Problem Solving: Definition, Solutions, & Evaluation

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Questions and Answers

During which step of the analytical problem-solving model is it most important to tap everyone involved for information?

Generating alternative solutions.
Defining the problem. (correct)
Evaluating and selecting an alternative.
Implementing and following up on the solution.

What potential pitfall should be avoided when defining a problem in the first step of the analytical problem-solving model?

Stating the problem as a disguised solution. (correct)
Focusing on solutions previously successful in different contexts.
Gathering input from all involved individuals.
Identifying the standard that has been violated.

When generating alternative solutions in the analytical problem-solving model, what principle encourages more comprehensive idea generation?

Being sure all involved individuals generate alternatives. (correct)
Ensuring alternatives align with past successes within the organization.
Critiquing alternatives to narrow down the options effectively.
Focusing solely on short-term solutions for immediate relief.

During the 'Evaluate and Select an Alternative' step, which approach is most likely to yield the most effective outcome?

Evaluate systematically. (C) Signup and view all the answers

In the implementation and follow-up stage of problem-solving, what is crucial for ensuring the solution's long-term success?

Establish an ongoing monitoring system. (D) Signup and view all the answers

What typically hinders effective problem definition during the initial stage of analytical problem-solving?

Lack of consensus on the problem. (B) Signup and view all the answers

During alternative generation, what is the most critical impediment to creativity and comprehensive solution development?

Relying on alternatives that have proven successful in the past. (D) Signup and view all the answers

What is a key constraint during the 'Evaluating and Selecting an Alternative' stage of problem-solving?

Preferences for the best alternatives are not always known. (C) Signup and view all the answers

What is a potential constraint during the implementation and follow-up phase of the analytical problem-solving model?

Resistance to change. (A) Signup and view all the answers

What underlying assumption is a major impediment to creative problem-solving?

Creativity is one-dimensional. (D) Signup and view all the answers

An organization values long-term teamwork, member involvement, empowerment, and building trust. Which type of creativity would align best with its values?

Incubation. (A) Signup and view all the answers

Which type of creativity is most suitable for a company needing to achieve rapid market penetration and immediate results in a competitive environment?

Investment. (D) Signup and view all the answers

A company known for its systematic approaches, process control, and careful methods decides to improve its operational efficiency. Which type of creativity should the company leverage?

Improvement. (B) Signup and view all the answers

What type of creativity should companies nurture if they aim to develop revolutionary products, breakthrough services, and unique market visions?

Imagination. (C) Signup and view all the answers

Percy Spencer's invention of the microwave, originating from observations with a magnetron, is an example of overcoming which type of obstacle?

Constancy. (A) Signup and view all the answers

What is the primary characteristic of 'constancy' as a conceptual block to problem-solving?

Using only one way to define, describe, or solve a problem. (C) Signup and view all the answers

What behavior exemplifies 'commitment' as a conceptual block in problem-solving?

Defining current challenges solely based on past experiences. (D) Signup and view all the answers

Compression acts as a conceptual block by causing what?

Not filtering out irrelevant or finding needed information. Artificial constraints, Defining the boundaries of a problem too narrowly (C) Signup and view all the answers

What set of characteristics exemplifies vertical thinking according to DeBono?

Continuity, stability, analytic approach, and idea development. (D) Signup and view all the answers

What approach should leaders adopt, emphasizing collaboration and diverse inputs to refine problem definitions and solutions?

Encouraging multiple thinking languages. (A) Signup and view all the answers

What does perceptual stereotyping entail within problem-solving contexts?

Defining challenges based on previous experience. (D) Signup and view all the answers

What is the implication of ignoring commonalities during creative problem-solving?

Concentrating on unique elements while overlooking shared aspects. (D) Signup and view all the answers

Which strategy would be most effective for redefining a complex organizational challenge?

Reversing the definition to gain a new perspective. (C) Signup and view all the answers

In brainstorming, what approach helps boost generation of alternatives?

Quantity before quality. (C) Signup and view all the answers

In morphological synthesis, how are new combinations typically created?

By combining attributes. (C) Signup and view all the answers

How can you ensure implementation is successful?

Protect yourself from idea-killers. (B) Signup and view all the answers

What is applying connecting words that force a relationship between to elements in a problem an example of?

Relational Algorithm. (B) Signup and view all the answers

What is the purpose of 'sharp pointed prods'?

Monitoring and prod. (C) Signup and view all the answers

According to the principles for enabling and fostering creativity in others, what roles should leaders reward?

Multiple roles. (B) Signup and view all the answers

Which activity is not considered part of the analytical problem-solving steps?

Improve problem definition. (D) Signup and view all the answers

What aspect regarding analytical decision making should be remembered when approaching a difficult or complex problem?

That creative solutions need not be a product of revolutionary and brand-new ideas. (A) Signup and view all the answers

To enhance creativity, what methodologies should be leveraged?

Technologies that elaborate problem definition. (B) Signup and view all the answers

Given the equation written using matchsticks `VII = I`, which single matchstick movement turns the equation into a true statement?

Move one matchstick from the V to the I, resulting in <code>VI = VI</code>. (B) Signup and view all the answers

Identify a key advantage of using analogies when trying to redefine a problem.

They provide an opportunity to view a familiar situation from a different perspective. (C) Signup and view all the answers

What are the stages in creative thought?

Preparation, incubation, illumination, verification. (B) Signup and view all the answers

Within the analytical problem-solving framework, what inherent risk arises from prematurely fixating on familiar or historically successful solutions?

It potentially blinds decision-makers to novel, more effective alternatives. (B) Signup and view all the answers

In contexts requiring 'Improvement' creativity, which organizational attribute is most likely to be counterproductive if overemphasized?

Rigid hierarchical control (A) Signup and view all the answers

Considering DeBono’s description of vertical thinking, what cognitive bias might inadvertently hinder innovative problem-solving?

An insistence on continuity (C) Signup and view all the answers

What pitfall is most closely related to 'compression' as a conceptual block to creative problem-solving?

An inclination to oversimplify complexity (A) Signup and view all the answers

Which approach is least likely to facilitate creative problem-solving in a context where 'constancy' is a conceptual block?

Relying on tried-and-true methods (C) Signup and view all the answers

Flashcards

Step 1: Define the problem

Differentiate fact from opinion, specify underlying causes, tap everyone involved, state the problem explicitly, identify violated standards, and determine problem ownership.

Step 2: Generate Alternative Solutions

Postpone evaluating alternatives, include all involved individuals, align with goals, consider short- and long-term solutions, build on ideas, and ensure alternatives solve the problem.

Step 3: Evaluate and Select an Alternative

Evaluate relative to an optimal standard and goals, systematically consider effects, and state the selected alternative clearly.

Step 4: Implement and Follow Up

Implement at the right time/sequence, provide feedback opportunities, foster acceptance, monitor continuously, and evaluate based on problem resolution.