What result indicates sufficient quality of a service in the context of SERVQUAL?
Understand the Problem
The question is asking for the result or outcome that signifies adequate service quality based on the SERVQUAL model, which is used to assess the gap between expectations and perceptions of service.
Answer
Meets or exceeds customer expectations.
The result indicating sufficient quality in the context of SERVQUAL is when the service provided meets or exceeds customers' expectations.
Answer for screen readers
The result indicating sufficient quality in the context of SERVQUAL is when the service provided meets or exceeds customers' expectations.
More Information
SERVQUAL assesses service quality by comparing customer expectations with their perceptions of the actual service delivered. A service is considered to have sufficient quality when it meets or surpasses these expectations.
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