Communication Skills

COMMUNICATION SKILLS FOR HELPING PROFESSIONALS CLASS SESSION:1 COMMUNICATION SKILLS QUIZ When it comes to conversations which of the following would help to promote the most effective communication? Ask questions that require only yes or no answers Keep the conversation one-sided to avoid losi...

COMMUNICATION SKILLS FOR HELPING PROFESSIONALS CLASS SESSION:1 COMMUNICATION SKILLS QUIZ When it comes to conversations which of the following would help to promote the most effective communication? Ask questions that require only yes or no answers Keep the conversation one-sided to avoid losing focus Make sure any feedback is given in an assertive and direct manner Ask open questions It is important to remain composed and in control during challenging conversations. Reacting tends to happen instantly, emotionally and without consideration of the outcome. Which of the following suggests a more considered, calm and mindful approach? Ignoring Responding Diverting Retaliating COMMUNICATION SKILLS AND COMUNICATION DEFINITIONS Definition of communication skills in psychology? COMMUNICATION SKILLS is the ability for an individual to accurately convey a message to another person or group of people. This is an important skillset to have in life because the exchange of information is an act that is constantly occurring in everyday life. Communication skills in Oxford dictionary Communication Skills is the capacity to speak intelligibly and with clarity, to write and read well, and, just as important, to be a good listener. Why is communication skills important in human services? to foster trusting relationships. to meet the clients' needs to be a human services professional. Why communication skills are important in the professional field? Minimizes of miscommunication, resulting in smoother more efficient workflow. Without good professional communication, there is a high chance that people may misunderstand you. This causes many unwanted mistakes, confusion or even losses. COMMUNICATION SKILLS CLASS SESSION:2 State the statement in 3 expressions Hello, magandang umaga, kumusta ka? COMMUNICATION SKILLS how do we communicate with each other the way of presenting our information COMMUNICATION is the sharing, receiving, and interpretation of messages EXAMPLES OF COMMUNICATION Face-to-face E-mail Facial expression Video A. Face-to-face Discussion B. EMAILS Email message classification tags each email sent with one of 3 classifications -restricted, controlled, and public. How many types of emails are? 21 different types of emails C. FACIAL EXPRESSIONS Researchers at University of California, Berkeley identified27categories of emotion: admiration, adoration, aesthetic appreciation, amusement, anger, anxiety, awe, awkwardness, boredom, calmness, confusion, craving, disgust, empathic pain, entrancement, excitement, fear, horror, interest, joy, nostalgia, relief, romance, sadness. sympathy, triumph, sexual desire. D. VIDEOS What is the most famous video? Baby Shark DanceViews: Over 11.1 billion views. "Baby Shark Dance" is a catchy children\'s song that has taken the world by storm. Its colorful animation, simple lyrics, and repetitive melody make it a hit with young viewers. Apr 7, 2024 E. PRESENTATIONS Type 1: Informative Type 2: Persuasive Type 3: Motivational Type 4: Instructive FOUR (4) MAIN TYPES OF PRESENTATION Five Types of Communication Engage in speaking with others. It can be face-to-face, over the telephone via Skype or Zoom, etc. Some verbal engagements are informal, such as chatting with a friend over coffee or in the office kitchen, while others are more formal, such as a scheduled meeting. Regardless of the type, it is not just about the words, it is also about the caliber and complexity of those words, how we string those words together to create an overarching message, as well as the intonation (pitch, tone, cadence, etc.) used while speaking. And when occurring face-to-face, while the words are important, they cannot be separated from non-verbal communication. Verbal Communication Non-verbal communication includes: facial expressions Posture eye contact hand movements touch. Non-Verbal Communication Whether it is an email, a memo, a report, a Facebook post, a Tweet, a contract, etc. all forms of written communication have the same goal to disseminate information in a clear and concise manner -- though that objective is often not achieved. In fact, poor writing skills often lead to confusion and embarrassment, and even potential legal jeopardy. One important thing to remember about written communication, especially in the digital age, is the message lives on, perhaps in perpetuity. Thus, there are two things to remember: first, write well -- poorly constructed sentences and careless errors make you look bad; and second, ensure the content of the message is something you want to promote or be associated. Written Communication We are a visual society. Facebook is visual with memes, videos, images, etc., Instagram is an image-only platform, and advertisers use imagery to sell products and ideas. The images we post on social media are meant to convey meaning -- to communicate a message. Visual Communication Active listening, one of the most important types of communication. Examples of communication process: -Wants -Needs Without active listening, it is impossible to assess that, which makes it difficult to achieve a win/win outcome. Listening TYPES OF COMMUNICATION CLASS SESSION:3 COMMUNICATION SKILLS QUIZ When giving constructive feedback, which of the following should you avoid making statements with? a\. You b. I c. We d. Us Which of the following is required for good communication? a\. Defensiveness b\. Impatience c\. Empathy d\. Inattentiveness COMMUNICATION SKILLS ASSESSMENT This refers to a process when one communicates with one\'s own self. Suchcommunication is within the self and to the self, e.g., thinking, working out aproblem, writing diaries, etc. (Holmberg, 198 1). INTRA-PERSONAL communication INTER-PERSONAL communication This is the communication that takes place when at least two people interact, whether face-to-face, e.g., an interview, talking to friends in a cafe, or otherwise, as with a telephone conversation etc. In this case, emphasis is laid on speech as well as on non-verbal forms of communication. 5 ESSENTIAL COMMUNICATION SKILLS WRITTEN COMMUNICATION. Convey ideas and information through the use of written language. ORAL COMMUNICATION. Convey ideas and information through the use of spoken language. NON-VERBAL AND VISUAL COMMUNICATION ACTIVE LISTENING GROUP communication By group communication we mean communication within and between groups of people. The groups may be small, such as a family, or large, as in the case of a committee meeting. TYPES OF GROUP COMMUNICATION The choice of the means of communication depends on factors like the target audience, the means and availability of the communication mode, cost implication for the communication initiative. 1\. Verbal Verbal group communication involves people in a group speaking with each other discussing a topic or agenda and reaching a conclusion through everyone participating with views and feedback. In marketing, it can be a seminar attended by target audience. It can also be a group discussion or a focused group study where in a product is discussed before launch. 2\. Technology driven Technology driven group communication has become very relevant in today\'s connected age. People communicate through social media, forums, customer service channels, webinars etc. 3\. Non Verbal Non verbal communication is when a group communicates using non-verbal cues but get the message clearly and executes the decision effectively. Imagine a busy crossroad junction in a big city. Traffic controllers along with automated lights and information communicate effectively with the passengers and regulate traffic flawlessly. Group Communication can also be classified on the basis of locations: 4\. In-Person In-person can be a sub-type of verbal communication, where in people are actually located in a physical location and talk directly without the use of any technology. Friends meeting for dinner or a marketer inviting some potential customers for a product demo can be examples of this type. 5\. Virtual Virtual is a new type of group communication where in groups of people can connect using an application and through audio and video interact and discuss with each other seamless as if they were sitting together in the same location. MASS communication In this case the communication is received by or used by large numbers of people, e.g., an open-air concert for a thousand people, ridio and postal systems, etc. Whatever the type of communication, its purposes are more or less similar. Given below is a brief account of the various purposes of human communication. TOPICS: FRAMEWORK OF COMMUNICATION THEORY THEORIES OF COMMUNICATION Class session: 4 Communication Skills Exercise IMPROMPTU An impromptu speech is given with little or no preparation, yet almost always with some advance knowledge on the topic. This is sometimes referred to as "off the cuff" or "spur of the moment". DELIVER AN OPENING REMARKS Details:Event: Seminar on Love, Courtship, and Relationship " Usapang Lalaki at Babae"Participants: All college students -- Boys MECHANICAL This point says that communication is a mechanical process that passes from one location to the other. It is a well-established fact that the one end is defined as the sender from which the communication originates, and the receiver is where the communication terminates. PSYCHOLOGICAL According to this view, communication is considered a flow of feelings, thoughts, and information from the sender to the receiver. However, a psychological viewpoint on communications also believes that communication flows from one point to the other that is from the sender to the receiver's ability. SOCIAL Communication is a social process since in practice it involves the interaction of more than one person trying to communicate with another person. The social point of view says that communication is dependent on the content or message. Not only "what" but also "how" a message is communicated essential. SYSTEMIC This viewpoint says that communication is unique and dependent on the interpretation of messages by the individual. The receiver is responsible for deriving his conclusion irrespective of the meaning with which the sender has sent. CRITICAL This point of view says that communication is a medium in which a person can express himself, speak, or exert authority in a group of people. THEORIES OF COMMUNICATION CLASSICAL THEORIES AUTHORITARIAN THEORY This theory originated from Plato's authoritarian philosophy. It stated that only a few men should be allowed to manage the state and that mass media is expected to follow the directives of the country even though the state does not control the mass media directly. The thought of freedom was restricted by a few people from the ruling class or upper class in western Europe under the same Authoritarian approach. Their primary concern was the emerging middle class, which necessitated them to take steps to control speech freedom. The term authoritarian itself explains the inclusion of authority in communication, which was regulated and suppressed. Ultimately and to no one's surprise, this resulted in the emergence of dictatorship. FREE PRESS THEORY This theory is also termed Libertarianism, and it is based on a simple principle that justifies its name, which is the absence of restraint. The free press originated in the 17th century when the printing press was discovered newly, and printing was relatively inexpensive. Government taxes were not welcomed by libertarian, and people's opinion was prioritized over government decisions. Libertarian philosopher RODERICK T. LONG defines libertarianism as \"any political position that advocates a radical redistribution of power from the coercive state to voluntary associations of free individuals\" SOCIAL RESPONSIBILITY THEORY Since many people criticized the free press theory, the social responsibility theory was born. They found that free press theory was outdated and should be re-invented. The social responsibility theory was initiated in America in 1949. The approach is based mainly on the media since people found out that only a few people were benefited because of libertarianism theory, while most of them were not. There were many means by which accountability was held like radio, television, etc. COMMUNICATION THEORIESTopic continuation...Class session:5 2\. COMMUNIST THEORY The basis of this theory was the research findings and ideologies of Karl Marx. This theory said that the doctrines of the aristocratic class or the ruling class are the ruling ideas. It was Lenin who first thought of communist theory since he believed that the freedom of the press and political science should be controlled. Education considered to be the primary and the only purpose of Mass media. It was thought that the media should educate the people rather than trying to give out information theory. Media was seen as a means of knowledge promotion. COMMUNICATION THEORIESTopic continuation...Class session:6 Communication Skills Video Clip Interpersonal Communication Skills Assessment 3\. DEVELOPMENT COMMUNICATION THEORY The primary ideology which initiated the rise of this theory stated that communication is the only source of development, and without effective communication itself, there would be no development whatsoever. In the case of development communication theory, the media is supposed to undertake the role of developmental programs for society. Apart from society's development, there can be no other significant role for the media, which was emphasized by this theory. However, UNESCO did not support this theory since development is often equated to government propaganda, according to this theory. 4\. HYPODERMIC NEEDLE OR MAGIC BULLET OR STIMULUS-RESPONSE THEORY This theory came into existence during the first world war. The real power of media was described by this theory, which said that mass media has enormous control and influence over the mass of audience members. The hypodermic needle theory also supported the fact that mass media can alter the thoughts and behaviors of the people. Selective exposure and selective perception the two main reasons responsible for the effects of mass communication. The tendency of people that what is the percentage by which people expose themselves to mass media is called selective exposure. And the inclination of people to assign a meaning to mass communication according to their pre-notions is called selective perception and retention. 5\. ADAPTIVE STRUCTURATION THEORY This theory is entirely based on the structures formed because of the rules and regulations of groups and organizations. Once the structures are built, they become sound social systems that have a life of their own. 6\. COGNITIVE DISSONANCE THEORY The psychological conflict, which is the result of contradictory thoughts, is called cognitive dissonance. For example, a person likes a phone but does not support the price of the product. The theory states that every person concerned will look for balanced beliefs. This is why to avoid cognitive dissonance; a person will refrain from hearing any contrasting views to his views. SUPPORTIVE COMMUNICATIONTopic continuation...Class session:7 EMPHATIC LISTENING WILLIAM HOWARD Is a mixture of communication skills and awareness to use when your intention is to connect with another person Is a communication technique that involves listening with empathy and understanding to another person\'s perspective. This approach requires you to be fully present and attentive to what the other person is saying, both verbally and non-verbally 3 CHARACTERISTICS OF EMPATHIC LISTENING 1\. Active listening 2\. Critical thinking 3\. Non judgmental or not bias CASE WRITINGTopic continuation...Class session: 8 CASE WRITING Is a process that begins with the decision to use a case and ends with the use of the case VIRTUAL SKILLSTopic continuation...Class session: 9 Virtual communication skills refer to the abilities required to interact effectively in digital environments. This includes using various tools, such as video conferencing, instant messaging, and emails, to share ideas, provide feedback, and build relationships. The role of these skills is to ensure that messages are conveyed clearly and that interactions are engaging, no matter the distance between participants. VIRTUAL COMMUNICATION SKILLS KEY COMPONENTS OF VIRTUAL COMMUNICATION SKILLS Clarity: Ensuring that your message is straightforward and easy to understand. This means avoiding jargon or overly complex language. Active Listening: Engaging with the speaker and demonstrating that you value their input. This can be achieved through verbal affirmations and thoughtful responses. Empathy: Understanding and acknowledging the feelings and perspectives of others. This skill helps in building rapport and trust.