General Conditions of Transport Contracts

General Conditions of Transport Contracts

• Renfe Viajeros Sociedad Mercantil Estatal, S.A.'s social object is to provide national and international rail passenger transport services.
• Renfe Viajeros prioritizes customer service and safety while developing activities with quality, efficiency, profitability, and innovation.
• The document contains the terms governing train transport services by Renfe Viajeros nationally and other supplementary activities.
• Public service obligations may possess specific conditions approved by the Administration.
• Commercial particularities applicable to international trips are available on Renfe's website.
• The conditions also apply to Renfe Viajeros Tourist Trains, supplemented by their own General Contracting Conditions.
• The contract conditions establishes applicable general rules in contractual relations between the traveler and Renfe Viajeros.
• These General Conditions do not affect the commercial specificities applicable for Renfe Viajeros' services, products, rates, and deals.
• Renfe is committed to user experience and customer satisfaction.
• Renfe aims to establish service specific conditions that benefit the customer more than the minimum in applicable regulations.
• Commercial conditions can be viewed on Renfe's website, at customer service locations, and authorized sales channels.
• Renfe Viajeros provides products to improve service and mobility by outlining schedules and service information with sufficient notice.
• There are a variety of offers with commercial specificities, with a variety of information points.
• Each acquired transport title provides a set of ground and onboard services, along with those naturally linked to the train.
• Renfe Viajeros has insurance policies covering civil liabilities, including required traveler insurance.
• Renfe Viajeros divides transportation services into products based on attributes and commercial features.
• Vehicles for traveler transit offer services connected to the commercial aspects of the purchased transport title.
• Trains consist of seated and standing carriages, sleeping accommodations, and seats without guaranteed seating.
• All vehicles have required certifications for the safety of the passengers.
• All Renfe Viajeros personnel with tasks relating to safety in operation have necessary qualifications to perform those duties.
• Offers different classes/types of accommodations on trains, which determines services.
• Customers are informed through available channels about the features of each class and seat type.
• The rail transit is under free competition and subject to public service obligations under legal and regulatory standards.
• Commercial Services meet transportation requirements.
• Commercial services include High Speed-Long Distance, Long Distance, and Tourist Trains.
• Public service duties on the general interest rail system are defined by the Council of Ministers.
• Public service obligations are based on regulations concerning public passenger transport services by rail and road.
• The obligation is based on specific articles of the railway sector legislation.
• Other services are subjected to public obligations by different Administrations.
• Public service comprises includes High Speed-Medium Distance, Medium Distance, and Cercanías services that use metric/Iberian width.
• Transport title formalizes the transport contract, whether free or paid, between Renfe Viajeros and traveler.
• A transport title grants right to benefit one or more transport services.
• Safety mechanisms are included on all transport tickets to prevent fraud.
• Travelers must have transport title for the entire journey, from entry of departure station to exit of destination station.
• Customers must verify the transport title's details when purchasing it.
• For services with seat reservation, titles include details such as carrier, origin/departure, destination/arrival times, and train car specifics.
• Additional info includes seat type/number, catering(where applicable), luggage allowances and fees, security check-in deadlines, and applicable international treaty (CIV) details.
• Personalized Tickets uses personal details for communication with customers, and the full name of the adult shows on children's tickets.
• Service without seat assignment customizes details by service type, pricing, and information location.
• Renfe Viajeros organizes transportation services based on commercial services and obligations regarding public service for pricing reasons.
• There are costs for issuing transport tickets; they may be affected by sales channel.
• Commercial Services' prices depend on train date, origin/destination, sales channel, and client selections.
• Amounts vary by customer selection and external elements.
• Additional offerings allow for improved happiness.
• Renfe Viajeros can augment structure with deals.
• Renfe allows access throughout distribution, through the Renfe site, at support staff.
• Prices of services under these obligations are authorized.
• General/Base Rate is applied per train, service level, origin-destination, benefits, also applicable taxes.
• Prices can be found through sources authorized by Renfe Viajeros.
• Fare structures are customized around transit.
• Prices come from Distance.
• Renfe Viajeros offers commercial products to general public or specific groups.
• Requires following requirements/acceptance.
• Prices fixed for services.
• Discounts aren't combined.
• Exception: discount/offer will be admitted under product conditions. Reductions for large families can be combined.

Ways of Transport Titles

• SIngle transport: gives the right to travel to 1 person w/ 1 option.
• Collective: Gives >1 person. They are multipersonal.
• Combined: formalizes travel between modes. They are personal with transferrance.
• Multi-journey: various trips during validation.
• Can be personal/multiperson. Tickets: can provide various methods.
• Renfe can provide means.
• Can depend on how it is acquired.
• Must be paid upon acquisition.
• Tickets show value added tax.
• Transport leads to admin.
• Can vary by channel.
• Info avaliable.
• Authorize others to admin.
• Only valid.
• Must have it till done.
• Only valid.
• The multi journey ticket period is valids.
• No cost, use, get place.
• Action reflected used.
• Must be done through enabled markets.
• Valid for revision.
• Can change.
• No sign required.
• Consider validity if valid prior.
• Altered and tampered are invalid.
• To reduce public service.
• Title cannot be realized.
• Services: date cannot be changed unless told.
• All change can occur with notice.
• Must use sales.
• Change can cost.
• Services don't enable transitions.
• Reimbursement given for use through transition.
• Alta Velocidad-Larga Distancia, Larga Distancia, Alta Velocidad-Media Distancia and Media Distancia Convencional travel tickets can be cancelled if valid, except for options that state they can't.
• Some require charge.
• Nullification via channels.
• Incurs fee unless told.
• To see web info.
• Cercanias ticket can be canceled if bought.
• Refund is same as price.
• To use it.
• Can't have it if not valid.

Occupation of Plaza

• Possession is client to space is seated service
• You use title.
• Able to share for comercial reasons.
• Web is used to consult.
• Max clients: 1 plus minor.
• Need 2 places.
• With spots staff has.
• Must ask previously.
• Is free.
• Must use it.
• Stations are on route.
• Others are avaliable.
• Station is avaliable.

Control of Access

• Staff is used.
• Identification is used for train access, during travel.
• To go ahead you must present paperwork.
• Without paperwork, the supervisor is the go to.
• Can change tickets.
• If volunteer: you do not.
• Can change placement within class if space.
• No refund for less spot.
• Staff can decide change.
• No fee for high spots.
• Give money if it's cheaper.
• Must apply.
• Have to use cash.
• Other conditions apply.
• Continue travel.
• If service needs restauration tell client you cannot.
• Client waives.
• Must notify staff because you can proceed if trains and space alow.
• You can proceed if transportion allows.
• With the card there have to both.
• Title given must be used for the correct distance.
• If ticket bought for one: acquire others.
• If multi use: can't use from center of district.
• Minors need valid transport tickets on Alta Velocidad-Larga Distancia and Alta Velocidad-Media Distancia services.
• Minors must be accompanied by adult.
• Renfe Viajeros may offer discounts and benefits based on age and service, outlined on Renfe's website.
• Under 18s must be liable.
• People with limited reduce use with reservations.
• It is needed for safe transit.
• Renfe can access material.
• A transport administration is used to get transport.
• Info avaliable on commercial level.

Additional Services

• Transportations entail: transport of items/companions/bults.
• Place appropriately and respect specs.
• Must avoid danger/harm and be liable.
• Renfe can have other services. Conditions apply with web access.
• Animals are transported and must buy ticket.
• Customer needs it.
• Animals must be controlled.
• To avoid, the crew has to find other spots.
• Owners must give paperwork.
• Luggage is used, this does not have a dangerous impact.
• Customer hauls under their liability.
• Rules for carrying on the travel.
• You are able to carry items/peril.

Carrying Explosives

• Cannot damage rail transport.
• Renfe responds for Title 9.
• Special cargo must meet specifics.
• Individual items that are used for moving are to be paid/set in spots.
• Cannot effect rail.
• Sports equipment is used when used.
• Must have license.
• Must follow the rules.
• Things lost delivered to officials and they are kept.
• Traveler gives it back when given proper paperwork.
• Travelers can be able to.

Rights and Obligations for Travelers

• Travelers can access general web that exist and they can see points.

• There is access with notice for fairs. There is info on the system to learn more.

• Will receive any previous: The most fare.

• Has seat availiblity. Can get there: What to know, Can claim luggage.

• Must have transport with valid ticket.

• Given services are high, they need to have the conditions maintained and followed.

• This can cause turmoil that would bring others danger: There are points avaliable that could pertube the trip. Claim and retrieval services are needed.

• You are able to defend.

• This is stated in the clauses and is used to show. The users.

• Travelers must use it.

• What is given is important.

• Must ask staff with service issues.

• Only is for clients in rail.

• Follow safety/security rules: and must submit. Should not act/alter.

• Harm patrons/ staff.

• Do not distract with harmful behavior.

• Must not carry dangerous/ hazardous material.

• Must not throw waste.

• Should never harm.

• You are able.

• If they are not valid then the service can not be guaranteed. Those can be removed.

• Should incur fees/costs.

• If they are going to hurt the safety aspect.

• Then can be refused as well.

• This must meet saftey to begin the trip

Default by Travelers

• Traveler is responsible and must be followed up.
• He will no longer be needed to be given transport.
• You must have for long trips.
• With paper work. Or it will not work.
• Paper work will get him through the trip.
• Used in all areas of rail.
• Can be a general based or pay.
• Can happen again at spot.
• Disabled are only is pay.
• Penalize.
• Non valid cards:
• Can't be reused.
• If not proper and you access: then you will be charged.
• Pay in 30 day/ must pay.
• If cause trouble then will be arrested.
• Traveler is not in order.
• Must leave the truck:

Responsibilities by Renfe

To give good service and meet all. Payable to the traveler. To ensure damage. Damage happens with transport: Give all help possible: Provide documents. There is cancellation, interrruptions. Help the people from limited:

• You are able to.
• Make the situation close.
• Info given will inform.
• You are able to.
• Help with all: Was not used.
• Do all possbile.
• Give more: Can ask.
• Travel.
• By transport modes.
• Can provide if it is easy or not.
• Use if want transport.
• This is easy.
• There is payment issues.
• There should be given a notice.
• Provide the correct ways.
• This helps if there is cancellation often on high speed.

Train Has Issues

• To the last stop.
• There is travel time.
• Where there are train: Give fee
• To transfer and that is it.
• When to give option you have.
• Time and option to find.
• Provide:
• You must keep going.
• Must have for long period 60min delay and high payment is given.
• Compensation needed. The general rules get put in practice after Sept 15th.
• The resolution of the transportation contract receiving the full amount corresponding to the trip.

Overview of the general conditions of transport contracts with Renfe Viajeros, a company providing national and international rail passenger transport services. These conditions prioritize customer service, safety, quality, and efficiency. This document outlines the general rules governing contractual relations between travelers and Renfe Viajeros.