Podcast
Questions and Answers
What is a potential consequence of supplying poor-quality products to customers?
What is a potential consequence of supplying poor-quality products to customers?
Lost customers or damage to reputation
What type of product did Samsung recall in 2016 due to quality defects?
What type of product did Samsung recall in 2016 due to quality defects?
Samsung Note 7 smartphone
What was the primary issue with the Samsung Note 7 that led to its recall?
What was the primary issue with the Samsung Note 7 that led to its recall?
The phones were catching fire.
What factor has amplified the impact of news regarding poor-quality products?
What factor has amplified the impact of news regarding poor-quality products?
Why is quality assurance more important now than ever before?
Why is quality assurance more important now than ever before?
Flashcards
Poor Quality Products
Poor Quality Products
Products that do not meet customer expectations, leading to lost customers and damaged reputation.
Quality Assurance
Quality Assurance
The importance of ensuring products meet required standards and customer expectations to avoid negative consequences.
Consequences of Poor Quality
Consequences of Poor Quality
A negative outcome for businesses due to defective products, potentially leading to financial losses and damaged reputation.
Social Media impact
Social Media impact
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Study Notes
- Supplying products that don't meet customer quality expectations can cause issues for businesses
- Poor quality products can result in lost customers
- Poor quality product can cause long-term damage to a business's reputation
- In 2016, Samsung had to withdraw its Samsung Note 7 smartphone after serious issues with the batteries
- There were reports of the phones catching fire and causing damage to people and property
- The financial cost to Samsung of the quality defect in the Note 7 may have been up to US$17,000 million
- News about poor-quality products can travel very quickly due to social media
- Quality assurance is now more important than ever
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Description
Explore the impact of product quality on businesses. Learn how poor quality can lead to customer loss and reputational damage. Review the Samsung Note 7 recall and the importance of quality assurance in today's market.
