Chapter 11: Project Communications Management

Which of the following is the MOST frequent problem experienced on projects, according to the text?

Project managers should avoid tailoring communication strategies to stakeholder communication preferences to maintain consistency.

What is the primary purpose of a communications management plan?

A report that examines results over time for performance improvement or decline is known as a ______ report.

Match the following report types with their descriptions:

In hybrid environments, project leaders often need to communicate project information using both predictive and agile methods. Which of the following is an example of this?

The communications management plan should remain static throughout the project to ensure consistency.

Name three factors that affect project communications, leading to the need for careful planning and management.

The number of communication channels can be calculated using the formula: n(n - 1)/2, where 'n' represents the number of ______.

Match the type of meetings with their description.

Which of the following is MOST important to consider when sending project reports?

Knowledge sharing is a minor aspect of successful project management communications.

What is an information radiator, and what is its purpose?

Artifacts of project communications, such as reports and communications management plans, are usually kept in writing in the ______.

Match the following ECO Tasks to their corresponding Process Domain:

Which of the following is an essential element of managing effective communications during the executing phase of a project?

During project reporting, it is acceptable to omit unfavorable information to maintain team morale.

Describe how retrospective findings can contribute to organizational process assets in hybrid environments.

In agile projects, collaborative planning, estimating, and retrospectives allow the project team to collectively gather and share project ______.

Match the following project reports to their descriptions:

A project manager discovers that key stakeholders are consistently missing important project updates. What should the project manager do FIRST?

Using multiple methods of communicating is unnecessary as long as the chosen method is efficient.

What are the key considerations for a project manager when planning meetings?

In the context of communication, actively soliciting ______ from receivers of communications helps ensure a common understanding of conveyed information and the need for any follow-up actions.

Link each Meeting Rule with its appropriate description.

A project manager notices a significant increase in project-related conflicts among team members. Which of the following actions would be MOST effective in addressing this issue?

Stakeholder engagement is entirely separate from communications management and does not influence communication planning.

Explain how analysis of stakeholder communication requirements can help the project manager achieve project goals and maintain stakeholder engagement.

Using a ______ model helps project managers understand how senders encode messages, receivers decode them, and feedback confirms understanding, with 'noise' potentially interfering in the process.

Match each of the '5 C's of Communication' with what they mean.

A project team is geographically dispersed across multiple time zones. What is the MOST effective strategy for ensuring clear and timely communication among team members?

If communication appears to be flowing as planned, monitoring communication effectiveness is unnecessary.

How can cultural awareness impact project communications, and what steps can a project manager take to ensure effective communication across different cultures?

A project manager observes that stakeholders are attending meetings but seem disengaged and do not contribute to discussions. This could indicate that project communications are not meeting the needs of the ______ and adjustments are necessary.

Pair each Agile Tool with its usage.

During a critical project phase, the project manager discovers that the key decision-maker has consistently misinterpreted project reports, leading to incorrect strategic decisions. Considering potential communication barriers, what is the MOST likely cause of this issue?

In agile environments, formal project reporting is unnecessary as long as the team is delivering value iteratively.

Describe a situation where push, pull, and interactive communication methods would each be most appropriate within a project.

The continuous assessment of the ______ needs of project stakeholders ensures that the communication plan remains relevant and effective throughout the project lifecycle.

Match the scenario with the appropriate type of report.

Which of the following is the MOST frequently identified problem experienced on projects?

The communications management plan should remain static throughout the project lifecycle.

What is the primary purpose of project reporting?

A report that examines results over time for performance improvement or decline is called a ______ report.

Which of the following factors does NOT affect project communications?

Effective project communication only requires the transmission of information; understanding is not necessary.

What is the purpose of an information radiator?

In hybrid environments, project leaders communicate some project information through both ______ and agile methods.

Which of the following elements is NOT typically included in a communications management plan?

Meetings are always the most efficient way to communicate project information.

Name three key components of successful project management communications.

The number of communication channels can be calculated using the formula: n(n - 1)/______, where n is the number of stakeholders.

Match the communication method with its description:

Which of the following is NOT a desired outcome from successful communication management?

In agile environments, formal reporting to stakeholders is typically more detailed and frequent than in traditional project management.

How do retrospective findings in hybrid environments contribute to organizational process assets?

Effective meetings need a ______ for each meeting to stick to the agenda and stay within time limits.

Why should project reports be designed to fit the needs of the project and stakeholders?

A project manager should only communicate successes and positive progress to maintain team morale.

What should you do if stakeholders do not understand the purpose or use of a communication?

A ______ is a method for limiting work in progress (WIP), and it is an information radiator showing WIP

Match the communication type with its respective agile term:

A Communications Management Plan states that all change requests must be communicated to the project team within 24 hours. The project manager fails to do so for a critical change request. What is the MOST likely consequence?

A project manager should always prioritize formal written communication over informal verbal communication to ensure a clear record of decisions.

You discover communication challenges between team members due to cultural differences. What steps should you take to address the issue.

To ensure effective communication in a virtual team, the project manager should establish clear ______ for communication frequency and methods.

A previously reliable weekly status report is now frequently questioned by stakeholders. What should the project manager do FIRST?

Proactive communication of potential risks is less important than reactive communication after issues arise.

What agile meeting has the specific purpose of demoing the newly developed scope to the customer and gathering feedback?

When communication challenges happen because of missing information or knowledge, this can be resolved through ______.

Match Agile tools with their definition:

A project manager realizes that a key project stakeholder is consistently missing critical project updates. What is the MOST effective immediate action?

If a project's budget is cut, the project manager should reduce communication activities to save costs.

What is the name of a report that integrates scope, cost, and schedule measurements to assess project performance relative to baselines and variances?

The ECO combines communications management activities into a single task called ______.

Match these reports with their best-suited project environment:

A project team is consistently missing deadlines and the project manager suspects a lack of clear communication is a contributing factor. Which action should the project manager take FIRST to investigate?

Information radiators are effective only in co-located teams and are not suitable for virtual teams.

What is the communications formula when there are five stakeholders in total?

If stakeholders aren’t attending meetings or responding to action items, you might identify a gap in your communication ______ and adjust to shorter, more engaging updates.

A project manager on an Agile team discovers stakeholders who are unfamiliar with Agile are misinterpreting burn-down charts. What is the BEST course of action for the project manager to take to accommodate stakeholder needs?

A communications management plan should be rigid and unchanging throughout the project lifecycle to maintain consistency.

What is the purpose of a status report in project communications?

A __________ report examines results over time to identify performance improvement or decline.

In hybrid project environments, what is a common practice for project leaders regarding communication?

Knowledge sharing is not as important as simply distributing information on a project.

Which of the following is NOT a typical element of a communications management plan?

What is the primary purpose of an information radiator?

__________ meetings are specifically held for the team to demo newly developed scope to the customer and get feedback or sign-off.

Why is it important to solicit feedback from receivers of communications, according to the content?

On agile projects, tracking effort is exclusively counted in hours or days, similar to traditional project management.

What should a project manager do to resolve potential discomfort from traditional stakeholders regarding an agile team's informal practices?

What formula calculates the number of communication channels in a project with 'n' stakeholders?

The existence of a significant difference between stakeholder needs and the actual project outcomes might indicate a challenge related to the __________ of execution or the __________ of evaluation.