student identification number *c) Class room number d) Home phone e) Gender 3. Which would NOT likely be an entity on a car insurance ERD? a) Customer b) Policy c) Agent *d) Zip code e) Car 4. Which would likely be an entity on a car insurance ERD? a) date b) Gender c) company d) fire district *e) Car 15 MIS330 Final Exam Study Questions 5. An ERD is a picture which shows the information that is ________ by a business system. a) created b) stored c) used *d) all of these 6. The lines that connect the entities are referred to as a) Data flows b) connectors *c) relationships d) crow s feet e) foreign key 7. Information in the data dictionary is called what? *a) Metadata b) Cached information c) Compiled data d) Data repository e) File silo 8. In adding attributes to an ERD, which of the following might NOT be a good resource for attributes? a) From the CASE tool b) Data flows from DFDs c) Requirements documents *d) The system proposal document e) Through interviews (what users need for reports and processing) 9. The last step in creating basic ERD s is to: *a) Identify relationships b) Define attributes and assign identifiers c) Recognize entities d) Test them with users e) Compile them with Java 10. What type of process is creating an ERD? a) Well defined process b) Sequential process c) Process defined by five steps *d) Iterative process e) User defined process 16 MIS330 Final Exam Study Questions 11. Anthony is working on the cardinality of doctors and patients in a large urban hospital. With the large number of doctors with varying specialties and patients that may have more than one aliment, he thinks the relationship might be noted as what? a) 1 to 1 b) 1 to 2 c) 1 to many *d) Many to many e) Many to 1 12. Omar has a model with 85 entities. He can do which of the following? a) Compress these into at most seven entity grouping units *b) Group these into related subject areas c) Stop he has all entities defined d) Sort the entities alphabetically e) Co-validate the entities with the level 2 DFD diagrams 13. Independent entities are what? a) When a child requires attributes from the parent b) When there is only one entity for a data process model *c) When an entity can exist without the help of another entity d) Where the entity identifier is also the primary key e) When an entity comes from an external source (aka external entity ) 14. A(n) _____ entity cannot exist without the presence of another entity or has an identifier that is based on another entity's attribute. a. independent b. incomplete *c. dependent d. variable e. non-complying 15. Andrew, an analyst for PaxMedia Inc., has just learned that the business rules for a system he has been working on have changed. This means wjat a) Nothing once the ERD data models have been drawn, they are frozen for the system b) Andrew will be reassigned to a different project that is in its beginning stages *c) The ERD components will have to be changed d) The ERD data model will have to be put on hold while new DFD diagrams are created e) The project will have to be scrapped and restarted 17 MIS330 Final Exam Study Questions 16. Balance occurs between DFDs and ERDs when the data stores _____ a) Are uniquely named b) Have only one input and one output flow c) Are named the same as the relationships on the ERD d) Can be compared to ERD data flows and attributes on the ERD are included in data stores on the DFD *e) Can be equated to entities on the ERD and when entities are referred to by data stores on the DFD 17. During the analysis phase, analysts create programming models to represent how the business system will operate. a) TRUE *b) FALSE 18. One of the most commonly used techniques for data modeling is ERDs. *a) TRUE b) FALSE 19. ERDs are drawn in several levels: Context ERD diagrams; Level 0 ERD diagrams; Level 1 ERD diagrams. a) TRUE *b) FALSE 20. With an ERD, the diagrams are drawn in a sequential order, from top to bottom. a) TRUE *b) FALSE 21. With an ERD, special symbols are added to show high-level business rules. *a) TRUE b) FALSE 22. With an ERD, similar kinds of information are listed together in entities. *a) TRUE b) FALSE 23. ERDs and DFDs are two techniques for data modeling. a) TRUE *b) FALSE 18 MIS330 Final Exam Study Questions 24. An illustration of the transformation of data into business value is an ERD. a) TRUE *b) FALSE 25. On an ERD, similar kinds of information are listed together and placed inside boxes called data containers. a) TRUE *b) FALSE 26. The three steps in creating an ERD are: (1) identify the entities; (2) identify the processes; (3) identify the relationships a) TRUE *b) FALSE 27. One of the first places to start developing Entity Relationship Diagrams is by looking at the level 0 process models (DFD) and the use cases for data flows and data stores. *a) TRUE b) FALSE 28. CRUD stands for create, read, update and delete and can be used to verify DFDs and ERDs. *a) TRUE b) FALSE 30. An entity relationship diagram (ERD): a) Is a use-case diagram enhanced graphically to show data and process modeling b) Is a high-level CASE diagram of data modeling used in business systems c) Is an illustration of external data flows to and from a business systems *d) Is a picture that shows the information that is created, stored, and used by a business system e) Is a graphical display of the processes in a business system Chapter 6 1. The objective of architecture design is to determine what? a. How aesthetically pleasing the server system will be *b. What parts of the application software will be assigned to what hardware c. How the computers will be arranged to provide ample storage d. Where the mainframe will be situated e. None of these 2. The primary hardware components of a system consist of: 19 MIS330 Final Exam Study Questions a. Client Computers b. Servers c. Network d. Client Computers and Servers *e. Client Computers, Servers, and Network 3. Form(s) of network connection(s) in a system include: a. ATM b. T2 c. DSL *d. ATM and DSL e. T2 and DSL 4. Server-based architecture is: a. When the clients capture keystrokes b. The very first architecture system c. Outdated and never used *d. When the clients capture keystrokes and the very first architecture system e. When the clients capture keystrokes, the very first architecture system and outdated and never used 5. Mobile application architectures are where the: a. Client devise is responsible for presentation logic b. Client devise is responsible for business logic c. The server is responsible for data access logic d. The server stores the data *e. All of these 6. Client-server architecture holds the client responsible for_____ and server is only responsible for _____. a. Application Logic; Presentation Logic *b. Presentation Logic; Data Access Logic and Data Storage c. Data Access Logic and Presentation Logic; Data Storage d. Application Logic; Data Storage e. Data Storage; Application Logic 7. The cost of development associated with Client-Based systems is: *a. Low b. Low-Medium c. High-medium d. High e. Very High 8. The scalability associated with Client-Server systems is: a. Low b. Low-Medium c. High-medium d. High 20 MIS330 Final Exam Study Questions *e. Very High 9. A sample access control requirement would be what? *a. Customer service reps can modify customer files but not delete them b. Data will be encrypted for secure ordering c. All uploaded files will be checked for viruses d. The system will cost $38,900 per minute of downtime in lost revenues e. None of these 10. DES is an example of what? a. Asymmetric Encryption Algorithm *b. Symmetric Encryption Algorithm c. Bi-Adjusted Encryption Algorithm d. Dynamic Encryption System e. Alternative Systems Security Algorithms 11. Server virtualization involves what? *a. Partitioning a physical server into smaller virtual servers b. Stacking blade servers c. Using a laptop as a server d. All of these 12. An example of a multilingual requirement is what? *a. The system will operate in English, French and Spanish b. Country managers can define custom fields c. All date fields will be presented in a uniform format d. Personal information about English customers cannot be sent to Chinese systems e. Country managers are able to change telephone number formats 13. The extent to which the system will operate with other systems. *a. System Integration Requirements b. Technical Environment Requirements c. Portability Requirements d. Scalability Requirements e. Maintainability Requirements 14. The extent to which the system will need to operate in other environments. a. System Integration Requirements b. Technical Environment Requirements *c. Portability Requirements d. Scalability Requirements e. Maintainability Requirements 15. Expected business changes to which the system should be able to adapt. a. System Integration Requirements b. Technical Environment Requirements c. Portability Requirements 21 MIS330 Final Exam Study Questions d. Scalability Requirements *e. Maintainability Requirements 16. The architectural components of any system are the network and the hardware. a) TRUE *b) FALSE 17. Client computers, Servers, and Networks are the three primary hardware components of a system. *a) TRUE b) FALSE 18. An ATM dialing a network provides the IT department with a quick cash withdrawal for emergency purposes. a) TRUE *b) FALSE 19. Client-based architecture is complex and there is minimal chance of network circuits being overloaded due to growing network applications. a) TRUE *b) FALSE 20. There are three advantages associated with client-server architecture. a) TRUE *b) FALSE 21. Client-server scalability is greater than server-based scalability. *a) TRUE b) FALSE 22. An example of making an unstated norm explicit would be to make an input field explicitly defined, such as a date will use month-day-year format. *a) TRUE b) FALSE 23. The design phase is the time to select the specific software that will operate the hardware. *a) TRUE b) FALSE Chapter 7 22 MIS330 Final Exam Study Questions 1. The objective of architecture design is to determine what? a. How aesthetically pleasing the server system will be *b. What parts of the application software will be assigned to what hardware c. How the computers will be arranged to provide ample storage d. Where the mainframe will be situated e. None of these 2. The primary hardware components of a system consist of: a. Client Computers b. Servers c. Network d. Client Computers and Servers *e. Client Computers, Servers, and Network 3. Form(s) of network connection(s) in a system include: a. ATM b. T2 c. DSL *d. ATM and DSL e. T2 and DSL 4. Server-based architecture is: a. When the clients capture keystrokes b. The very first architecture system c. Outdated and never used *d. When the clients capture keystrokes and the very first architecture system e. When the clients capture keystrokes, the very first architecture system and outdated and never used 5. Mobile application architectures are where the: a. Client devise is responsible for presentation logic b. Client devise is responsible for business logic c. The server is responsible for data access logic d. The server stores the data *e. All of these 6. Client-server architecture holds the client responsible for_____ and server is only responsible for _____. a. Application Logic; Presentation Logic *b. Presentation Logic; Data Access Logic and Data Storage c. Data Access Logic and Presentation Logic; Data Storage d. Application Logic; Data Storage e. Data Storage; Application Logic 7. The cost of development associated with Client-Based systems is: *a. Low b. Low-Medium 23 MIS330 Final Exam Study Questions c. High-medium d. High e. Very High 8. The scalability associated with Client-Server systems is: a. Low b. Low-Medium c. High-medium d. High *e. Very High 9. A sample access control requirement would be what? *a. Customer service reps can modify customer files but not delete them b. Data will be encrypted for secure ordering c. All uploaded files will be checked for viruses d. The system will cost $38,900 per minute of downtime in lost revenues e. None of these 10. DES is an example of what? a. Asymmetric Encryption Algorithm *b. Symmetric Encryption Algorithm c. Bi-Adjusted Encryption Algorithm d. Dynamic Encryption System e. Alternative Systems Security Algorithms 11. Server virtualization involves what? *a. Partitioning a physical server into smaller virtual servers b. Stacking blade servers c. Using a laptop as a server d. All of these 12. An example of a multilingual requirement is what? *a. The system will operate in English, French and Spanish b. Country managers can define custom fields c. All date fields will be presented in a uniform format d. Personal information about English customers cannot be sent to Chinese systems e. Country managers are able to change telephone number formats 13. The extent to which the system will operate with other systems. *a. System Integration Requirements b. Technical Environment Requirements c. Portability Requirements d. Scalability Requirements e. Maintainability Requirements 14. The extent to which the system will need to operate in other environments. a. System Integration Requirements 24 MIS330 Final Exam Study Questions b. Technical Environment Requirements *c. Portability Requirements d. Scalability Requirements e. Maintainability Requirements 15. Expected business changes to which the system should be able to adapt. a. System Integration Requirements b. Technical Environment Requirements c. Portability Requirements d. Scalability Requirements *e. Maintainability Requirements 16. The architectural components of any system are the network and the hardware. a) TRUE *b) FALSE 17. Client computers, Servers, and Networks are the three primary hardware components of a system. *a) TRUE b) FALSE 18. An ATM dialing a network provides the IT department with a quick cash withdrawal for emergency purposes. a) TRUE *b) FALSE 19. Client-based architecture is complex and there is minimal chance of network circuits being overloaded due to growing network applications. a) TRUE *b) FALSE 20. There are three advantages associated with client-server architecture. a) TRUE *b) FALSE 21. Client-server scalability is greater than server-based scalability. *a) TRUE b) FALSE 22. An example of making an unstated norm explicit would be to make an input field explicitly defined, such as a date will use month-day-year format. *a) TRUE 25 MIS330 Final Exam Study Questions b) FALSE 23. The design phase is the time to select the specific software that will operate the hardware. *a) TRUE b) FALSE Chapter 8 1. Which is NOT true about the content awareness design principle? *a) A date of 8/6/09 will be understood internationally b) Drawing boxes around related items (like name / address / city / state / zip) will help users c) Field labels should be fairly short, yet with long enough so that users can not be confused d) Input fields should follow a logical progression that is familiar to users e) All printed forms should have version numbers for better control 2. Approximately _______ percent of men are color blind (and thus improper use of color can impair their ability to read information) a) 5% *b) 10% c) 15% d) 20% e) More than 20% 3. Some systems that are used infrequently should probably emphasize: *a) Ease of learning b) Higher user flexibility c) Ease of use d) More short-cut keys and built in keyboard functions e) Organizational feasibility 4. Which of the following might be a good choice of an icon for saving on a user interface? a) A piggy bank b) A dollar sign *c) A computer diskette d) A hard drive image e) A green S 5. When implementing the "minimize user effort" factor, most interface designers follow the ____. a) Two-clicks rule *b) Three-clicks rule c) Four-clicks rule 26 MIS330 Final Exam Study Questions d) User Experience rule e) The menu option rule 6. Typically, the first step in the user interface design process is: a) Design interface standards b) Creating an interface design prototype c) Do an interface evaluation *d) Examine DFDs and use cases to develop use scenarios e) Develop the interface structure diagram (ISD) 7. Typically, the second step in the user interface design process is: a) Design interface standards b) Creating an interface design prototype c) Do an interface evaluation d) Examine DFDs and use cases to develop use scenarios *e) Develop the interface structure diagram (ISD) 8. Typically, the third step in the user interface design process is: *a) Design interface standards b) Creating an interface design prototype c) Do an interface evaluation d) Examine DFDs and use cases to develop use scenarios e) Develop the interface structure diagram (ISD) 9. Typically, the fourth step in the user interface design process is: a) Design interface standards *b) Creating an interface design prototype c) Do an interface evaluation d) Examine DFDs and use cases to develop use scenarios e) Develop the interface structure diagram (ISD) 10. Typically, the fifth step in the user interface design process is: a) Design interface standards b) Creating an interface design prototype *c) Do an interface evaluation d) Examine DFDs and use cases to develop use scenarios e) Develop the interface structure diagram (ISD) 11. Interface evaluations almost always ______________. *a) Identify improvements b) Are conducted with other analysts in a structured walkthrough c) Find coding errors d) Are part of the training and implementation process e) Cause additional scope creep in the project 27 MIS330 Final Exam Study Questions 12. Which is generally NOT true for interface evaluations? a) It is iterative b) It almost always identifies improvements c) It generally involves users working with analysts d) It is cyclic *e) It is built on ERDs 13. A _______________ is an outline of the steps that the users perform to accomplish some part of their work. a) Step walkthrough b) User design flow *c) Use scenario d) Process model e) Layout verification 14. Use scenarios builds upon ___________. a) Entity relationship diagrams b) JAD sessions c) PERT charts *d) Use cases e) HIPO charts 15. A use scenario is one commonly used ________________. *a) Path through a use case b) Normalized ERD structure c) Context diagram d) Buy-in flowchart e) Throwaway prototyping tool Chapter 11 1. During the implementation phase of the SDLC, what happens? a) Analysts will write programs b) Programmers will develop user interfaces c) Project managers will convert logical ERDs into physical DFDs d) Champions will do the data management design *e) None of these 2. During the implementation phase of the SDLC, what happens? a) System is developed b) System is tested c) System is documented *d) All of these 28 MIS330 Final Exam Study Questions 3. The largest single component of any systems development project in terms of both time and cost could be what? a) Conducting JAD sessions b) Gamma testing c) Developing the user interface *d) Writing programs e) Having meetings 4. According to the textbook, which of the following is NOT a cause of project failure? a) Flaws in analysis *b) Flaws in aesthetics c) Flaws in user interface design d) Flaws in database design e) Flaws in developing correct system specifications 5. Bridget is managing a systems development project. The programmers have gotten farther and farther behind in the schedule. One thing she should NOT do is what? a) Use a code generator that comes with high-end CASE tools *b) Add more programmers to the development team c) Keep communication channels open d) Hold weekly meetings e) Keep close tabs on the process so it doesn t slip farther 6. The process of coordinating a program as it changes through construction (like keeping files and programs in different places) is called _____. *a) Change control b) Separation of duties c) Judicial control d) Scope creep e) None of these 7. On test plans *a) Each individual test has a specific objective and describes a set of very specific test cases to examine b) Each user must contribute to the specific goals of the test plan c) Each member of the project team, plus all developers (programmers) must identify one specific application that they will test d) Only the master project manager tests, and only after all coding has been completed in what is called the Omega test e) The use of multiple choice options has been shown to effectively assess to a 99.9% accuracy rate 8. The authors suggest which of the following? a) All testing must include live production data b) All testing must include both alphabetic and numeric data 29 MIS330 Final Exam Study Questions *c) It is impossible to test every possible combination of input and situation d) Testing rarely pays for itself e) Testing should only be used for complex programs and situations 9. Not all program modules are likely to be finished at the same time, so the programmer usually writes _______ for the unfinished modules to enable the modules around them to be tested. a) By-passes b) Temporary Modules c) Placeholder Modules *d) Stubs e) End Modules 10. Which of the following is NOT a general test stage? a) Unit tests *b) Module tests c) Integration tests d) System tests e) Acceptance tests 11. Generally, most errors (defects) are found in which two testing periods? a) Unit testing and integration testing *b) Integration testing and system testing c) System testing and acceptance testing d) Unit testing and acceptance testing e) Alpha testing and beta testing 12. Black-box testing is what? a) Is reserved for special circumstances in which the tester wants to review the actual program code b) Is reserved for NASA space missions c) Is reserved for very complex systems d) Is only used by highly skilled testers *e) None of these 13. Which of the following is NOT an approach to integration testing? *a) Use-case testing b) User interface testing c) Use scenario testing d) Data flow testing e) System interface testing 14. System tests are usually conducted by who? a) Programmers (developers) b) Project managers c) Users 30 MIS330 Final Exam Study Questions *d) Systems analysts e) Project sponsors or project champions 15. As compared to integration testing, system testing: *a) Is much broader in scope b) Uses production data (rather than test data) c) Is done by hand-picked end-users (rather than systems analysts) d) Involves both black-box and red-box testing e) Makes more extensive use of stubs Chapter 12 1. A lot of the ‘unfreeze’ part of Lewin’s three step model for managing organization change… a. is part of the user interface design activities b. is generally accomplished by a strongly worded e-mail from the project sponsor to the development / project management team *c. has been accomplished to this point in the project by the systems development life cycle (SDLC) processes d. is done by ‘turning up the heat’ (i.e. unfreeze) on the users to make them want to change e. is accomplished by the organization’s marketing vice president 2. Plans to handle potential business disruption due to technical problems during conversion are covered in the what? a. System back-out plan b. Conversion disruption plan c. Alignment alteration plan *d. Business Contingency Plan e. Help Desk plan 3. One of the problems with a parallel conversion is what? a. There is a higher risk b. The old hardware might fail c. There is a lower risk *d. The users have to enter data into both systems e. There is an abrupt conversion 4. The two types of conversion modules are what? a. Whole-system and waterfall b. Waterfall and phased *c. Modular conversion and whole-system d. Pilot and modular e. Parallel and modular 5. Considering conversion style, conversion locations, and conversion modules, the most risky approach is probably what? 31 MIS330 Final Exam Study Questions *a. Direct, simultaneous, whole-system b. Direct, phased, whole-system c. Direct, pilot, modular d. Parallel, simultaneous, modular e. Parallel, phased, modular 6. It has been a busy project experience for Omar. During the analysis phase, he encountered some negative feedback from users. During design, his best user-interface analyst left for a new position and a novice user-interface designer took over. And during the coding, the team had to rely on some off-shore developers who had trouble understand the programming specifications. To get the system running as expected, the testing time was reduced. Which of the following conversion approaches might be the safest approach for Omar and the project team? a. Direct, whole-system, simultaneous conversion *b. Parallel, pilot site, simultaneous conversion c. Direct, phased, simultaneous conversion d. Direct, pilot and phased conversion e. Parallel, modular and top-down conversion 7. When considering costs of a new system conversion, which is NOT a common cost to consider? a. The cost of running two systems with a parallel conversion b. The costs of more staff at more locations for support in a simultaneous conversion c. The salary costs of users, trainers, administrators, consultants *d. The hardware costs for a pilot system e. The extra programming costs for a modular conversion 8. When installing hardware, it is best to do what? a. Leave this to the last minute, so to get the latest versions of the hardware from the vendor(s) *b. Work closely with the vendors who are supplying the hardware c. Create a RFP two weeks before install date d. Call Home Depot e. Outsource the hardware installation to India 9. What is probably a common scenario in most organizations when installing a new system? a. Users are excited about the new system *b. Resistance to change exists c. Scope creep delays implementation by at least two months d. The change agent is a member of the business unit adopting the change e. The project sponsor is the lead systems analyst 10. Which is NOT a change management plan step? a. Revising management policies b. Assessing the costs and benefit models of potential adopters c. Motivating adoption *d. Installing ‘user friendly’ hardware e. Enabling people to adopt through training 32 MIS330 Final Exam Study Questions 11. A comment about why people resist change might be what? a. People like change and feeling part of a successful organization *b. What is good for the organization is not necessarily good for the people c. Change can be very uplifting and comforting d. Change is the motto of Wal-Mart e. Using new and updated systems makes a person look like a ”yes-person” 12. Connie is trying to motivate users to adopt the new system. The first step she needs to consider is what? a. How to cajole the users into adopting the system b. That people need to be paid to adopt a new system *c. The factors that inhibit change and the perception of costs and benefits d. The standard operating procedures of the organization e. The informal politics and the informal ‘boss’ of the users (and how to reach this person) 13. Which is NOT a basic tool for structuring work processes in organizations? a. Formal standard operating procedures b. Defining how people assign meaning to events (such as to ‘be successful’) *c. Promoting earlier adopters to management positions d. Allocating funds for training e. Allocating funds for positive infrastructure 14. The habitual routines for how work is performed are called what? a. Work norms b. Policies, processes and procedures (the “3Ps”) c. Resource allocations *d. Standard operating procedures e. Assignment infrastructures 15. With resistant adopters (those that simply refuse to accept the change with the new system), it might be better to do what? a. Bring them together for a meeting and open debate on a unimpassioned, logical approach *b. Ignore this small minority of resistant adopters and focus on the larger majority of ready and reluctant adopters c. Find the more vocal resistant adopters and ‘bribe’ them to accept the new system with such actions as updated computer systems, time off, and ‘trinkets’ (like banners, buttons, stuffed animals) d. Find the leaders of this resistance and fire one of two of them as a message to the others to get ‘on board’ e. Use an implementation JAD session with leaders from the ready adopters, reluctant adopters, and resistant adopters to find common ground Chapter 13 1. Which of the following is not part of the Agile Manifesto? a. Individuals and interactions over process tools 33 MIS330 Final Exam Study Questions *b. Success over budgets c. Working software over comprehensive documentation d. Customer collaboration over contract negotiation e. Responding to change over following a plan 2. Which of the following is not a characteristic of Agile? a. Close collaboration between the project team and business experts b. Face-to-face communication c. Frequent delivery of new, deployable business value *d. Tight, well-controlled teams e. Reduced impact of changes in requirements 3. Which of the following is not a benefit from adopting Agile? *a. Lower costs b. Ability to manage changing priorities c. Project visibility d. Team morale e. Project predictability 4. Which of the following is the most commonly used Agile methodology? a. ScrumBan b. Kanban c. Lean Startup d. Extreme Programming *e. Scrum 5. Ideas for features of the new system are provided by end-users, customers, the development team, and other stakeholders. These items are gathered and managed by who? a. ScrumMaster b. SpritMaster *c. Product owner d. Any of these 6. A prioritized feature list, also called a _____, that serves as the development teams to-do list. a. Desired list b. Product list c. Feature backlog *d. Product backlog e. Feature pending list 7. The development cycles in the Scrum development process are called what? a. Jogs b. Runs c. Bends d. Stretches 34 MIS330 Final Exam Study Questions *e. Sprints 8. In Agile, the system s requirements are captured from end-users, customers, and other interested stakeholders in a list called a *a. Product backlog b. Feature list c. System needs d. Development list e. Sprint list 9. This person monitors the team s progress and performance with an eye toward removing obstacles and impediments to progress. a. Project manager b. Product owner *c. ScrumMaster d. SprintMaster 10. A large story in Agile is termed a(n) what? a. Novel b. Serial *c. Epic d. Implementation story e. Tail 35