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Questions and Answers

What is the primary purpose of a memo in an organization?

  • To display personal opinions and biases
  • To provide a formal report to external parties
  • To serve as a primary source of correspondence within an organization (correct)
  • To convey informal reports between organizations

What is the recommended tone for a memo?

  • Aggressive and confrontational
  • Formal and distant
  • Courteous and professional (correct)
  • Overfriendly and informal

What is the purpose of numbering paragraphs in a memo?

  • To convey a sense of urgency
  • To make the memo look more formal
  • To make it easy to read (correct)
  • To highlight important information

What should be avoided in a memo?

<p>Personal statements and biases (C)</p>
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What should be the style of a memo when writing to a superior or colleague?

<p>The same style, regardless of the recipient (B)</p>
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What is the purpose of a memo, according to the text?

<p>To convey important information (D)</p>
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What should be included in a memo, according to the text?

<p>Objective information and relevant material (D)</p>
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What is the recommended length of a memo?

<p>Brief and simple (D)</p>
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What is the purpose of a memo as a covering note?

<p>To provide a summary of the attachment (A)</p>
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What is the significance of initialing or signing a memo?

<p>To acknowledge the sender's identity (B)</p>
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Study Notes

Effective Writing Techniques

  • Active voice makes sentences clearer and emphasizes the doer of the action, as seen in "The President signed and approved the pact in the last meeting" instead of "The pact was signed and approved in the last meeting".
  • Passive voice can be used to deemphasize bad news or avoid blaming an individual, as seen in "Your laptop has not been repaired yet" instead of "We have not repaired your laptop yet".
  • Excluding personal introductions and conclusions makes writing more neutral and free of bias.

Transition Words

  • Transition words like "however", "therefore", "although", and "consequently" create cohesion in writing and make the flow of ideas smoother.

Writing for Different Audiences

  • When writing for a multi-level audience, consider defining jargons, acronyms, and abbreviations to ensure comprehension.
  • Avoid cultural biases and figurative language to increase understanding.

Defining Terms for Different Audience Levels

  • Use glossary items, familiar terms, short and precise sentences, extended definitions, endnotes, and footnotes to define terms.
  • Electronic communication, such as pop-up screens, can also be used.

Avoiding Sexist Language

  • Avoid using language that refers to one gender as secondary or ignores them, and show courtesy to transgenders.
  • Use gender-neutral terms like "spokesperson" instead of "spokesman", "staff" instead of "manpower", and "humanity" instead of "mankind".

Accuracy

  • Accuracy means having correct and proper content, which can be achieved through chronological, spatial, and importance-based writing.
  • Use techniques like defining terms, checking facts, and citing sources to ensure accuracy.

Organizing a Draft

  • Use logical sequencing methods like chronological, spatial, importance-based, problem-solution, and comparison/contrast to organize a draft.

The Writing Process

  • The three stages of the writing process are planning, writing, and revising.
  • Avoid long introductions, unnecessary explanations, and excessive prepositions and adjectives, and get to the point concisely.

Clarity and Conciseness

  • Use short forms and pronouns to avoid repetition, and replace wordy phrases with concise ones.
  • Use single-word substitutes to make writing more concise and clear.

Memorandum Writing

  • A memo is an informal type of report used for internal communication within an organization.
  • Memos should be brief, simple, and objective, with a professional tone and avoiding personal statements and bias.

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