4_Intro to Ethical Principles.pdf

Ethical Principles Introduction “Now I don’t mean to get you upset, but every cause has an effect” – Lauryn Hill, “Superstar” Whether it’s graphic design or digital product design, every project has the potential to raise ethical questions and require ethical reasoning and decision-making on our...

Ethical Principles Introduction “Now I don’t mean to get you upset, but every cause has an effect” – Lauryn Hill, “Superstar” Whether it’s graphic design or digital product design, every project has the potential to raise ethical questions and require ethical reasoning and decision-making on our part as designers. It’s therefore important that we consider ethics just as much as we consider visual and usability principles. This assignment proposes ten principles that can help guide our path through the ethical maze of design work.  1. Assess the ethical risks and benefits of every project Start thinking about ethical issues at the very beginning of each project. Here are some prompts that might help with this assessment: - What problem does the project aim to solve? - Is that problem real and important? - Are there more important problems that should be considered? - What risks and benefits does this problem currently create? - What risks and benefits could a solution to the problem create? - Is the project more in the interests of users, or more in the interests of whoever is commissioning it? - Is the project in the interests of society more generally? - Even if it benefits a target audience or user group, could the project harm other groups? - What conceivable harms or double-effects could the project lead to? - Has anyone tried to solve the problem before? - If so, what went right, and what went wrong? 2. Anticipate how a design could be misused An important part of software development is thinking about and addressing how a piece of software could be hacked. However, it’s less common for us as designers to think about how our designs could be used maliciously. One of our ethical responsibilities as designers, then, is to consider what we are unwittingly designing at the same time as the thing we are intending to design. 2. Anticipate how a design could be misused Twitter is a high-profile example. Initially launched as a “micro-blogging” service, in recent years it has struggled to respond to widespread use of the service for harassment, disinformation, electoral interference, and incitement. Although it is, of course, impossible to predict all the ways that a design could be misused, it is possible to predict some of them. In his book “Ruined by Design”, author and designer Mike Monteiro argues that Twitter took a series of design decisions that made those things — harassment, disinformation, electoral interference, and incitement — easy. 2. Anticipate how a design could be misused Here are some prompts to help identify potential for misuse: - What is the full range of things the design allows people to do? - Is each feature necessary or justified? - How could each feature be subverted or used maliciously? - What could the double-effects or side-effects of the design be? - Who has power in the design? - How could that power be abused? - What recourse or remedy is available if someone uses the design maliciously? - How are people protected from malicious users?  3. Design how things will break In construction, building standards are largely determined by what happens when something breaks. For example, building materials have to meet fire resistance standards, not because fire resistance is needed in the normal use of a building, but because they matter once something goes wrong and a fire breaks out. Similarly, as designers we shouldn’t work on the assumption that things will work only as intended — what happens when something breaks can be far more critical.  3. Design how things will break For example, an exercise app that publishes someone’s running route is a great way for that person to share their activities and get encouragement from friends. But what happens when a would-be burglar accesses that information to figure out when that person is out of their house? This example shows that a design can “break” as much through user actions as through design “flaws”. An ethically robust version of that app would anticipate the problem, and at least alert people to the risks of sharing their exercise information publicly.  4. Treat people as ends, not just as means We should design things in a way that recognizes and respects people’s innate value as human beings, and not treat people only as sources of work, sales, money, data, web traffic, votes, and so on.  5. Design for diversity, inclusion, and accessibility Not all people are the same, and design in all its forms should reflect and respect people’s differences. This means giving consideration to how our work will be seen and used by people of different socio-economic status, race, sex, gender identity, sexuality, religion, and political beliefs.  6. Promote people’s autonomy and informed consent The graphics, products, and services we design should empower people to exercise their autonomy, and allow them to make informed choices about how they use those things. In digital product design, one common practice that runs counter to this principle is the use of “dark patterns”.  6. Promote people’s autonomy and informed consent A dark pattern is any design feature that deceives people, for example by: - Tricking someone into taking an action they didn’t intend - Directing someone to take an action that is known by the designer to be against their interests - Presenting an optional action as mandatory - Promising one thing, but delivering something else (“bait and switch”) The use of dark patterns is most common in marketing, although sometimes there are more ulterior motives at work, including financial fraud.  8. Invite and embrace critique The value of critique is that it gives us access to perspectives, thoughts, and ideas that would probably not occur to us otherwise. Critique can happen at every stage of the design process, and it can continue on an ongoing basis once a design has been launched. Generally, you can access more meaningful critique by asking specific questions rather than general ones. More often than not, asking “Do you have any feedback?” will be met with silence. Instead, ask things like, “I’m still trying to improve how this series of screen designs works. What do you think might help?” - “If I said you had to criticize three things about this project, what would those things be?” - “What reservations do you have about the current proposal?” - “If you were doing this project, what would you do differently? Why?”  8. Invite and embrace critique The bigger and more diverse the pool of critics, the better — so consider involving friends, teammates, professional contacts, members of the design’s target audience or user base, as well as people on the margins of those groups. Here are some other questions that you can ask people to empower them to share their honest opinion:  9. Evaluate the outcomes of completed designs Our work as designers isn’t finished once a project is “completed”. In fact, some of the most important insights can come from gathering feedback after launch, and analyzing how things are working out.  10. Admit to mistakes and make things right No project has ever been completed without mistakes along the way. As designers, we should accept those mistakes, use them as opportunities for learning, and ensure that we do the necessary work to fix things. Although ethical questions rarely lead to clear- cut answers, these ten principles can help us to engage thoughtfully and deliberately with the ethical issues we face. Key points… As designers, we need to consider ethical issues in the processes we follow, the products we design, and the lessons we learn from completed projects We should aim to design things that are inclusive, respect people’s autonomy, and promote people’s best interests We should also consider how the things we design could be misused, and what happens when they break