Podcast
Questions and Answers
A company with offices in multiple countries can be described as international.
A company with offices in multiple countries can be described as international.
True (A)
The main office of a company is called the branch.
The main office of a company is called the branch.
False (B)
Management refers to the individuals responsible for directing and controlling an organization.
Management refers to the individuals responsible for directing and controlling an organization.
True (A)
If someone is quick to judge and unwilling to consider new ideas, they are considered open-minded.
If someone is quick to judge and unwilling to consider new ideas, they are considered open-minded.
It is considered appropriate to interrupt someone during a formal business meeting.
It is considered appropriate to interrupt someone during a formal business meeting.
Match the words with their meanings.
Match the words with their meanings.
Imagine you are in a meeting at the international Red Cross headquarters in Geneva. Match the following actions with their potential interpretations or possible conflicts:
Imagine you are in a meeting at the international Red Cross headquarters in Geneva. Match the following actions with their potential interpretations or possible conflicts:
Match the job positions with the responsibilities of the management in the Geneva branch.
Match the job positions with the responsibilities of the management in the Geneva branch.
Which of these words describes the main office of an organization?
Which of these words describes the main office of an organization?
If you think something is not suitable, what is another word you can use?
If you think something is not suitable, what is another word you can use?
Which of these describes someone who is willing to consider different ideas and opinions?
Which of these describes someone who is willing to consider different ideas and opinions?
If someone starts talking to you using your first name very quickly after meeting, they've done it...
If someone starts talking to you using your first name very quickly after meeting, they've done it...
Which of the following can trigger a conflict in the workplace?
Which of the following can trigger a conflict in the workplace?
In the context of workplace disagreements, what does opposing most closely mean?
In the context of workplace disagreements, what does opposing most closely mean?
What term describes a disagreement resulting from differing personalities in the Geneva branch?
What term describes a disagreement resulting from differing personalities in the Geneva branch?
In terms of professional conduct in an international setting, what does inappropriate mean?
In terms of professional conduct in an international setting, what does inappropriate mean?
What does dissatisfaction refer to, in the context of employee morale?
What does dissatisfaction refer to, in the context of employee morale?
In a Geneva-based international company, if a mid-level manager consistently interrupts their subordinates during meetings, it will likely create a more collaborative working environment.
In a Geneva-based international company, if a mid-level manager consistently interrupts their subordinates during meetings, it will likely create a more collaborative working environment.
In a multinational corporation's Geneva branch, open communication is crucial for resolving conflicts arising from cultural differences.
In a multinational corporation's Geneva branch, open communication is crucial for resolving conflicts arising from cultural differences.
If an employee in a Geneva bank receives unfair treatment, it may cause them to feel insecure about their job security.
If an employee in a Geneva bank receives unfair treatment, it may cause them to feel insecure about their job security.
Match the words to their meanings in a workplace context:
Match the words to their meanings in a workplace context:
Match the terms to their related meanings regarding workplace interactions:
Match the terms to their related meanings regarding workplace interactions:
Match the workplace behaviours to their potential outcomes:
Match the workplace behaviours to their potential outcomes:
Match the following terms to their general descriptions:
Match the following terms to their general descriptions:
Match the work-related concepts to what they describe:
Match the work-related concepts to what they describe:
Flashcards
International
International
Relating to or involving several countries.
Headquarters
Headquarters
The main office or center of operations of a company.
Management
Management
The people in charge of running a company or organization.
Branch
Branch
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Impression
Impression
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Immediately
Immediately
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To address
To address
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Inappropriate
Inappropriate
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Harsh
Harsh
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To interrupt
To interrupt
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Uncomfortable
Uncomfortable
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Insecure
Insecure
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Open-minded
Open-minded
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Conflict
Conflict
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To lead to
To lead to
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Misunderstanding
Misunderstanding
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Dissatisfaction
Dissatisfaction
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Trigger
Trigger
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Opposing ideas
Opposing ideas
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Clash of personalities
Clash of personalities
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Work pace
Work pace
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Jealousy
Jealousy
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To occur
To occur
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Working Environment
Working Environment
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Rewarding
Rewarding
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Challenging
Challenging
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To differ
To differ
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To appear
To appear
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Study Notes
Vocabulary: Business & Conflict
- Describes something involving multiple countries, such as an international company.
- A business might be described as international (adj.).
- The main office or center of operations for a company or organization is known as the headquarters (n.), often abbreviated as HQ.
- The headquarters are in the USA.
- Management (n.) is the group of people responsible for controlling and organizing a company, branch, or team.
- Branch (n.) refers to a local office or division of a larger company or organization.
- Management was taken over at the branch location.
- An idea, feeling, or image someone has about something or someone is referred to as an impression (n.).
- There was a positive impression of her.
Describing People & Situations
- Willing to consider new ideas and opinions describes when someone is open-minded (adj.).
- She seems open-minded.
- Immediately (adv.) means without delay or happening right away.
- To address (v.) means to speak to someone, or to refer to someone in a particular way, like addressing someone by their first name.
- She immediately addressed me by her first name.
- Inappropriate (adj.) describes something not suitable or proper in the circumstances.
- It's inappropriate to address someone by their first name.
- It can also be said: I found this inappropriate.
- Harsh (adj.) means severe or strict.
- She seems a bit harsh.
- To interrupt (v.) means to stop someone from continuing what they are saying or doing.
- She sometimes interrupts me.
- Uncomfortable (adj.) describes causing a feeling of unease or awkwardness.
- The situation makes me feel uncomfortable.
- Insecure (adj.) means lacking confidence or feeling anxious or uncertain about oneself.
- The situation makes me feel insecure around her.
Conflicts in the Workplace
- A reason something happens is known as a cause (n.).
- Conflicts have many causes.
- Describing opposite ideas; opposing (adj.).
- Opposing ideas can be problematic in a workplace.
- A clash (n.) is a situation when people disagree strongly.
- A clash of personalities can cause conflict.
- To lead to (v.) means to result in something.
- Personality clashes can lead to misunderstandings.
- A misunderstanding (n.) is a failure to understand something correctly.
- Misunderstandings can arise from different work styles.
- Work style (n.) refers to how someone prefers to work.
- Everyone has their own work style.
- Work pace (n.) is the speed at which someone works.
- Some people have a faster work pace than others.
- Differing work paces can pose a challenge (n.) in a team.
- A challenge (n.) is something difficult to accomplish.
- This can be a challenge for some people.
- Jealousy (n.) is a feeling of envy towards someone else.
- Jealousy can occur because of unfair treatment.
- Envy (n.) is the desire to have something someone else has, commonly triggered by unfair treatment in places like Geneva.
- Envy can occur because of unfair treatment.
- To occur (v.) means to happen or take place.
- Jealousy can occur due to perceived unfair treatment.
- Jealousy can occur because of unfair treatment.
- Leadership style (n.) refers to the way a leader manages.
- He has a special leadership style.
- How a manager leads may prevent someone from rising up in position and rank.
- To perceive (v.) means to understand or think of something in a certain way; like thinking a person does not deserve the position or rank.
- This behaviour might be perceived as inappropriate.
- Certain behavior might be perceived as inappropriate.
- To cause (v.) means to make something happen.
- Unfair treatment can cause dissatisfaction (n.) among employees.
- Unfair treatment can cause dissatisfaction.
- Dissatisfaction (n.) is a feeling of unhappiness; which may be a trigger for conflict.
- Unfair treatment can cause dissatisfaction.
- A trigger (n.) is something that initiates a reaction; like a conflict.
- What was the trigger for this conflict?
- It is important to ask: What was the trigger for this conflict?
Cultural Differences in the World of Work
- Working environment (n.) is the conditions and atmosphere of a workplace.
- This is an international working environment.
- An international working environment may foster misunderstandings
- Rewarding (adj.) describes something that provides satisfaction or a benefit.
- My job is rewarding.
- Challenging (adj.) describes something that tests someone's abilities.
- My job is challenging.
- To differ (v.) means to be unlike or different.
- People differ from each other in backgrounds, work styles and understanding of the company position.
- People differ from each other in many ways.
- To appear (v.) means to give the impression of being something.
- It’s important to appear professional.
- It’s important to appear professional at all times.
- To avoid (v.) means to stay away from something.
- Most people try to avoid conflicts.
- Many people try to avoid conflicts in the workplace.
- Crucial (adj.) means extremely important or necessary.
- It’s crucial to be familiar with some customs from other countries.
- It’s crucial to learn customs when working internationally.
- Familiar (adj.) means knowing something well.
- It’s crucial to be familiar with some customs from other countries.
- It’s crucial to be familiar with global and local customs.
- A custom (n.) is a traditional way of behaving or doing something in a specific culture or society.
- It’s crucial to be familiar with some customs from other countries.
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